Benihana - Chicago, IL

Review summary

1. R

   Renee

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We did a staycation with 6 of our grandchildren 14 to 7 years old. We all had a ball. This was all of our first experience, and we will do it again. Our server Hemam was excellent. You must ask for her. Our chef made the children laugh. We all had plenty to eat and leftovers for either late night snacks or tomorrow lunch.
   

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2. V

   Vince

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Reservations don't matter on a busy day. Seated 30 minutes after reservation time, only to wait an additional hour at the table before they even started making the food. Entertaining chef, nice waiter and good food.. but not worth the price and cramped seating.
   

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3. A

   Abraham

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   My reservation was 7:30 ended up having my first bite at 9:30….
   

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4. S

   Sue

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Chef wasn’t that good. Used way too much salt on Everything! Even the fried rice was over salted. Was leaving the station, most people done eating and didn’t offer sauces for the food. I had to ask and remind him. Also, had 6:30 pm reservations didn’t get seated until after 7:30. I feel like we should have gotten a discount or refund due to the terrible terrible dinner. A $64 steak and lobster wasted! Our bill for 2 of us was $178.00 WITHOUT alcohol. Wish we could have gotten a different chef.
   

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5. C

   Craig

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The first server we had was terrible but the cook and second server stepped up and made a good night for me and my family.
   

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6. J

   James

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Sat us >30 minutes late, old fashioneds are garbage but prob my fault for expecting more, wouldn’t take kids order of non hibachi things before. Saving grace was our hibachi master Alexis who saved the evening.
   

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7. S

   Susana

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had the Hibachi chicken that I included soup which is not hot just warm , it includes the salad which It was very tiny I had not seen lettuce, tomatoes etc but a very small container with more of the soupy dressing So disappointed Overall too expensive but Not happy with meals !
   

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8. J

   Jerry

   Jackson Hole

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was pretty warm but I certainly understand why.
   

   Benihana - Chicago, ILResponded 1 day ago

   Thanks for the feedback, Jerry! We're thrilled to hear that you had a great experience at Benihana - Chicago, IL. We apologize if the temperature was higher than you'd prefer, but we're glad you understood. We're committed to providing the best service and food, and your ratings are greatly appreciated. We look forward to serving you again soon. Best, The Management Team
   

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9. D

   Domonique

   Chicago

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Grace our server was great and Chef Anthony gave us really great food and service. We truly enjoyed our visit!
   

   Benihana - Chicago, ILResponded 1 day ago

   Thanks for the review, Domonique! We're thrilled to hear that you had a great experience at Benihana - Chicago, IL. It's wonderful to know that our team provided excellent service and delicious food. We strive to provide our guests with an unforgettable dining experience and your feedback lets us know we're on the right track. We appreciate your support and look forward to serving you again soon!
   

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10. T

    Tery R

    VIP

    San Francisco

    10 reviews

    2.0

    10 reviews

    Dined 3 days ago

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 4

    Our waiter was HORRIBLE - he disappeared, didn’t clear the table, no water refills, forgot drinks…
    

    Benihana - Chicago, ILResponded 2 days ago

    Dear Tery, thank you for your review. We’re so sorry that your experience did not match your expectations, but we appreciate you bringing this matter to our attention. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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