Bacall's

Review summary

1. C

   Ciara

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous!! Nothing bad about this experience! The food was phenomenal and the vibe of the restaurant was so perfect for this time of year! Made a reservation walked in and was seated immediately! Definitely will be visiting again! Highly recommend the steak frites, the pollo Montallo and the creamed spinach! What a great night!
   

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2. N

   Nicole

   New York City

   13 reviews

   5.0

   13 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful, the food was delicious, the Christmas decorations were amazing!
   

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3. J

   Jack

   Hertfordshire

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The steaks come out very undercooked. We had both asked for medium rare; but were both more blue/rare and one was sent back. Ordered a side of broccolini, but were given a bowl of beans, not being told they had ran out, if we knew, we wouldn’t have had them because we already had beans on our plate. Drinks and food were good and reasonably priced.
   

   Bacall'sResponded 4 days ago

   Hey, Thank you for taking the time to share your experience at Bacall's. We're sorry to hear that we didn't meet your expectations, especially with the steak service. We always aim to deliver a great experience, and we regret that we missed the mark. We're glad to hear that you enjoyed our food and drinks, and we'll certainly take your feedback into account. We appreciate your understanding and patience, and we hope to have the opportunity to serve you again and provide a better dining experience. Best regards, The Management Team
   

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4. h

   hilary

   New York City

   41 reviews

   3.0

   41 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Even though we had a reservation we were told we would have to wait unless we wanted to sit in the bar area at a high table. I am a senior citizen and am not comfortable sitting on a stool, so I said I was not happy with this situation. The hostess said she would check on the situation. We were then told we could have a table in the upstairs dining area. Once there we were amazed to see both dining areas were practically empty! It took quite a while to be noticed and once we ordered, a while to get our drinks which arrived at practically the same time as our food. The food was very good; good portions and hot! (Took 15 minutes to get pepper!) It was obviously a lack of serving staff causing the delay...it was a Sunday lunchtime prior to the theatre.
   

   Bacall'sResponded 4 days ago

   Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered, especially regarding your reservation and seating. We strive to accommodate all our guests’ needs, and it’s disappointing to hear we fell short in ensuring your comfort. We also regret the delays in service and will address your feedback with our team to ensure better coordination, especially during busy times like pre-theater dining. On a positive note, we're pleased to hear you enjoyed the food and found the portions satisfying! Your feedback is invaluable as we work to improve. We hope you’ll give us another chance to provide the seamless and enjoyable experience you deserve.
   

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5. A

   Abby

   Columbus

   3 reviews

   3.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The hostess was rude and told me to sit at a dirty table. The server then had an attitude that I was sitting at the dirty table even though I was told to sit there and wouldn’t take my order. I moved to a spot that opened up at the bar. The bartender was nice and took great care of me, but the start of the experience was weird and off putting.
   

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6. C

   Christin

   Greater Boston

   1 review

   4.0

   1 review

   Dined on November 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Solid food and great service. Generous portion- wish we had room for dessert. Bonus if you go in winter- fantastic holiday decor is already up and popping!
   

   Bacall'sResponded 4 days ago

   Thanks for visiting us at Bacall's! We're delighted to hear that you enjoyed our food and service. We understand that our portion sizes might not be perfect for everyone, and we appreciate your feedback on that. We're also glad to hear that you appreciated our holiday decor in the winter. We look forward to welcoming you back for more celebrations in the future.
   

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7. C

   Carol

   New York City

   43 reviews

   3.0

   43 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Decorated for Christmas - very festive. The staff was friendly and efficient. The food was very plentiful!
   

   Bacall'sResponded 4 days ago

   Thanks for visiting us, Carol! We're thrilled to hear that you enjoyed the festive atmosphere at Bacall's and found our staff to be friendly and efficient. We always strive to provide a wide variety of delicious meals for our guests. We appreciate your feedback and look forward to serving you again soon!
   

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8. D

   Debbie

   New York City

   294 reviews

   vip
   5.0

   294 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Portions are generous. Friend said fish and chips were the best ever. Short rib with smooth mashed potato was delicious and highlighted with rainbow carrots. Our other dining companion enjoyed her brick chicken. Dessert was a 16 layer crepe cake served with fresh berries - decadent. Service was good given busy time, but sometimes sporadic. Overly decorated for holiday season. Look forward to another visit.
   

   Bacall'sResponded 4 days ago

   Thanks for visiting us, ShanaMaidel! We're thrilled to hear that you and your friend enjoyed your meals, especially the fish and chips, short rib with mashed potato, and our 16-layer crepe cake with berries. It's wonderful to know that our dessert made your day! We also appreciate your feedback about the service during busy times. We're glad that our decor added to the festive mood and we hope to welcome you back soon. Looking forward to your next visit!
   

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9. A

   Aileen

   Houston

   10 reviews

   vip
   5.0

   10 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A terrific experience! Massi gave us the royal treatment. Had the steak & frites - cooked to perfection and profiteroles were amazing!
   

   Bacall'sResponded 4 days ago

   Hi, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the steak and frites, and found the profiteroles to be a hit. It's great to know that the overall experience was memorable for you. We strive to provide our guests with the best food and service, and your kind words are a testament to our efforts. We look forward to welcoming you back to Bacall's soon!
   

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10. D

    Dean

    New York City

    11 reviews

    vip
    5.0

    11 reviews

    Dined on November 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Short rib was delicious! Festive restaurant - with wonderful service. Highly recommend for a pre-show dinner or just a fun night out!
    

    Bacall'sResponded 4 days ago

    Hello SarahP, Thank you for your glowing review! We're thrilled to hear that you enjoyed our short rib and found our festive atmosphere to your liking. It's great to know that our service added to your fun night out. We appreciate your high recommendation and look forward to serving you again soon. Best, Bacall's Management Team.
    

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