Benihana - Boca Raton, FL

Benihana - Boca Raton, FL reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. l

   lina

   West Palm Beach7 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We received the worst cook and server ever. Food undercooked and done separately from my husband . Terrible experience.
   

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2. B

   Brad VIP

   West Palm Beach15 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Manager who took order entered it wrong in system, had to wait for my lobster tail to arrive 20 minutes later, food was already cold. My birthday certificate came with free ice cream dessert, never received it. No discount was even offered. There is ALWAYS a problem in this restaurant, from the chef cooking the food to the waitresses/waiter forgetting something you requested to longer waiting times to actually sit down after your reservation time. They always have a excuse
   

   Benihana - Boca Raton, FLResponded 1 day ago

   Thanks for the feedback, Brad. We're sorry to hear about your experience at Benihana - Boca Raton, FL. It's disappointing to know that we fell short of your expectations, especially on such a special occasion. We understand how frustrating it can be to wait for your meal and for your birthday certificate, and we apologize for the inconvenience. We're committed to improving our service and your overall experience. We hope to serve you better in the future.
   

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3. E

   Evan

   West Palm Beach1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I took my wife for our date day . It was a very terrible disappointing experience. We sat for 10 minutes before even a drink order . It was a very loud place. The waiter didn't care to check our drinks the cook wasn't happy to be there no showmanship . We will not be back.
   

   Benihana - Boca Raton, FLResponded 1 day ago

   Thanks for visiting us, Evan. We're sorry to hear that your experience at Benihana - Boca Raton, FL, didn't meet your expectations. We understand your frustration about the service and the noise level. We strive to provide an enjoyable and energetic atmosphere for our guests, and we apologize if we fell short this time. Your feedback is important to us and we will use it to improve. We hope you will give us another chance to make it right in the future. The Management Team
   

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4. C

   Cheryl

   Fort Lauderdale1 review

   5.0

   Dined on May 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jasper was our server and was absolutely wonderful and super attentive. Delly was our chef and was so fun and interactive. Food was great and would go back. Celebrating a graduation and was perfect way to do it.
   

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   Benihana - Boca Raton, FLResponded on May 15, 2025

   Hi Cheryl, We're thrilled to hear that you had a wonderful experience celebrating your graduation at Benihana - Boca Raton, FL! It's wonderful to know that our team made your experience special. We're glad you enjoyed our food and found the celebration to be perfect. We look forward to welcoming you back for more memorable experiences. Warm regards, The Management Team
   

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5. J

   Jordan

   New York City1 review

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great for the kids, and the steak and shrimp were excellent.
   

   Benihana - Boca Raton, FLResponded 5 days ago

   Thanks for the review, Jordan! We're thrilled to hear that you and your kids enjoyed your visit to Benihana - Boca Raton, FL. It's great to know that our steak and shrimp hit the mark for you! We strive to provide excellent food and service, and your feedback is a testament to our efforts. We look forward to welcoming you back soon for another great dining experience. Best, The Management Team
   

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6. M

   Monica

   Miami2 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We didn’t have the best experience, as our Hibachi dinner ended up being quite disappointing. It felt like we had a “silent Hibachi” experience—our Itamae (chef) appeared to be either untrained or still in training, and even mentioned that he wasn’t fully ready. Some dishes had to be remade due to being undercooked, and unfortunately, one of our guests found hair in their food. We were expecting much more, especially since we were celebrating my nephew, who specifically asked for Hibachi. Given Benihana’s strong reputation, we thought we had made a great choice—but unfortunately, it didn’t live up to expectations.
   

   Benihana - Boca Raton, FLResponded on May 14, 2025

   Hi Monica, We're truly sorry for your disappointing experience at Benihana - Boca Raton, FL. We regret that the Hibachi didn't meet your expectations and that the food didn't meet your family's expectations. We take your feedback seriously and will address these issues with our team to improve our service and food quality. We hope to have another chance to provide you with a better dining experience. Best, The Management Team
   

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7. L

   LORI

   West Palm Beach1 review

   1.0

   Dined on May 10, 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   I TOOK MY MOM OUT FOR DINNER ,THE FOOD WAS HORRIBLE BUT WE DID EAT IT ..NEVER AGAIN WILL I GO THERE ..THE PRICES ARE SO HIGH AND LIKE I SAID FOOD WAS DIGUSTING ,WE WERE HUNGRY ,WHEN I GOT THE BILL I COULDN'T BELIEVE THE PRICE INSANE !!!!!!!!
   

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8. B

   Brent

   Unspecified2 reviews

   1.0

   Dined on May 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Terrible what else can I say ? Don’t waste your money
   

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9. L

   Leanne

   West Palm Beach2 reviews

   4.0

   Dined on May 8, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Restaurant was understaffed for the amount of people dining. We weren't in a hurry so we didn't really care that it took a while, however we had to put up with grumpy people at our table who were complaining all through dinner about the service. I was glad when they left. Otherwise an enjoyable evening as always.
   

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10. C

    Catherine

    Kansas City / Kansas1 review

    3.0

    Dined on May 3, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 1

    $21 for six super-mini bites of “wagu” steak, shrimp was tough and “meh,” but Benihana sure doesn’t skimp on rice…tons and tons of cheap ol’ rice…husband ordered a (single shot) rum and Diet Coke, which was $15.50.
    

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