Bar Louie - St Charles

Bar Louie - St Charles reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   J . CODY

   Philadelphia2 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Bar Louie has gone downhill overall. Food and service was okay, restaurant didn’t look the cleanest
   

   Bar Louie - St CharlesResponded 2 days ago

   Thanks for the review, Cody. We're sorry to hear that your recent visit to Bar Louie - St Charles didn't live up to your expectations. We're glad that you found our service okay, but we understand that the overall impression didn't meet your expectations. We appreciate your feedback on the cleanliness as well. We'll certainly take your comments into consideration as we continually strive to improve our guest experience. We hope to have the opportunity to serve you again in the future.
   

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2. C

   Chantyra

   St. Louis1 review

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   It is Mother’s Day so it was a little busier but I’m a bartender and a serve and it wasn’t too bad. We got bottomless and Logan who wasn’t our server filled our mimosas up more than our own server. We are in the food industry so we didn’t moan and groan and went about our way but goodness. It was frustrating sitting for brunch and bottomless and not getting bottomless
   

   Bar Louie - St CharlesResponded 7 days ago

   Hi Chantyra, we're so sorry to hear about your experience. We can assure you this is not the way we do things and we'd love to make this right with you.
   

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3. j

   jonathan VIP

   Greater Boston13 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   Caleb is a huge asset to your business. He should be a manager. It might just improve your entire organization.
   

   Bar Louie - St CharlesResponded 7 days ago

   Hi Jonathan, we're so sorry to hear about your experience. We would like to hear more about this and will be reaching out to you.
   

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4. P

   Pam

   St. Louis18 reviews

   3.0

   Dined on May 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Service personnel was very attentive to our needs. Food was good and came out hot. Cocktails (Bloody Mary and Mojito) were not the best. Bloody Mary was too salty and the Happy Hour Mojito was really tart/sour.
   

   Bar Louie - St CharlesResponded on May 5, 2025

   Hi Pam, We're glad to hear that you found our service attentive and our food hot. We're sorry to hear that our cocktails and our Bloody Mary didn't meet your expectations. Your feedback is important to us and we'll certainly take it into consideration as we continuously strive to improve our drinks and overall dining experience. We hope to have the opportunity to serve you again soon. Best regards, The Management Team at Bar Louie - St Charles
   

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5. T

   Therese

   Unspecified1 review

   2.0

   Dined on April 25, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   There were a lot of problems with our service this night. Besides this, I love Bar Louie and is a great vibe and place to eat.
   

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6. K

   KELLY

   St. Louis2 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Riley was our waiter… He was sweet, pleasant, friendly, accommodating, and most important professional. He made my first experience and visit perfect .
   

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7. C

   Courtney

   St. Louis1 review

   2.0

   Dined on April 20, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Accommodations were not already set up for our reservations and multiple moves had to be made in order to seat our party. Service was just okay.
   

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8. K

   Kelly

   St. Louis1 review

   1.0

   Dined on April 6, 2025

   1. Overall 1
   2. Food 3
   3. Service 5
   4. Ambience 2

   Our server was great, albeit clearly overwhelmed. When we walked in, there were many empty, dirty tables throughout the restaurant, trash on the floor. Hostess was effective but walking the restaurant looking for tables, yawning (without covering her mouth) sitting at dirty tables on her phone, often not noticing customers coming in or making attempts to clear dirty tables. Never saw a busser, and assuming servers were responsible for clearing tables and didn’t have time to. Looked to be VERY understaffed. Never saw a manager, although they could have been covering in the kitchen. Based on staffing, probably should have back half of the restaurant tables closed. Food came out quickly, was hot, correct and delicious. Server was apologetic and checked in several times with us before being able to actually take our order. She was friendly and personable when she did make it to us-we will return because of her. I spent the first 30 minutes of our visit contemplating asking for a job just so we could help the staff.
   

   Bar Louie - St CharlesResponded on April 15, 2025

   Kelly – Thank you for your thoughtful feedback. I’m sorry to hear that parts of your visit didn’t meet expectations, but I’m so glad to hear Vivian made such a positive impression and that you enjoyed your meal. We truly appreciate your patience and kind words, and we look forward to welcoming you back again soon. I’ll be reaching out from Guest Relations in hopes of connecting with you directly and finding a way to make this right. Sincerely, Lori
   

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9. C

   Christina

   St. Louis3 reviews

   1.0

   Dined on April 5, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Understaffed, dirty tables everywhere. Staff overworked and spread to thin. I don’t blame the server she did as good as she could do. Everything took a long time, but she definitely tried. There’s nobody busing tables in the servers have to do it themselves along with the hostess. The food would’ve been better if it was hot. I ordered the chocolate cake with cherries and they were out of cherries, and the cake did not taste good. I sent it back. That is typically not something I would ever do so they took it off the bill. Great location with a lot of customers, but not enough staff to make people want to come back.
   

   Bar Louie - St CharlesResponded on April 15, 2025

   Christina -Thank you for your feedback, and I’m sorry to hear your experience didn’t meet expectations. We truly appreciate you recognizing your server’s effort despite the challenges, and I’ll be sure to share your comments with our team. I’ll also be reaching out by email in hopes we can connect—I’d like to better understand what happened and see how we can make things right.
   

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10. OT

    OpenTable Diner

    St. Louis5 reviews

    5.0

    Dined on March 10, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server was fantastic & we had such a great time!
    

    Bar Louie - St CharlesResponded on March 12, 2025

    Thank you so much for your fantastic review! We're thrilled to hear that you had a great time and that our service made your experience even better. We're especially glad that our team could make your visit memorable. We look forward to welcoming you back soon!
    

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