Benihana - Chicago, IL

Benihana - Chicago, IL reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   April

   Chicago1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   This was a horrible experience. The place was empty! And it took forever for them to serve us ANYTHING!! The chef came out 45-50 mins after sitting at the table. Requested the manager he was NO HELP AT ALL. When you order shrimp fried rice I KNOWWWW there are supposed to be more than 3 shrimp in the rice. HORRIBLE EXPERIENCE WILL NOT GO BACK TO THIS LOCATION! Downtown Chicago.
   

   Benihana - Chicago, ILResponded 2 days ago

   Hi April, We're truly sorry to hear about your experience at Benihana - Chicago, IL. We understand that waiting can be frustrating, especially when you're looking forward to a meal. We also regret that the amount of shrimp in your fried rice did not meet your expectations. We're always striving to improve and your feedback is invaluable in this process. We understand that our service did not meet your expectations and for that, we sincerely apologize. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance in the future to provide you with the quality experience you deserve. Best regards, The Management Team
   

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2. M

   Marilena

   Chicago3 reviews

   1.0

   Dined on April 23, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Terrible experience. Love Benihana in general but the service at this location was terrible. The service was awful. The waiter was in training and both the trainer and trainee kept forgetting our orders. The room was extremely hot. Had to go outside at least twice to cool off. Better ventilation is needed. Two people at the table were celebrating birthdays and while we saw other tables celebrating, the waiters never came back after the food was cooked. We ran out of drinks mid dinner and they were nowhere to be found. Finally flagged someone to ge rus our bill. I regret giving a tip for such terrible service.
   

   Benihana - Chicago, ILResponded 7 days ago

   Hello Marilena, We're truly sorry to hear about your recent experience at Benihana - Chicago, IL. We always strive to provide excellent service and it's clear we missed the mark during your visit. We apologize for the forgetfulness, the room temperature, and the delay in serving your drinks. We also regret that your visit was not as memorable as your previous ones at our locations. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make it right. Best regards, Benihana - Chicago, IL Management Team
   

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3. A

   Amanda VIP

   Chicago3 reviews

   5.0

   Dined on April 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had such a great time at Benihana! The food was sooo good. Definitely upgrade with scallops. The chef Sergio is so fun and entertaining. Our server Lillie was lovely too. Definitely will come back and highly recommend!
   

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   Benihana - Chicago, ILResponded 6 days ago

   Hello Amanda, Thank you for your wonderful review! We're thrilled to hear that you had a great time at Benihana - Chicago, IL. We're glad that you enjoyed our food and found our chef entertaining. We're also pleased to know that our service was up to the mark. Your high recommendation means a lot to us. We look forward to welcoming you back soon!
   

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4. S

   Savi

   Chicago12 reviews

   5.0

   Dined on April 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   I always love Benihana. Although the one in Lombard is much better and cleaner, the one in the city is not bad either.
   

   Benihana - Chicago, ILResponded on April 22, 2025

   Hey Savi, Thank you for your kind words and for always choosing to dine with us at Benihana - Chicago, IL. We're thrilled to hear that you've consistently enjoyed our service and food. We understand your concern about the cleanliness of our Chicago location. We're working on improving that aspect of our restaurant. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

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5. D

   Danielle VIP

   Philadelphia136 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Special thank you to our wonderful waitress and the manager who had us seated quickly with a crazy amount of people there. Everyone was amazing and food was outstanding!
   

   Benihana - Chicago, ILResponded on April 22, 2025

   Hey Danielle, We're thrilled to hear that you had an amazing experience at Benihana - Chicago, IL! It's wonderful to know that our team's quick seating and the food made your visit memorable. We always aim to provide exceptional service and it's great to hear that we hit the mark with you. We appreciate your kind words and high ratings. We can't wait to welcome you back soon! Best Regards, The Management Team
   

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6. J

   Jason VIP

   Chicago1 review

   1.0

   Dined on April 20, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   The worst managed restaurant in America. Only “topped” by utter incompetence of the waitress.
   

   Benihana - Chicago, ILResponded on April 21, 2025

   Thanks for visiting us, Jason. We're truly sorry to hear about your recent experience at Benihana - Chicago, IL. We understand that your experience fell short of expectations, especially when it comes to service. We strive to provide top-notch service to all our guests and it's clear we missed the mark during your visit. We appreciate your feedback and will definitely use it to improve. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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7. D

   David

   Coahuila1 review

   1.0

   Dined on April 18, 2025

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 2

   Very bad! Had reservation at 8pm; gave us table at 10pm
   

   Benihana - Chicago, ILResponded on April 20, 2025

   Hi David, We're truly sorry to hear about your recent experience at Benihana - Chicago, IL. It's disappointing to know that we fell short of your expectations in terms of service and timing. We strive to provide a memorable dining experience for all our guests and it's clear we missed the mark during your visit. We appreciate your feedback and we'll definitely take it into account as we continually work to improve our services. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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8. J

   Joanna

   Chicago1 review

   1.0

   Dined on April 18, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience by far and I’ve been there plenty of times. Horrible experience by manager as well. Will never go back.
   

   Benihana - Chicago, ILResponded on April 20, 2025

   Thanks for the review, Joanna. We're deeply sorry to hear about your disappointing experience at Benihana - Chicago, IL. It's clear that we fell short on meeting your expectations, and for that, we sincerely apologize. We take your feedback seriously and will address these issues with our team to ensure they don't happen again. We hope you'll give us another chance to show you the high-quality dining experience we're known for. Best regards, The Management Team
   

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9. L

   Lauren VIP

   Chicago3 reviews

   1.0

   Dined on April 17, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Reservation at 6:30 we made months ago. We had the entire table with 4 kids. We were ignored for 90 minutes until our chef arrived. Half our party had to leave as it was 8:30 before they started cooking our food
   

   Benihana - Chicago, ILResponded on April 20, 2025

   Thanks for visiting us, Lauren. We are truly sorry to hear about your recent experience at Benihana - Chicago, IL. We understand how frustrating it can be to wait for service and we apologize for the inconvenience caused. We understand how important family time is and we regret the delay caused. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. The Management Team
   

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10. G

    Gia

    Dallas1 review

    5.0

    Dined on April 17, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Ardis was our chef and he was amazing I have been coming to Benihana since 1976 and he is the best chef I have experienced. Whenever I travel I go to Benihana and I have not seen a chef as good as him. Today was my Mom’s birthday and she said this is the best time she has had. I will ask for Ardis whenever I visit. Thank you for making this a fun day for her.
    

    Benihana - Chicago, ILResponded on April 20, 2025

    Thanks for the feedback, Gia! We're thrilled to hear that you've been a guest at Benihana - Chicago, IL since 1976 and that you've experienced the best chef in your time here. It's wonderful to know that your Mom's birthday celebration was a memorable one. We always strive to make special occasions like this even more memorable for our valued guests like you. We appreciate your kind words and look forward to welcoming you back on your next visit. Best, The Management Team
    

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