Benihana - Las Vegas Strip, NV

Review summary

1. J

   Jay

   Austin

   9 reviews

   2.0

   9 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   Bartender bribing customers for google reviews , taking their phones and posting fake reviews on his behalf ( Miguel) then not giving the appetizer . Dirty trick. Got seated an hour and a half after confirmed reservation Even though open table showed wide open. Food was good but won’t go back . Too much to sort through to get served etc
   

   Benihana - Las Vegas Strip, NVResponded 1 day ago

   Thanks for the feedback, Jay. We're glad to hear that you enjoyed the food at Benihana - Las Vegas Strip, NV. However, we're truly sorry to hear about your experience with our service. We take your comments seriously and will address them with our team to ensure this doesn't happen again. We appreciate your patience and understanding. We hope you'll give us another chance to provide a better dining experience.
   

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2. M

   Mike

   Denver

   6 reviews

   4.0

   6 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our Chef Angel was great. Our work dinner was a success and enjoyable….with “plenty” of food. Thanks! Mike
   

   Benihana - Las Vegas Strip, NVResponded 1 day ago

   Hey Mike, We're thrilled to hear that you had a great experience dining with us at Benihana - Las Vegas Strip, NV! It's wonderful to know that our chef made a positive impact on your work dinner. We strive to provide a memorable experience for our guests, and your feedback is a testament to that. We're glad that you enjoyed your meal and found value in your experience. Thank you for your kind words and we look forward to serving you again soon! Best regards, The Management Team
   

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3. L

   Laurence

   Dallas

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   It was fine but not as good as in the past. Chef was ok but not great. He did not cut the fat off the steak before cooking and there were no knives to cut it yourself.
   

   Benihana - Las Vegas Strip, NVResponded 1 day ago

   Thanks for visiting us, Laurence! We're sorry to hear that your recent experience at Benihana - Las Vegas Strip, NV didn't live up to the standards you've come to expect from us. We take your feedback on the chef's skills and the steak preparation very seriously. We will certainly look into these issues and strive to improve. We appreciate your patience and hope to have the opportunity to serve you better in the future.
   

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4. T

   TOM

   Las Vegas

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   6:30 dinner and didn't see the chef until after 7:30 Wasn't planning on such a late dinner
   

   Benihana - Las Vegas Strip, NVResponded 2 days ago

   Thanks for the review, Tom. We're sorry to hear about your late dinner. We understand how frustrating it can be to wait for your meal, especially when you're looking forward to a great meal. We're glad to hear that you enjoyed the food and we're continuously working on improving our service. We hope to see you again soon at Benihana - Las Vegas Strip, NV.
   

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5. L

   Lynn

   Las Vegas

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   Even with reservations, we waited an hour and 10 minutes… And then they sat by the door at the cold draft was constant… Drinks were expensive… Don’t know why they take reservations if they can’t manage the crowd better
   

   Benihana - Las Vegas Strip, NVResponded 1 day ago

   Hey Lynn, We're really sorry to hear about your recent experience at Benihana - Las Vegas Strip, NV. We understand how frustrating it can be to wait, especially when you have a reservation. We also apologize for the cold draft. We strive to provide a comfortable and enjoyable atmosphere for all our guests. We appreciate your feedback as it helps us improve. We hope you'll give us another chance to make it right and provide you with the experience you deserve. Best, The Management Team
   

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6. e

   esmeralda

   VIP

   Houston

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef was very entertaining and food was delicious
   

   Benihana - Las Vegas Strip, NVResponded 3 days ago

   Thanks for visiting us, Esmeralda! We're thrilled to hear that you enjoyed your chef-prepared meal and the entertainment value at Benihana - Las Vegas Strip, NV. Our team works hard to ensure our guests have a memorable dining experience, and your kind words are a testament to their efforts. We look forward to serving you again soon. Best, The Management Team
   

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7. S

   SJ

   VIP

   San Diego

   8 reviews

   1.0

   8 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   What is the purpose of having a reservation to only be told that they overbooked. We had to wait almost a hour to be seated.
   

   Benihana - Las Vegas Strip, NVResponded 4 days ago

   Hello SJ, We're really sorry to hear about your recent experience at Benihana - Las Vegas Strip, NV. We understand how frustrating it must have been to wait for your table despite having a reservation. We always aim to provide efficient service to our guests, and we apologize for the inconvenience caused. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to make your experience better. Best, The Management Team
   

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8. A

   Alberto

   Orange County

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Even with reservation it takes for ever for them to take you in 😔
   

   Benihana - Las Vegas Strip, NVResponded 5 days ago

   Hi Alberto, We're truly sorry to hear about your experience at Benihana - Las Vegas Strip, NV. We understand that waiting for your table can be frustrating, especially when you've made a reservation. We are taking your feedback seriously and will use it to review and improve our service. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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9. d

   daisy

   San Diego

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 3
   4. Ambience 3

   Don’t expect to be seated at your reservation time as reservations don’t really matter at this very busy location. There will be many parties with the same reservation time as you. And then when you are finally seated an hour to 1:30 Hour later you will be rushed through the dining experience. The chefs also don’t do as many fire shows as other restaurants do.
   

   Benihana - Las Vegas Strip, NVResponded 4 days ago

   Thanks for the review, Daisy. We're sorry to hear about your experience at Benihana - Las Vegas Strip, NV. We understand your frustration with the reservation system and the rushed dining experience. We strive to provide the best service and experience for our guests, and we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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10. P

    Pablo

    San Francisco

    1 review

    1.0

    1 review

    Dined 6 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    Celebrating Moms 80th birthday and could not have had a worse experience. We waited over an hour past our reservation to be seated and we had to complain to the restaurant manager to finally get seated. i felt horrible for the waiters as they are put in a very bad position when you have 10 upset diners. Overall service at the table was decent, but dinner was already ruined even before it started. We were never able to celebrate the birthday cake we had brought in. They need to revise their reservation system to ensure diners are seated within reason and train their managers in client service. I would not recommend Benihana in Las Vegas under any circumstance until they address their obvious issues.
    

    Benihana - Las Vegas Strip, NVResponded 5 days ago

    Hey Pablo, we're truly sorry to hear about your experience at Benihana - Las Vegas Strip, NV. We understand how special occasions like Mother's Day can be, and we regret that we didn't meet your expectations. We understand your frustration regarding the wait time and the misunderstanding about the cake. We also acknowledge the importance of managing our time efficiently and sincerely apologize for this. Your feedback is invaluable to us and we assure you that we will address these issues to improve our service. We hope to have another chance to make your Mother's Day memorable.
    

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