Berrellis Italian Chophouse

Review summary

1. C

   Christopher

   Washington DC

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 5

   I rarely leave reviews but I am disappointed we chose your restaurant for Christmas dinner. We waited an hour for 2 entrees. No one filled our waters. The manager explained that the food was about to come out but we decided to go somewhere else. My wife and I shared a salad. The right thing to do is comp the salad. I worked in food and beverage for more than 10 years. I understand and have worked most holidays. What happened was unacceptable. We are guests at the resort and expect (given the amount of money spent) more.
   

   Berrellis Italian ChophouseResponded today

   Dear Christopher, We sincerely apologize for the experience you had during your Christmas dinner. We understand how important it is to enjoy a seamless and timely meal, and it is disappointing to hear that we did not meet your expectations. While we do our best to provide excellent service, especially during busy times like Christmas, it’s clear that we fell short in this instance. We appreciate your understanding of the complexities involved in working on holidays, but we also recognize that waiting an hour for entrees, especially without proper attention to details like refilling waters, is unacceptable. We hope that despite this disappointment, you will consider giving us another opportunity to provide a better dining experience in the future. Warm regards, The Camelback team
   

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2. J

   Joseph

   Phoenix

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 2

   Steak was very good as were the appetizers of calamari and crabcakes. Waitress told us we needed to order sides as everything was a la carte but turned out the premium steaks come with a side. Quite expensive at $440 for 3 adults and a child. That included $75 for a bottle of wine though.
   

   Berrellis Italian ChophouseResponded 4 days ago

   Dear Joseph, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the steak, calamari, and crab cakes! We apologize for the confusion about the sides, and we’ll make sure our staff provides clearer information about menu details moving forward. We understand that the cost of the meal may have felt high, especially with the additional charges for wine. We strive to offer quality dishes and an excellent dining experience, and we appreciate your understanding of the pricing. We hope to welcome you back soon and provide an even better experience. Best regards, The Camelback team
   

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3. A

   Allison

   VIP

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Family dinner - we went at 5:15 and were one of the first tables seated. Took about an hour to get our entrees with no appetizers being ordered. Service was friendly.
   

   Berrellis Italian ChophouseResponded today

   Dear Allison, Thank you for sharing your feedback. We’re glad to hear that our service team was friendly during your visit. However, we apologize for the delay in receiving your entrees. We understand how frustrating it can be to wait, especially when you're one of the first tables seated. We’ll be reviewing our kitchen and service timing to ensure a smoother experience for future guests. We appreciate your patience and hope to have the opportunity to serve you again soon with a more timely dining experience. Warm regards, The Camelback team
   

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4. A

   Amanda

   Washington DC

   1 review

   3.0

   1 review

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Our service was great but the food was just average.
   

   Berrellis Italian ChophouseResponded on December 9, 2024

   Dear Amanda, Thank you for sharing your feedback! We’re glad to hear that you received great service during your visit. However, we’re sorry that the food didn’t quite meet your expectations. Your comments are valuable to us, and we’ll share them with our culinary team as we continuously strive to improve. We hope to welcome you back in the future for an experience that exceeds your expectations in every way. Best regards, The Camelback team
   

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5. T

   Thomas

   Pittsburgh

   2 reviews

   5.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food and very nice service. We were impressed with the wine selections. Food prepared just right
   

   Berrellis Italian ChophouseResponded on December 9, 2024

   Dear Thomas, Thank you for taking the time to leave such a kind review! We're delighted to hear that you enjoyed the food, service, and wine selections. It’s wonderful to know that everything was prepared just right and left a great impression. We look forward to welcoming you back for another memorable dining experience! Warm regards, The Camelback team
   

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6. D

   Danielle

   New York City

   5 reviews

   4.0

   5 reviews

   Dined on November 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The food was good considering the 3.8 stars. Service was also good. Portions were decent.
   

   Berrellis Italian ChophouseResponded on December 2, 2024

   Dear Danielle, Thank you for sharing your feedback. We’re happy to hear that you enjoyed the food and service during your visit. We always strive to provide great meals and a pleasant experience for our guests, and your comments are appreciated. We hope to welcome you back for another enjoyable meal soon! Best regards, The Camelback team
   

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7. K

   Kevin

   New York City

   1 review

   2.0

   1 review

   Dined on November 17, 2024

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   Went to celebrate my wife's birthday. I noted on the reservation for a happy birthday song and it never happened. When my wife went to the bathroom I went upfront to ask if they did happy birthdays and they said yes and I explained that I requested it and they pretty much ignored it and never even got a manager. Pretty much said that "stuff happens" very disappointed.
   

   Berrellis Italian ChophouseResponded on November 18, 2024

   Dear Kevin, Thank you for sharing your experience. We sincerely apologize for the disappointment on such a special occasion. Birthdays should be memorable, and it's unacceptable that your request was overlooked and not handled with care. We will address this with our team to ensure such situations are taken seriously in the future. We truly value your feedback and hope that we will have the opportunity to provide you with the experience you deserve. Sincerely, The Camelback team
   

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8. K

   Karen

   Poconos

   1 review

   1.0

   1 review

   Dined on November 17, 2024

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 3

   The restaurant was not full and the food took an hour to arrive.
   

   Berrellis Italian ChophouseResponded on November 18, 2024

   Dear Karen, Thank you for sharing your experience. We sincerely apologize for the delay in your food service, especially when the restaurant was not full. This is not the level of service we strive to provide. Your feedback is valuable, and we’ll address this with our team to ensure that improvements are made. We hope you’ll give us another chance to provide you with a better dining experience in the future. Sincerely, The Camelback team
   

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9. C

   Cindi

   Philadelphia

   3 reviews

   3.0

   3 reviews

   Dined on November 9, 2024

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   Unfortunately the food was not good for what was seemingly the best restaurant on property. Very bland and the chicken was dry and rubbery. I should have walked out right when we went in and I saw the cook handling the pasta by hand with no gloves. 🤮
   

   Berrellis Italian ChophouseResponded on November 11, 2024

   Dear Cindi, Thank you for your feedback. We’re very sorry to hear about your experience and the concerns you had with food quality and hygiene. This certainly does not align with our standards, and we apologize for the disappointment and discomfort this caused. Your comments have been shared with our culinary team to ensure we address these issues and make necessary improvements immediately. We appreciate your honesty and hope we can provide a much better dining experience in the future. Sincerely, The Camelback team
   

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10. m

    mick

    Washington DC

    1 review

    3.0

    1 review

    Dined on November 9, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Average experience but nice people. Food was okay!
    

    Berrellis Italian ChophouseResponded on November 11, 2024

    Dear Mick, Thank you for sharing your feedback! We’re glad you enjoyed the friendly service, though we’re sorry the experience didn’t exceed your expectations. We’ll continue working to elevate our offerings and hope to welcome you back for an even better visit next time! Sincerely, The Camelback team
    

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