Berrellis Italian Chophouse

Review summary

1. K

   Kevin

   New York City

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   Went to celebrate my wife's birthday. I noted on the reservation for a happy birthday song and it never happened. When my wife went to the bathroom I went upfront to ask if they did happy birthdays and they said yes and I explained that I requested it and they pretty much ignored it and never even got a manager. Pretty much said that "stuff happens" very disappointed.
   

   Berrellis Italian ChophouseResponded 5 days ago

   Dear Kevin, Thank you for sharing your experience. We sincerely apologize for the disappointment on such a special occasion. Birthdays should be memorable, and it's unacceptable that your request was overlooked and not handled with care. We will address this with our team to ensure such situations are taken seriously in the future. We truly value your feedback and hope that we will have the opportunity to provide you with the experience you deserve. Sincerely, The Camelback team
   

   Is this helpful?

   Report
2. K

   Karen

   Poconos

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 3

   The restaurant was not full and the food took an hour to arrive.
   

   Berrellis Italian ChophouseResponded 5 days ago

   Dear Karen, Thank you for sharing your experience. We sincerely apologize for the delay in your food service, especially when the restaurant was not full. This is not the level of service we strive to provide. Your feedback is valuable, and we’ll address this with our team to ensure that improvements are made. We hope you’ll give us another chance to provide you with a better dining experience in the future. Sincerely, The Camelback team
   

   Is this helpful?

   Report
3. C

   Cindi

   Philadelphia

   3 reviews

   3.0

   3 reviews

   Dined on November 9, 2024

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   Unfortunately the food was not good for what was seemingly the best restaurant on property. Very bland and the chicken was dry and rubbery. I should have walked out right when we went in and I saw the cook handling the pasta by hand with no gloves. 🤮
   

   Berrellis Italian ChophouseResponded on November 11, 2024

   Dear Cindi, Thank you for your feedback. We’re very sorry to hear about your experience and the concerns you had with food quality and hygiene. This certainly does not align with our standards, and we apologize for the disappointment and discomfort this caused. Your comments have been shared with our culinary team to ensure we address these issues and make necessary improvements immediately. We appreciate your honesty and hope we can provide a much better dining experience in the future. Sincerely, The Camelback team
   

   Is this helpful?

   Report
4. m

   mick

   Washington DC

   1 review

   3.0

   1 review

   Dined on November 9, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Average experience but nice people. Food was okay!
   

   Berrellis Italian ChophouseResponded on November 11, 2024

   Dear Mick, Thank you for sharing your feedback! We’re glad you enjoyed the friendly service, though we’re sorry the experience didn’t exceed your expectations. We’ll continue working to elevate our offerings and hope to welcome you back for an even better visit next time! Sincerely, The Camelback team
   

   Is this helpful?

   Report
5. J

   Jody

   Atlantic City

   3 reviews

   vip
   3.0

   3 reviews

   Dined on October 25, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Drinks were terrible…. chicken dinner was extremely dry…. will not be back
   

   Berrellis Italian ChophouseResponded on October 28, 2024

   Dear Jody, Thank you for your feedback. We're sorry to hear that your experience fell short, particularly with the drinks and chicken dinner. Providing high-quality, enjoyable meals and beverages is a priority for us, and we regret that we missed the mark. Your comments will be shared with our culinary and bar teams to ensure we improve. We hope you might give us another chance to provide a much better experience in the future. Sincerely, The Camelback team
   

   Is this helpful?

   Report
6. M

   Mohammed

   New York City

   12 reviews

   1.0

   12 reviews

   Dined on October 13, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   I come to camelback about every 3 months and always go to trails end. Thought I would try this for a change. Big mistake. The resturant itself is gorgeous and in a beautiful location. Very clean and spacious but other than that don’t waste your money. The food was ok and the portions were small so we made it work but the waitress was horrible. Rudest waitress I ever had. Our reservation was at 9 and she came up to the table and said can I take your order now the kitchen is going to close. She didn’t ask if we wanted drinks she just wanted the order. We asked for water first she rolled her eyes. We gave her the order and it took forever. She didn’t come and check on us. She didn’t say is everything good. Nothing. When the food came she didn’t come back. I had to call another waitress twice to try to order another item and to get water. We left without her saying thank you. Tip was included so she didn’t care because we were a big party but really she didn’t deserve a large tip at all. I won’t be coming back.
   

