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Basil Thai Cuisine - Uptown Charlotte, Charlotte, NC

Basil Thai Cuisine - Uptown Charlotte

4.6
4.6
102 Reviews
$31 to $50
Thai

Make a reservation

2 people
7:00 PM
Booked 21 times today
  • Vegetarian-friendly
  • Good for business meals
  • Neighborhood gem
We invite you to celebrate refined Thai cuisine and an invigorating dining experience in the heart of Charleston, Mt Pleasant and Columbia, SC and Charlotte, NC.

Basil is the realization of the lifelong dream of Henry and Chai Eang, brothers who immigrated to the United States from turbulent 1970s Cambodia. From speaking not a word of English, to creating award-winning dining experiences throughout the Carolinas, the duo has married hard work with passion to bring authentic Thai cuisine to their new home.

Since opening the first Basil in Charleston to rave reviews, several trendy locations have followed over the last dozen years. Basil’s infectious atmosphere centers around a dynamic kitchen as the sound of heat to metal, blade to board and liquid to flame resonate throughout the restaurant. Each space stylishly appointed to reflect the culture and energy of the noteworthy Southern cities they inhabit.

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    Thai, Asian
  • Hours of operation
    Mon–Fri 11:30 am–2:00 pm Mon–Sat 5:00 pm–10:00 pm Sun 5:00 pm–9:00 pm
  • Phone number
    (704) 332-7212
  • Dress code
    Business Casual
  • Neighborhood
    Uptown
  • Cross street
    We are located on the corner of 5th and Church Street.
  • Parking details
    Public Lot
  • Additional
    Beer, Cocktails, Full Bar, Wine

What 102 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.6
4.6 based on recent ratings
  • 4.6Food
  • 4.5Service
  • 4.4Ambience
  • 4.5Value

NoiseModerate

Loved For

  • Charlotte

    Healthy

  • Charlotte

    Healthy

Review summary

AI-generated from verified diner reviews
Basil Thai Cuisine in Uptown Charlotte impresses with "phenomenal food" and "top customer service." Known for its delicious Thai dishes, attentive staff, and cozy ambiance, it's a favorite for both locals and visitors. Despite some noise and occasional service delays, patrons praise its "amazing atmosphere" and "excellent food."

102 Reviews
  1. Carson

    Paris

    1 review

    1.0

    1 review

    Dined 1 day ago

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1
    So I took my partner and I had to basil last night on Valentine’s Day and to say this was probably my worst experience eating in Charlotte so far moving here. Our server was incredibly unattended and it would take 20 minutes just to find her every time and after multiple times of having the manager, bring us everything because she didn’t come Check on us once the entire time other than to bring my check I will not be coming back again. To top it all off when we talk to the manager in the respectful manner he then told us that it’s not the restaurants fault when they were overbooked, even though there were multiple empty tables around us and people complaining of the exact same thing that had the same server as we did last night. The sad thing is we literally had to ask three people just to get our drinks from the bar after our server told us that the bar was backed up even though we were looking at our drinks sitting there for over 15 minutes with her, just sitting on her phone. The manager even told her to bring us a round of cough drink, which we appreciated but never received because she never put the order in. The only redeeming quality is the food so definitely try it for takeout, but I would not recommend ever eating in the restaurant as there were multiple people with the same issues as we had, and the manager was very unprofessional with yelling and screaming, and how he was acting as well. I completely understand. It’s a holiday, but I have some respect for your business..

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  2. Lindsay

    Western NC

    1 review

    3.0

    1 review

    Dined 1 day ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 2
    I need to start by saying I do not write reviews for restaurants. I fully believe that if I have a bad experience, then that is mine and I don’t want to impose on others as they could have an entirely different experience than I. However, I feel very compelled to write this review. This place really struggled with Valentine’s Day dinner service. While our food was good and our server did her best, the overall vibe of the place was so horrendous. People around us at different tables all seemed to have had bad experiences, from forgotten food, to wrong food, to checks taking a long time to come out, to the manager giving major attitude. Multiple times the manager was yelling at his wait staff and also the kitchen staff. I know tensions are high on a night like Valentine’s Day, but there has to be a better way to handle these issues. It really seemed like the manager on duty was so incredibly high-stressed and he let it show big time. It just felt so unprofessional. Basil Thai needs to have a come to jesus moment with how things are run. Work on your communication skills. Another note - it seemed like hardly any tables were tended to. I noticed that many tables went 15-20+ minutes without anyone checking on them, getting refills, etc. It just felt like many tables were in limbo. Good food does not make up for the overall bad vibe of this place. It’s not normal to look around a restaurant and see wait staff visibly upset, the manager screaming, and most patrons looking extremely unhappy.

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  3. Chris

    Charlotte

    2 reviews

    4.0

    2 reviews

    Dined 2 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5
    Great food. Service was a little slow but it was Valentine’s Day and it was busy! Everything else was good on our visit and we would return.

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  4. Tom

    Dallas

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Good food and great service at a reasonable price price.

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  5. Amy

    Wilmington

    3 reviews

    5.0

    3 reviews

    Dined on February 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4
    Had a great evening. Food was delicious. Would highly recommend

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  6. Jo

    Minneapolis

    2 reviews

    4.0

    2 reviews

    Dined on February 6, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3
    Good food, friendly service, convenient to theater. This was my first visit and Iwould come back again

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  7. Meiko

    Charlotte

    7 reviews

    5.0

    7 reviews

    Dined on January 31, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Sophie was quite attentive and made some pretty great suggestion. Everything we had was great.

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  8. Timothy

    Charlotte

    6 reviews

    5.0

    6 reviews

    Dined on January 26, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    Good experience noisy kitchen felt like I was at a short order dining restaurant

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  9. Matthew

    Chicago

    6 reviews

    5.0

    6 reviews

    Dined on January 24, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Drinks, appetizers, dinners and desert were all very good and the price was reasonable for an Uptown restaurant. Service was top notch as well. Had been here previously for lunch. Was very happy with the dinner experience.

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  10. Carolyn

    Charlotte

    5 reviews

    5.0

    5 reviews

    Dined on January 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Fantastic atmosphere. Phenomenal Food. F rom the time you walk in the front Door, Staff greeting, sitting down at table to Wait Staff is the utmost in top customer service as you & your party are the most important priority. Patient & friendly in attention to any questions to attention to being sure you are taken care at all times. Highly recommend and we will be returning soon.

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FAQs

Basil Thai Cuisine - Uptown Charlotte is rated 4.6 stars by 102 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 PM
Booked 21 times today
Google Map for Basil Thai Cuisine - Uptown Charlotte

210 N Church St, Charlotte, NC 28202

Additional information

  • Cross street
    We are located on the corner of 5th and Church Street.
  • Neighborhood
    Uptown
  • Hours of operation
    Mon–Fri 11:30 am–2:00 pm Mon–Sat 5:00 pm–10:00 pm Sun 5:00 pm–9:00 pm
  • Price
    $31 to $50
  • Cuisines
    Thai, Asian
  • Dining style
    Casual Dining
  • Dress code
    Business Casual
  • Parking details
    Public Lot
  • Additional
    Beer, Cocktails, Full Bar, Wine
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