Benihana - Downey, CA

Benihana - Downey, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Nannette

   Los Angeles6 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Here it goes, 7pm was our reservation (everyone was on time) Including people not in our group 730pm they just took our beverage order no one came before this 743pm we barley got our drinks 750pm they just took our food order 803pm we just got our salad and onion soup 814pm chef started cooking which is an hour 14 mins after our reservation Our waitress got the order wrong, my son had steamed white rice and he didn't get it till we were almost leaving, there were 2 birthdays in our table and the usual ice cream was never offered or given, drinks were never refilled, chef was great waitress was not attentive to our table at all. This is the 3rd time we come to benihana downey and it's a bad experience in comparison to other benihanas locations. Total times we been here is 3 times which 2 were really bad experiences.Other benihanas we had a good memorable experience.
   

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2. M

   Marco

   San Francisco12 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A fun experience for the kids. The food was delicious and plentiful, but quite expensive for a family of five.
   

   Benihana - Downey, CAResponded 5 days ago

   Thanks for the feedback, Marco! We're thrilled to hear that you and your family had a fun experience at Benihana - Downey, CA. We strive to provide delicious food and a memorable dining experience for all our guests. We understand that you found our prices to be on the higher side. We assure you that we are committed to maintaining the quality of our dishes and ensuring that our prices reflect the cost of providing the best quality food. We appreciate your feedback and look forward to serving you and your family again soon.
   

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3. T

   Theresa VIP

   Orange County39 reviews

   4.0

   Dined on April 4, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to celebrate. Just a bit Smokey while being there.
   

   Benihana - Downey, CAResponded 7 days ago

   Thanks for the review, Theresa! We're thrilled to hear that you enjoyed celebrating a special occasion with us at Benihana - Downey, CA. We always strive to provide a smoke-free environment, so we're glad you appreciated our efforts. We're glad you had a great experience and we look forward to welcoming you back soon. Best, The Management Team
   

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4. M

   Maiyah VIP

   Los Angeles3 reviews

   1.0

   Dined on March 30, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Terrible service!! Had a reservation for 3:30 arrived a bit early around 2:40. Seated shortly after reservation time. An hour and half passed by and chef still didn't serve us by 5pm! It wasn't busy at all. Not sure where the delay came from. The workers were nice but didn't seem like anyone wanted to actually work today.
   

   Benihana - Downey, CAResponded on April 1, 2025

   Hey Maiyah, We're really sorry to hear about your experience at Benihana - Downey, CA. We understand how frustrating it can be to wait, especially when you have a reservation. We also apologize if you felt that the service was lacking. We strive to provide a seamless dining experience for all our guests, and it seems we fell short this time. We appreciate your feedback and will use it to make improvements. We hope you'll give us another chance to make things right. Best, The Management Team
   

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5. L

   Lisa

   San Diego1 review

   3.0

   Dined on March 30, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Very long wait even though we made reservations. Food was good
   

   Benihana - Downey, CAResponded 5 days ago

   Thanks for the feedback, Lisa. We're glad to hear that you enjoyed our food at Benihana - Downey, CA. We apologize for the long wait you experienced despite making reservations. We strive to provide excellent service, and we're sorry if we fell short during your visit. We appreciate your patience and hope that your next visit will be more enjoyable. Best regards, The Management Team
   

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6. R

   Rydell

   Orange County2 reviews

   3.0

   Dined on March 27, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Worst service in history of restaurants!!!! Kristin (server name spelling?) negative 1000000 stars. Our waitress checked on us twice before our food ever was finished. During and after the meal we had to ask multiple people to get our server, never automatically refilled any drinks or brought anything we ever asked for. She was slow, only to notice her outside on her phone, or standing around near the computer doing nothing. if i had an option to change her tip from her to go all to our awesome chef Chris, that would be the preferred option.
   

