Benihana - Addison Walk

Review summary

1. L

   Liz

   Dallas

   10 reviews

   vip
   3.0

   10 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   Although the teppanyaki experience was amazing and the food from there was delicious, there was a lot to be said about the service.
   

   Benihana - Addison WalkResponded 3 days ago

   Thanks for the review, Liz! We're thrilled to hear that you had an amazing time at our Benihana - Addison Walk restaurant. It's great to know that our teppanyaki experience made your experience even better. However, we're sorry to hear that the service didn't quite meet your expectations. We always strive to provide exceptional service to our guests and your feedback will help us improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience.
   

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2. S

   Susie

   Dallas

   5 reviews

   2.0

   5 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   The sake tasted like honey, the salad was almost frozen (clearly made that and dressed that morning and out in fridge) the rice was super bland on hibachi and by the time we got our protein - all other food was cold. Not worth the price AT ALL.
   

   Benihana - Addison WalkResponded 2 days ago

   Dear Susie! Thanks for the feedback. We're sorry to hear that your experience at Benihana - Addison Walk didn't meet your expectations. We strive to provide our guests with top-notch food and service, and it's clear we missed the mark during your visit. We appreciate your comments about the sushi and salad, as it helps us identify the areas we can improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future.
   

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3. M

   Markayla

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My server was very attentive and nice. The chef was funny and was great with interacting with the table
   

   Benihana - Addison WalkResponded on November 14, 2024

   Hi, Markayla! Thank you so much for your wonderful review! We're thrilled to hear that you had a great dining experience at Benihana - Addison Walk. It's wonderful to know that our team made you feel welcomed and that you enjoyed the interaction with our chef. We strive to make every guest feel special and we're glad we hit the mark for you. We look forward to serving you again soon!
   

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4. C

   Clarissa

   Charlotte

   1 review

   4.0

   1 review

   Dined on November 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   It was definitely a good time for a crowd like we had. The manager was so nice, funny and friendly. He tried his best to make up for how long it took to get our drinks. Every time we ordered, it was seriously like 15 minutes before we received them. That was even while we sat at the bar before we got to our table. It was my boyfriend and our son’s birthdays. We told multiple people. Other people got a song and the regular birthday treatment. We never got it. The food was decent though, I have had much better. I never had hibachi rice without any flavor before. All the waitstaff were very friendly. I don’t know. Maybe they were so slow because they were just overwhelmed. We wouldn’t let this experience curb us from returning. We probably just won’t for a special occasion.
   

   Benihana - Addison WalkResponded on November 11, 2024

   Thanks for the feedback, Clarissa! We're thrilled to hear you enjoyed your time at Benihana - Addison Walk and that our team was friendly and attentive. We apologize for the delay in service and the lack of a birthday song during your visit. We're always looking to improve and your feedback will help us do just that. We hope to have the opportunity to make your special occasion even more memorable in the future.
   

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5. L

   Laine

   Dallas

   1 review

   3.0

   1 review

   Dined on November 8, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Ordered hot green tea and an Iced tea and had to ask 3 times for sugar. Never offered a refill on either one. Shrimp "appetizer" was the last thing cooked and served. Food was great, service not so much.
   

   Benihana - Addison WalkResponded on November 9, 2024

   Hello, Laine! We're truly sorry to hear about your recent experience at Benihana - Addison Walk. It's disappointing to know that we didn't meet your expectations in terms of service and food quality. We strive to provide the best for our guests, and it's clear we fell short during your visit. We appreciate your feedback and will definitely address these issues with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, The Management Team
   

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6. C

   Chakara

   Dallas

   44 reviews

   vip
   5.0

   44 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing and waitress Jordan was the absolute best. Will definitely be returning!!!
   

   Benihana - Addison WalkResponded on October 28, 2024

   Thanks for visiting us, Chakara! We're thrilled to hear that you enjoyed the food and found our service to be top-notch. We always aim to provide an amazing dining experience and your kind words truly make our efforts worthwhile. We look forward to welcoming you back to Benihana - Addison Walk for another amazing meal. The Management Team
   

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7. D

   David

   Dallas

   9 reviews

   2.0

   9 reviews

   Dined on October 21, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   Came here a week prior and was in and out in 45mins on a Tuesday night. This time, on a Monday night, the server was really slow showing up to take orders, and was really slow bringing out drinks; then, the soups and salads arrived 20min later when the chef was ready to start cooking; the chef was slow, cooking everything one at a time (finished veggies and onions before even putting meat on the grill); the mushrooms were undercooked; then, the server was really slow taking dessert orders and delivering them. This meal took 2 hours and everyone at the table was getting impatient.
   

   Benihana - Addison WalkResponded on October 23, 2024

   Dear David! Thanks for visiting us at Benihana - Addison Walk. We're sorry to hear about your experience and we sincerely apologize for the inconvenience caused by the service delay and the slow service. We take your feedback seriously and will address these issues with our team to ensure a better experience in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We're glad to hear you enjoyed the food and we hope that despite this setback, we'll have the opportunity to serve you better in the future. Best regards, The Management Team
   

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8. S

   Stephanie

   Dallas

   5 reviews

   vip
   5.0

   5 reviews

   Dined on October 20, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great experience. Our server Destiny was awesome and attentive.
   

   Benihana - Addison WalkResponded on October 22, 2024

   Dear Stephanie! Thanks for the review! We're thrilled to hear that you had a great experience at Benihana - Addison Walk. It's wonderful to know that our service was attentive and that you enjoyed our food. We strive to provide a 5-star experience for all our guests. We look forward to serving you again soon!
   

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9. J

   Julia

   Dallas

   1 review

   5.0

   1 review

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service, celebrated a birthday again, we will be back.
   

   Benihana - Addison WalkResponded on October 22, 2024

   Dear Julia! Thanks for the feedback! We're thrilled to hear that you enjoyed the food and service at Benihana - Addison Walk. It's always a pleasure to be able to make special occasions even more memorable. We're looking forward to your return celebration. See you soon!
   

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10. J

    Jerica

    New Orleans

    5 reviews

    4.0

    5 reviews

    Dined on October 19, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    My wife and I were visiting Dallas for my birthday weekend. We wanted hibachi and happened to find Benihana. I quickly made a reservation for 6:00pm. We arrived promptly at 5:53pm. We had to wait maybe 10 minutes until we were able to be sat at a Communal seating. The server took our drink orders, but was slow to come back with the soup and salad. The chef finally came and he was rather slow in cooking all the foods. I’ve never had my chicken cooked last after everyone’s steak?!? Not to mention by the time I got my chicken, my rice was cold (if you’re like me, you want to eat everything at one time). I didn’t like there wasn’t a mixture of vegetables, only zucchini and onions. Afterwards, when we our receipt, we noticed we were charged for chicken fried rice. We thought it was just normal fried rice like any other hibachi we’ve visited. No biggie we ate the rice, however just be mindful you will be charged for chicken fried rice, not sure if you can request it without chicken? Overall, the food was good and we had leftovers. Oh and the strawberry lemonade was sooo good! We were there for about an hour and a half which is a little longer than when we typically go to hibachi. Yes we would go back and would recommend!
    

    Benihana - Addison WalkResponded on October 22, 2024

    Hi Jerica! Thank you for choosing Benihana - Addison Walk for your birthday weekend and for taking the time to share your feedback. We're glad to hear you enjoyed the food and found our strawberry lemonade to your liking. We apologize for the longer wait time and any confusion about the billing. We're always working to improve our services and your feedback is invaluable. We're glad that you're considering returning and would love to serve you again. Best regards, The Management Team
    

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