BAO Restaurant

Review summary

1. R

   Russell

   Caribbean

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   “Rock and Roll” sushi roll with tempura shrimp was disappointing. Shrimp were literally popcorn sized with the batter included. Taste was OK but I have had much better. The Shrimp Pad Thai tasted as if it had been soaked in vinegar. After having asked for tap water we were advised that it was not a good idea (presumably because it may not be safe) so we opted for a single bottle of “still” water (about 1 liter in size) which set us back $9 USD. Surprised that there are so many 5-star reviews.
   

   Is this helpful?

2. M

   Melissa

   Washington DC

   6 reviews

   1.0

   6 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I reserved Bao while staying at the Westin to celebrate my mother’s birthday. Everything started out great until a large party arrived about 30 minutes after us. Once they came, we were completely ignored. We waited 45 minutes for two small appetizers. After waiting over and hour and twenty minutes, we still did not receive our food. I had to approach the server as he was serving the large party their entrees since they arrived much later than us. He advised they were plating the food now and it was coming right out. They brought my mom her food and not mine. I waited another ten minutes and informed them I didn’t want my food, to which they brought it out in a box and made me pay for it. I advised the manager that the service was horrible and that we were celebrating my mom’s birthday dinner, which was ruined. He didn’t apologize, instead he stared blankly. This place charges an additional twenty five percent in service and resort fees. I’d recommend dining elsewhere.
   

   Is this helpful?

3. J

   Joan

   VIP

   New York City

   21 reviews

   4.0

   21 reviews

   Dined on January 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Bao offers a varied Asian menu. Prices were fair. We both had Pad Thai which was very good although I thought the shrimp were too hard. We also had edamame. We had the salted variety which was very tasty. My only complaint was the music was too loud ( although they turned it down when I asked ) and the noise from people talking was very loud. ( like a NYC restaurant). But overall for a weeks stay it is worth dinner for one night.
   

   Is this helpful?

4. S

   Steven

   New York City

   1 review

   5.0

   1 review

   Dined on January 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food here is outstanding and the staff is very friendly. The indoor dining room is very loud with conversation but it's not too much of a distraction. This was our second visit to Bao and we can't wait until next time!
   

   Is this helpful?

5. M

   Meghana

   Philadelphia

   1 review

   1.0

   1 review

   Dined on January 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very bad experience We arrived at 8pm for our dinner and was not served any food till 9:45 pm The manager when questioned was unapologetic and didn’t feel the need to explain the delay The food was mediocre for the cost
   

   Is this helpful?

6. D

   Daniel David

   Guanajuato

   2 reviews

   5.0

   2 reviews

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Fue una gran experiencia, el lugar muy lindo y al comida increíble, volvería sin dudarlo.
   

   Is this helpful?

7. a

   a

   Philadelphia

   14 reviews

   5.0

   14 reviews

   Dined on December 29, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Excellent food. Andres took care of us he is wonderful!
   

   Is this helpful?

8. I

   Israel

   Louisville

   2 reviews

   3.0

   2 reviews

   Dined on December 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Best food option at the Westin Punta Cana. Service was great but the food was good, not great
   

   Is this helpful?

9. b

   brian

   Philadelphia

   1 review

   5.0

   1 review

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful time and recommend to everyone. Variety of food.
   

   Is this helpful?

10. C

    Carlos

    VIP

    West Palm Beach

    15 reviews

    5.0

    15 reviews

    Dined on December 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    another wonderful experience, eating at BAO with my son. We really enjoy the bAO buns. I couldn’t believe they were out of the short rib, Bao buns MY FAVORITE
    

    Is this helpful?