   Benihana - Downey, CAResponded on March 28, 2025

   Thanks for the review, Rydell. We're truly sorry to hear about your recent experience at Benihana - Downey, CA. It's clear that we didn't meet your expectations on this occasion, and we sincerely apologize for any inconvenience caused. We pride ourselves on our food and service, and it's disappointing to hear that we fell short. Your feedback is invaluable to us as we strive to improve. We hope you'll give us another chance to provide you with the exceptional dining experience we're known for. Best Regards, The Management Team
   

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7. D

   Dora

   Los Angeles2 reviews

   1.0

   Dined on March 27, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   When I arrived to check in, they said they had a reservation. I waited 10 minutes, and no one came. The waitress never came to see what we needed.
   

   Benihana - Downey, CAResponded on March 28, 2025

   Thanks for the feedback, Dora. We're sorry to hear about your experience at Benihana - Downey, CA. We strive to provide our guests with the best service and it's clear we fell short during your visit. We sincerely apologize for the inconvenience and we assure you that this is not the standard we aim for. Your feedback is important to us and we will certainly use it to improve our service. We hope you'll give us another chance to provide you with the experience you deserve. Best, The Management Team
   

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8. D

   Danny

   Los Angeles8 reviews

   5.0

   Dined on March 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The chef Christopher was fun and and it was a great time.
   

   Benihana - Downey, CAResponded on March 28, 2025

   Thanks for visiting us, Danny! We're thrilled to hear that you had a great time at our chef's table and that you found our food to be enjoyable. We understand that there were aspects of your experience that didn't meet your expectations, and we appreciate your feedback. We strive to provide the best value to our customers, and we're sorry to hear that you felt that way. We hope to have the opportunity to serve you again and improve your overall experience.
   

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9. w

   woo VIP

   Los Angeles26 reviews

   1.0

   Dined on March 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   By far one of the worst experiences I’ve had at Benihana’s. I’m not aware of the chef name anymore so I’m not sure if this would do any justice. However he came out and basically was whispering. Not just my party but the party next to us told him to speak up we couldn’t hear him! Instead of him speaking up he just decided not to talk which is very awkward. That didn’t bother me as long as my food is cooked properly I’m fine. As he started to cook the food he used zero seasoning and didn’t clean the grill. I walked up to the front and spoke with the hose and by no surprise they knew everything who i was speaking of. She said the tall guy who barely talks ? Yes i will let the manager know you need assistance. It took some time for the manager to come and i allowed the chef to cook my food even though it wasn’t to my liking. As he proceeded to cook my chicken i asked him if he could add salt and pepper and he said yes but he put it when the chicken was done so i said I’ve asked you 2 times already to add seasoning and he just looked at me. Then he cooked the shrimps and i told him longer and he said they’re done. I mean if this is my food and i have to eat it why does it matter how long i would like my food ? Just a horrible experience. I think he needs more practice and learn more about handling customers.
   

   Benihana - Downey, CAResponded on March 25, 2025

   Thanks for the feedback, Woo. We're truly sorry to hear about your experience at Benihana - Downey, CA. It's disappointing to hear that the service and food didn't meet your expectations, especially as a valued customer. We understand your concerns about the chef's communication and the overall atmosphere. We strive to provide a comfortable dining experience for all our guests, and it's clear we fell short during your visit. Your feedback is important to us, and we assure you that we will address these issues with our team. We hope you'll give us another chance to provide you with the quality service and food you should expect from us. Best regards, Benihana - Downey, CA Management Team
   

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10. C

    Carissa

    Los Angeles1 review

    4.0

    Dined on March 23, 2025

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    Waited about 45 min for the table & another 45 for the chef but other than that it was fine
    

    Benihana - Downey, CAResponded on March 26, 2025

    Hey Carissa, Thank you for taking the time to share your experience at Benihana - Downey, CA. We're glad to hear that you were able to enjoy the food and the overall value we provide. We're sorry to hear that there was a wait for your table and the chef, we strive to minimize these interruptions as much as possible. We appreciate your patience and hope to see you again soon. Best, The Management Team
    

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