Benihana - Temecula, CA

Review summary

1. T

   Timothy

   VIP

   San Diego

   15 reviews

   5.0

   15 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   As always another great service at Benihana Temecula. Thanks to Lisa And her staff.
   

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2. B

   Brittany

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Amazing location and staff. The service was quick and server was very attentive.
   

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3. S

   Stephanie

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   Had to wait too long for a chef, was seated around 720pm did not get a chef until about 820pm.
   

   Benihana - Temecula, CAResponded 1 day ago

   Thanks for visiting us, Stephanie. We're sorry to hear about the wait time you experienced. We understand how frustrating it can be to wait for service and it's certainly not the standard we aim for at Benihana - Temecula, CA. We appreciate your patience and understanding. We're currently working on improving our service to ensure all our guests have a seamless dining experience. We hope to have the opportunity to serve you again soon. Best regards, Benihana - Temecula, CA Management Team
   

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4. J

   Jason

   San Diego

   6 reviews

   2.0

   6 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Our first time at this Benihana location and we were really disappointed. We selected to sit in the Lounge because we don’t always need to see the show. The server was also the bartender, so service was slow and sporadic. We were told our food would be right out and then a long while later it arrived looking like it had been sitting under heat lamps for a while and it wasn’t even hot anymore. When we told our server about the food temperature, he was going to let the manager know but the manager didn’t even come talk to us. We got 10% off… We had a few other issues that the server tried to correct but it didn’t help the dining experience. Not sure if we’ll return to this location.
   

   Benihana - Temecula, CAResponded 1 day ago

   Thanks for the feedback, Jason. We're sorry to hear that your first visit to our Benihana - Temecula, CA location didn't meet your expectations. We strive to provide our guests with exceptional service and warm, hot meals, and it's clear we fell short during your visit. Your comments regarding the food temperature and service timing are taken seriously and will be addressed with our team. We hope you'll give us another chance to provide the quality experience you deserve. Best, Benihana - Temecula, CA Management Team
   

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5. K

   Krystal

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shout out Kelly brown! Thank you, Kelly Brown, for making our day so special with your amazing cooking. Your love and passion truly shine through in every dish. You’re an incredible chef—keep up the great work and continue striving for an even brighter future!
   

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6. E

   ERENIDIA

   VIP

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was fenomenal as always. The chef was very funny and did everything at point.
   

   Benihana - Temecula, CAResponded 1 day ago

   Thanks for visiting us, Erenidia! We're thrilled to hear that you had an enjoyable time at Benihana - Temecula, CA. It's wonderful to know that our team made you feel special with their unique sense of humor. We strive to provide fantastic food and service, and your feedback validates our efforts. We look forward to serving you again soon!
   

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7. E

   Emily

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was great. The cook did very well. This location is awesome.
   

   Benihana - Temecula, CAResponded 1 day ago

   Thanks for visiting us, Emily! We're thrilled to hear that you had a great experience at Benihana - Temecula, CA. It's wonderful to know that our cooks did a great job and that you found value in our offerings. We strive to provide the best service possible, and your feedback lets us know we're on the right track. We look forward to serving you again soon.
   

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8. R

   Rexie

   VIP

   San Diego

   15 reviews

   2.0

   15 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   They extended the birthday certificate an extra month and I was so thankful cause December was such a busy month. I was hesitant to go because the last 2 times I’ve come the service had really declined. I was told we didn’t have to sit at the grill to use the certificate so we opted for the lounge thinking we could have a better experience. Our waiter sucked we got there at 545. He didn’t even take out order 20 minutes after the happy hour sushi was served until 6 since he didn’t even take out order he said he would give us the sushi at happy hour price. We ordered the hibachi Chateaubriand which was cooked perfectly but served before the sushi when asked about the sushi they said it was busy and the order was put in all at once and the sent to the table when whatever was ready. When told we ordered it first the food was served at 6:42. We got our soup and salad at the same time first. The drinks weren’t given to us til 15 min after we ate the soup and salad and we had to ask for it. The servers name on the receipt was William but not even sure if that was the name of our server cause I asked for the manager and she comped part of our meal. The manager was nice nothing against her . But the waiter was all over the place. The food was amazing as always. Maybe we’ll order Togo next time.
   

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   Benihana - Temecula, CAResponded 2 days ago

   Thanks for visiting us, Rexie. We're glad to hear that you enjoyed the hibachi Chateaubriand and found our service satisfactory. We apologize for the delay in serving your drinks and the mix-up with your waiter's name on your bill. We appreciate your patience and understanding. We're thrilled that you enjoyed the food, but we understand that the overall experience was not up to our usual standards. We hope to welcome you back for a better experience.
   

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9. S

   Susan

   Palm Springs

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   We happened in on what we thought was a training day because there were workers everywhere. But then when it came to service, they were wandering around chatting to one another sitting and folding napkins, and standing around. One waitress was taking pictures of a friend of hers and what we thought was the manager walked by watching everything going on with everybody visiting and chatting and not taking care of customers and he seemed OK with it. We had four different people that we had to reach out to for checking on our order, water refills, and to take care of finding where our bill was. There was a couple that was seated, and they were not addressed by a server for 20 minutes, sitting at a table nearby us. We ordered a six course meal we never received the tea we had to ask for the ice cream when they brought us the bill and the response we had was oh yeah, you can have some ice cream. This is the third time that we’ve gone to this Benihana‘s And we decided this was the last time and we will actually make the drive into Ontario for the service we expect for the price that you pay
   

   Benihana - Temecula, CAResponded 2 days ago

   Thanks for the feedback, Susan. We're truly sorry to hear about your recent experience at Benihana - Temecula, CA. It's clear that we fell short in providing the high-level service we strive for. We take your comments about the service seriously and will address these issues with our team. We hope that you will give us another chance to provide the experience you expect and deserve. Best, The Management Team
   

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10. J

    Jonay

    VIP

    Los Angeles

    37 reviews

    2.0

    37 reviews

    Dined 5 days ago

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2

    We waited over an hour from our reservation time to be seated. Reservations mean absolutely nothing to them. There were tons of unhappy customers, Terrible customer experience. Benihana you need to care more about your guests!! There are many other restaurants in Temecula that people can and can will choose to eat at.
    

    Benihana - Temecula, CAResponded 4 days ago

    Hello Jonay, We're truly sorry to hear about your recent experience at Benihana - Temecula, CA. We understand that waiting can be frustrating, especially when you've made a reservation. We understand your frustration and we apologize for the delay. We're committed to providing exceptional service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your dining experience better. Sincerely, The Management Team
    

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