Benihana - Chicago, IL

Review summary

1. V

   Vince

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Reservations don't matter on a busy day. Seated 30 minutes after reservation time, only to wait an additional hour at the table before they even started making the food. Entertaining chef, nice waiter and good food.. but not worth the price and cramped seating.
   

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2. A

   Abraham

   Chicago

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   My reservation was 7:30 ended up having my first bite at 9:30….
   

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3. S

   Sue

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Chef wasn’t that good. Used way too much salt on Everything! Even the fried rice was over salted. Was leaving the station, most people done eating and didn’t offer sauces for the food. I had to ask and remind him. Also, had 6:30 pm reservations didn’t get seated until after 7:30. I feel like we should have gotten a discount or refund due to the terrible terrible dinner. A $64 steak and lobster wasted! Our bill for 2 of us was $178.00 WITHOUT alcohol. Wish we could have gotten a different chef.
   

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4. C

   Craig

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The first server we had was terrible but the cook and second server stepped up and made a good night for me and my family.
   

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5. S

   Susana

   Chicago

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had the Hibachi chicken that I included soup which is not hot just warm , it includes the salad which It was very tiny I had not seen lettuce, tomatoes etc but a very small container with more of the soupy dressing So disappointed Overall too expensive but Not happy with meals !
   

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6. J

   Jerry

   Jackson Hole

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was pretty warm but I certainly understand why.
   

   Benihana - Chicago, ILResponded today

   Thanks for the feedback, Jerry! We're thrilled to hear that you had a great experience at Benihana - Chicago, IL. We apologize if the temperature was higher than you'd prefer, but we're glad you understood. We're committed to providing the best service and food, and your ratings are greatly appreciated. We look forward to serving you again soon. Best, The Management Team
   

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7. D

   Domonique

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Grace our server was great and Chef Anthony gave us really great food and service. We truly enjoyed our visit!
   

   Benihana - Chicago, ILResponded today

   Thanks for the review, Domonique! We're thrilled to hear that you had a great experience at Benihana - Chicago, IL. It's wonderful to know that our team provided excellent service and delicious food. We strive to provide our guests with an unforgettable dining experience and your feedback lets us know we're on the right track. We appreciate your support and look forward to serving you again soon!
   

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8. T

   Tery R

   VIP

   San Francisco

   10 reviews

   2.0

   10 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Our waiter was HORRIBLE - he disappeared, didn’t clear the table, no water refills, forgot drinks…
   

   Benihana - Chicago, ILResponded 1 day ago

   Dear Tery, thank you for your review. We’re so sorry that your experience did not match your expectations, but we appreciate you bringing this matter to our attention. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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9. G

   Greg

   VIP

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   If you value your time, avoid this hibachi restaurant on busy nights like Fridays and Saturdays. While the food and experience might be enjoyable, the reservation system is a nightmare. Reservations are consistently running an hour or more behind, making for an extremely frustrating evening. I’m understanding of a short delay, but an hour wait after a reservation time is unacceptable, especially at a restaurant where the dining experience already takes 1.5-2 hours. By the time you factor in the wait to be seated, you’re committing to a 4-hour ordeal. This makes it impossible to plan an evening around dinner here, whether it’s catching a Broadway show or keeping restless kids entertained. The restaurant should drastically limit reservations to better manage their seating and respect their customers’ time. Their current system is inconsiderate and chaotic. If they don’t make changes, I do not recommend dining here unless you’re prepared to waste a significant part of your night waiting.
   

   Benihana - Chicago, ILResponded 1 day ago

   Hi Greg, We're really sorry to hear about your experience at Benihana - Chicago. We understand how frustrating it can be to wait, especially when you're looking forward to a night out. We're glad to hear that you enjoyed the food and found the overall experience enjoyable overall. We also appreciate your suggestion about managing reservations better. We'll certainly take your feedback into consideration as we strive to improve our service. We hope you'll give us another chance to make your evening better. Best, The Management Team
   

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10. S

    Shady

    Minneapolis

    6 reviews

    1.0

    6 reviews

    Dined 3 days ago

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 5

    We have a reservation at 6:30pm and we’re seated at 7:30pm. They don’t even quote you a wait time when you arrive. Some BS excuses about how busy they are and can’t tell the wait time and running behind. Gary one of the mangers there has the worst attitude, dismissive and disrespectful. This is just unacceptable. The worse part is they they try to normalize it by saying of this happens all the time with other restaurants, it is like we have never been in one. They need to get their act together
    

    Benihana - Chicago, ILResponded 2 days ago

    Hello Shady, We appreciate your feedback and we're truly sorry to hear about your recent experience at Benihana - Chicago. It's disappointing to know that our service did not meet your expectations, especially given the special occasion. We pride ourselves on our professional and friendly staff, and it's clear we fell short in your case. Your comments regarding the wait time and service have been noted and will be addressed internally. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
    

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