BackYard - Dallas

BackYard - Dallas reviews from people who’ve dined at this restaurant. Based on recent rating.

1. M

   Marcus

   New York City1 review

   1.0

   Dined on October 21, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was closed. The working hours on Open Table does no match the real world.
   

   1 person found this helpful

2. L

   Langston

   Dallas1 review

   1.0

   Dined on September 15, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We were overcharged multiple times. The waitress had an attitude because we asked for the bill to be corrected. We were charged multiple times on the ticket for items we never even order. Also waited for 15-20mins each time we needed assistance and we told multiple waitresses and hostess that we had been waiting with no service. It was for my birthday and I truly felt like the service was horrible. It was until Kay the evening waitress manager came and saw we were upset before we were helped at all. Very unacceptable for a birthday celebration to be treated the way we were.
   

   1 person found this helpful

3. OT

   OpenTable Diner

   Richmond1 review

   5.0

   Dined on July 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun, laid back game and sports club vibe. Great place for a party.
   

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4. OT

   OpenTable Diner

   Dallas1 review

   1.0

   Dined on May 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Got all the way there to be told they were not seating tables of two. So why even have the option to reserve? Ridiculous.
   

   BackYard - DallasResponded on June 10, 2024

   Hello, Thank you for your feedback and we apologize for the experience you recieved when dining at Backyard - Dallas. I will be passing this information along to our operations leadership so that we can use your story to better improve our steps of service so that this does not happen again. We hope to still have you return in the future to better improve our score with you! Sincerely, Travis, Director of Marketing
   

   2 people found this helpful

5. R

   Reggie

   Dallas2 reviews

   4.0

   Dined on May 19, 2024

   1. Overall 4
   2. Food 1
   3. Service 3
   4. Ambience 5

   Booked a table then when I got there they said it’s best to go to the bar. Why have reservations if you won’t honor it. Was told my party size was too small. Overall enjoyed myself once we got seated but then was told no food during the game. Maybe that was just at the bar but that’s why I tried to get a table.
   

   BackYard - DallasResponded on June 10, 2024

   Hello Reggie, Thank you for your feedback and we are sorry for the experience you had when booking a table with Backyard - Dallas. I will reach out to our leadership in operations and we will use this story to better improve our steps of service. We still hope to have you back in the future for a 5-star experience! Sincerely, Travis, Director of Marketing
   

   2 people found this helpful