Benihana - Chicago, IL

Review summary

1. T

   Tery R

   VIP

   San Francisco

   10 reviews

   2.0

   10 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Our waiter was HORRIBLE - he disappeared, didn’t clear the table, no water refills, forgot drinks…
   

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2. G

   Greg

   VIP

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   If you value your time, avoid this hibachi restaurant on busy nights like Fridays and Saturdays. While the food and experience might be enjoyable, the reservation system is a nightmare. Reservations are consistently running an hour or more behind, making for an extremely frustrating evening. I’m understanding of a short delay, but an hour wait after a reservation time is unacceptable, especially at a restaurant where the dining experience already takes 1.5-2 hours. By the time you factor in the wait to be seated, you’re committing to a 4-hour ordeal. This makes it impossible to plan an evening around dinner here, whether it’s catching a Broadway show or keeping restless kids entertained. The restaurant should drastically limit reservations to better manage their seating and respect their customers’ time. Their current system is inconsiderate and chaotic. If they don’t make changes, I do not recommend dining here unless you’re prepared to waste a significant part of your night waiting.
   

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3. S

   Shady

   Minneapolis

   6 reviews

   1.0

   6 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   We have a reservation at 6:30pm and we’re seated at 7:30pm. They don’t even quote you a wait time when you arrive. Some BS excuses about how busy they are and can’t tell the wait time and running behind. Gary one of the mangers there has the worst attitude, dismissive and disrespectful. This is just unacceptable. The worse part is they they try to normalize it by saying of this happens all the time with other restaurants, it is like we have never been in one. They need to get their act together
   

   Benihana - Chicago, ILResponded 1 day ago

   Hello Shady, We appreciate your feedback and we're truly sorry to hear about your recent experience at Benihana - Chicago. It's disappointing to know that our service did not meet your expectations, especially given the special occasion. We pride ourselves on our professional and friendly staff, and it's clear we fell short in your case. Your comments regarding the wait time and service have been noted and will be addressed internally. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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4. T

   Tytianna

   Chicago

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   The orders were wrong. Less quality of food. Not enough food.
   

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5. C

   Christine

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience, a great chef, great waitstaff, and excellent food!
   

   Benihana - Chicago, ILResponded 1 day ago

   Hello Christine, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with us and enjoyed our food. It's always our goal to provide excellent service and delicious meals to all our guests. We appreciate your kind words and look forward to serving you again soon! Best regards, The Management Team at Benihana - Chicago
   

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6. A

   Anyce

   Chicago

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was so nice and they sung me happy birthday and the food was great
   

   Benihana - Chicago, ILResponded 2 days ago

   Hello Anyce, We're over the moon to hear that you had a wonderful birthday celebration at Benihana - Chicago! It's wonderful to know that our food and service met your expectations. We always strive to make our guests feel special, and your kind words are a testament to our efforts. Thank you for choosing us for your birthday celebration and we look forward to serving you again soon! Best wishes, The Management Team
   

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7. OT

   OpenTable Diner

   Milwaukee

   12 reviews

   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   We were seated quickly, the service was good and chef was entertaining. The noise level is high but also to be expected when going to a hibachi place. Overall would go back!
   

   Benihana - Chicago, ILResponded 2 days ago

   Dear Guest! Thanks for visiting us at Benihana - Chicago! We're thrilled to hear that you enjoyed our service and the chef's entertainment. We understand that the noise level can sometimes be high due to the energetic atmosphere of the restaurant. We appreciate your feedback and look forward to serving you again soon!
   

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8. T

   Taliah

   Chicago

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was phenomenal! Chef Ardis is the best, he made my daughter’s birthday memorable. Food was delicious
   

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9. N

   Natalia

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   While the food was good and the show that comes with it was really entertaining, we had to wait an hour to get the table we MADE A REAERVATION FOR. The front house guy was extra rude and I really question whether he should have that function as his attitude was unacceptable. When I went to ask how much longer we would have to wait for the table that we had reserved after 30 minutes of waiting patiently, he said that if i don’t like to wait that much I can always eat at the bar. Will not be coming back to be treated this way.
   

   Benihana - Chicago, ILResponded on December 16, 2024

   Thanks for the review, Natalia. We're glad to hear that you enjoyed the food and entertainment at Benihana - Chicago. However, we're truly sorry to hear about your experience with the reservation. We understand how frustrating it can be to wait for a table, especially when you've made a reservation, and we apologize for any discomfort caused. We assure you that this is not the standard of service we aim to provide. Your feedback is important to us and we will certainly look into this matter. We hope you'll give us another chance to serve you better in the future.
   

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10. E

    Erik

    Las Vegas

    3 reviews

    5.0

    3 reviews

    Dined on December 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Experiencing this place during the holiday season was very nice decorations and scenery. Just made the whole experience even more.
    

    Benihana - Chicago, ILResponded 7 days ago

    Dear Erik! Thanks for the feedback! We're thrilled to hear that you enjoyed the holiday-themed Benihana - Chicago during your visit. We're glad you found our decor and scenery pleasant and our service excellent. Your kind words truly mean a lot to us. We hope to see you back soon for another wonderful dining experience.
    

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