Benihana - Temecula, CA

Review summary

1. A

   Aileen

   San Diego

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a good place to catch up with a friend or celebrate a special event… sundays are pretty exclusive.
   

   Is this helpful?

   Report
2. I

   Ivan

   San Diego

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   First off we had reservarions at 5:30pm and were seated 45 minutes late. The server did a great job making sure we had what we needed. I brought 5 people that hadn’t ever been so The problem was the hibachi chef he was horrible. He didn’t put on a show at all he asked if we like football which I do but didn’t come to talk about sports but he continued talking football for 5 or 6 minutes, then was just cooking and not talking at all. No, jokes, no show, while the chefs to the left and right were putting on great shows We spent a total of 650.00. Not including the 20 tip that was given to the chefs for just showing up. Extremely disappointed. I don’t expect anything to be done for wasted money as business don’t care about their customers. 
   

   Benihana - Temecula, CAResponded 1 day ago

   Thanks for the review, Ivan. We're truly sorry to hear about your experience at Benihana - Temecula, CA. It's disheartening to know that we fell short of our usual standards. We always aim to deliver a great experience, and it's clear we missed the mark this time. We're taking your feedback seriously and will use it to improve our service and food quality. We hope to have the opportunity to make it up to you in the future.
   

   Is this helpful?

   Report
3. J

   Jerry

   San Diego

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome .. really enjoyed our chef Daniel.. from the moment we walked in til we left… what a blessing !!! It’s not expensive as we thought… go check it out & enjoy memories being made…
   

   Benihana - Temecula, CAResponded 1 day ago

   Hey Jerry, Thank you so much for your wonderful review! We're thrilled to hear that you had an awesome experience with our chef and that we're a blessing to you. We're glad that you found our place affordable and enjoyed your time with us. We strive to create memorable experiences for our guests and your words truly made our day. We can't wait to welcome you back for another great experience! Best Regards, Benihana - Temecula, CA Management Team
   

   Is this helpful?

   Report
4. L

   Luanne

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   They did a great job with service and the food was great.
   

   Benihana - Temecula, CAResponded 3 days ago

   Hello Luanne, Thank you for taking the time to leave us this amazing review. We are thrilled to hear that you enjoyed our food and service at Benihana - Temecula, CA. We always strive to provide our guests with a memorable dining experience. We appreciate your feedback regarding the service and value, and we'll definitely take it into consideration. We hope to see you again soon! Best regards, The Management Team
   

   Is this helpful?

   Report
5. M

   Michael

   San Diego

   1 review

   5.0

   1 review

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food as usual. I highly recommend this place.
   

   Benihana - Temecula, CAResponded 7 days ago

   Thanks for the feedback, Michael! We're thrilled to hear that you enjoyed your experience at Benihana - Temecula, CA. It's always a pleasure to serve our customers and we're glad to know that you found our food and service excellent. Your high recommendation means a lot to us. We look forward to serving you again soon!
   

   Is this helpful?

   Report
6. C

   Christopher

   Los Angeles

   1 review

   3.0

   1 review

   Dined on January 5, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Wait times were ridiculous even with a reservation. Entire table next to me hit up and left. Service was exceptionally slow.
   

   Benihana - Temecula, CAResponded on January 6, 2025

   Hey Christopher, We're really sorry to hear about your experience at Benihana - Temecula, CA. We understand how frustrating waiting times can be and we apologize for the inconvenience caused. We always strive to provide efficient service and it seems we fell short during your visit. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

   Is this helpful?

   Report
7. D

   Dominique

   VIP

   San Diego

   1 review

   2.0

   1 review

   Dined on January 5, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   I’m inclined to believe that this franchise is owned by someone who only concerns themselves with dividends. The food was not of poor value, ordered and my main course and it was cold (Hibachi shrimp w/steak, veggies and fried rice). I was initially concerned when the salad smelled foul. The manager resolved the majority of our issues, thankfully. Other than the professional and waitress and manager, I was disappointed and flabbergasted at the inept attempt to replicate the standard of Benihana’s well-known high quality food. Never again.
   

   Benihana - Temecula, CAResponded on January 6, 2025

   Thanks for visiting us, Dominique. We're truly sorry to hear about your disappointing experience at Benihana - Temecula, CA. We strive to provide the best food and service to our customers, and it seems we fell short during your visit. We're glad that our manager was able to address your concerns, and we hope that we can learn from your feedback to improve our service. We truly value your patronage and hope you'll give us another chance to impress you in the future. Best regards, Benihana - Temecula, CA Management Team
   

   Is this helpful?

   Report
8. a

   alex

   VIP

   Orange County

   13 reviews

   4.0

   13 reviews

   Dined on January 5, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   My complaint is being sat 45 minutes after my reservation.
   

   Benihana - Temecula, CAResponded on January 6, 2025

   Thanks for the feedback, Alex. We're sorry to hear about the delay you experienced. We understand your frustration and we're working on improving our reservation system to avoid such issues in the future. We're glad to see that you rated our food and value highly. We hope to serve you again soon and provide a more seamless experience.
   

   Is this helpful?

   Report
9. M

   Melissa

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on January 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved our Chef Abel. He even had the babies cheering and clapping!
   

   Is this helpful?

   Report
10. A

    Ashley

    Greater Boston

    1 review

    3.0

    1 review

    Dined on January 2, 2025

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    Had reservations at 6:30, checked in at 6:15 but didn’t get seated til 6:45 and had a long wait at grill because of chef shortages. Our food didn’t start getting cooked til a little after 8pm. Manager did give us 50% off our meal which was appreciated.
    

    Is this helpful?

    Report