   Berrellis Italian ChophouseResponded on October 15, 2024

   Dear Mohammed, Thank you for taking the time to share your experience with us. We’re very sorry to hear that your recent visit did not meet your expectations, especially given that you regularly enjoy dining at Trails End. While we’re glad you appreciated the restaurant’s ambiance and cleanliness, we deeply regret the service issues you encountered. What you described falls far short of the high standards we strive to provide, and we apologize for the rude and inattentive behavior you experienced from your server. Your feedback is invaluable, and we will work with our team to ensure better service in the future. We hope you’ll give us another chance to provide the level of hospitality you deserve, and we’d love to welcome you back in the future. Best regards, The Camelback team
   

   Is this helpful?

   Report
7. M

   Marco

   Poconos

   1 review

   5.0

   1 review

   Dined on October 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good foods and good service. Nice place. Love it. Gave five stars.
   

   Berrellis Italian ChophouseResponded on October 15, 2024

   Dear Marco, Thank you for your kind review and for the five-star rating! We’re so glad to hear that you enjoyed both the food and the service during your visit. It’s always great to know when our guests have a wonderful experience. We look forward to welcoming you back soon! Best regards, The Camelback team
   

   Is this helpful?

   Report
8. M

   Margaret

   Philadelphia

   1 review

   5.0

   1 review

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We loved the look of the restaurant and the outsides bonfire. I was a little worried when we came to the hostess both and found a customer complaining about his wait on his children’s food. We waited about 5 minutes past our reservation time for our table. Our service was flawless! The baked ricotta with bursted figs could be a starter or a dessert! Our entrees were delicious . I would have to say that the things listed with my entree( NY strip) where merely a garnish. I also had the roasted beets as a side. If I hadn’t already ordered that I might have wanted a salad.
   

   Berrellis Italian ChophouseResponded on October 8, 2024

   Dear Margaret, Thank you so much for your detailed feedback! We’re glad to hear that you enjoyed the ambiance of the restaurant and that your service was flawless. The baked ricotta with bursted figs sounds like it really stood out for you, and we’re happy that your entrees were delicious. We do appreciate your note about the accompaniments to the NY strip feeling more like a garnish, and we'll definitely take that into consideration. Thanks again for your visit, and we hope to welcome you back soon! Best regards, The Camelback team
   

   Is this helpful?

   Report
9. M

   Michael

   New York City

   3 reviews

   vip
   2.0

   3 reviews

   Dined on October 5, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Food portions tiny. My plate looked bare. Pictures online look nothing like what we were served. I received "one" tiny turnip for my side dish....."ONE" (basically no vegetables for a side) II ordered 8oz filet mignon clearly was less than 6oz, and my cocktail was made incorrectly. Used gin for my martini when I specifically asked for a specific brand of vodka. Waitress never checked on the table. Very expensive for quality of food, and service and portions do not meet expectations for the money being charged. Waitress was pleasant, and ambiance was very nice but left disappointed and still feeling hungry. Don't waste your money. It was too expensive for what you received in return.
   

   Berrellis Italian ChophouseResponded on October 8, 2024

   Dear Michael, Thank you for sharing your experience with us. We genuinely appreciate your feedback as it helps us improve. We're sorry to hear that the food portions did not meet your expectations and that there was an issue with your cocktail order. This is certainly not the level of quality we strive for. While we're glad you found our waitress pleasant and enjoyed the ambiance, we understand that your overall experience fell short. Your comments about the portion sizes and service will be shared with our team to ensure we address these issues moving forward. We hope you’ll consider giving us another chance in the future, as we would love the opportunity to provide you with a much-improved experience. Best regards, The Camelback team
   

   Is this helpful?

   Report
10. A

    Andreia

    New York City

    10 reviews

    4.0

    10 reviews

    Dined on October 5, 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    Service was impeccable ! Food was salty. We ordered the NY strip steak (14oz) and it looked like a 10oz and it was salty! The rosemary risotto was delicious!!! Overall good experience!
    

    Berrellis Italian ChophouseResponded on October 8, 2024

    Dear Andreia, Thank you for your wonderful feedback! We’re thrilled to hear that you found our service impeccable and enjoyed the rosemary risotto. However, we’re sorry to learn that the NY strip steak did not meet your expectations in terms of size and seasoning. Your comments are valuable, and we will address them with our kitchen team to ensure a better experience in the future. We appreciate your overall positive review and hope to welcome you back soon for an even better visit! Best regards, The Camelback team
    

    Is this helpful?

    Report