BJ's Restaurant & Brewhouse - Avon

Review summary

1. R

   RENEA

   Cincinnati

   6 reviews

   vip
   3.0

   6 reviews

   Dined on November 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Food was as anticipated, service was very slow. We were not in a hurry and had great conversation, but it did take 20 minutes from being sat down to be served a drink and order taken.
   

   BJ's Restaurant & Brewhouse - AvonResponded today

   Thank you for sharing your experience Renea. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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2. m

   michael

   Indiana

   96 reviews

   vip
   5.0

   96 reviews

   Dined on October 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food great server …………………………………………………………………..
   

   BJ's Restaurant & Brewhouse - AvonResponded on October 16, 2024

   Thanks for the fantastic feedback, Michael! We're thrilled to hear you enjoyed the food and had a great experience with our server. Your support means a lot to us, and we can’t wait to welcome you back for more delicious meals!
   

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3. B

   Brad

   Indiana

   21 reviews

   3.0

   21 reviews

   Dined on September 28, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 2

   Double bone pork chops are great, but service was very slow and the restaurant was very cold. We have now been to this restaurant 4 times and have been very cold all 4 times. If you are a polar bear you will love this place, otherwise bring a coat or a sweater.
   

   BJ's Restaurant & Brewhouse - AvonResponded on October 1, 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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4. H

   Holley

   Indiana

   1 review

   5.0

   1 review

   Dined on September 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Made a reservation and was seated a few minutes early. I had tried tip roast, mashed potatoes, salad, All delicious. Service was very good. Noise levels were appropriate for the setting.
   

   BJ's Restaurant & Brewhouse - AvonResponded on September 24, 2024

   Thanks for the fantastic review, Holley! We're thrilled to hear you enjoyed the tip roast and mashed potatoes, and that our service met your expectations. We strive to create a welcoming atmosphere, and your feedback means a lot to us! Looking forward to your next visit!
   

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5. A

   Ann

   Chicago

   12 reviews

   vip
   5.0

   12 reviews

   Dined on August 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious. Tonia our waitress was superb!
   

   BJ's Restaurant & Brewhouse - AvonResponded on August 17, 2024

   We're thrilled to hear that you enjoyed the delicious food and that Tonia provided superb service during your visit. We appreciate your kind words and hope to see you again soon at our restaurant! Thank you for taking the time to leave a positive review.
   

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6. J

   Joby

   Indiana

   10 reviews

   vip
   4.0

   10 reviews

   Dined on August 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Date night. Nice place but $20 for a salad entree.
   

   BJ's Restaurant & Brewhouse - AvonResponded on August 12, 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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7. OT

   OpenTable Diner

   Indiana

   1 review

   4.0

   1 review

   Dined on June 29, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Overall, it was a pleasant experience. Things ultimately felt a little overpriced for the quality received. I ordered the Filet Mignon, medium. It arrived completely brown inside, tough to cut, and dry. It had basic flavor…the only saving grace that made it edible was the melted garlic butter on it. I did enjoy the Tomato and Mozzarella salad and mashed potatoes I ordered as well.
   

   BJ's Restaurant & Brewhouse - AvonResponded on July 1, 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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8. OT

   OpenTable Diner

   Indiana

   5 reviews

   vip
   2.0

   5 reviews

   Dined on June 16, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Usually one of our go-to places but experience is declining. Started with a drink that wasn’t made to order. When meals came out, baked potato was black inside, couldn’t get the waitress’ attention to try and get a new one, had to get up to get her. Fries were cold and tri-tip was fatty. Finally brought out a new potato as we were finishing our meal. Brought out wrong pizookie from what was ordered. Never checked on drinks or brought refills without asking. This is the second time in a row that we’ve had mediocre service and issues with food preparation.
   

   BJ's Restaurant & Brewhouse - AvonResponded on June 18, 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Avon restaurant.
   

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9. A

   Anniversarygoer

   Indiana

   25 reviews

   5.0

   25 reviews

   Dined on June 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as always! One of our favorites for dinner.
   

   BJ's Restaurant & Brewhouse - AvonResponded on June 17, 2024

   Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
   

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10. m

    michaelg

    Indiana

    96 reviews

    vip
    3.0

    96 reviews

    Dined on June 14, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5

    generally the ribs are great, NOT YESTERDAY, very dry and hard
    

    BJ's Restaurant & Brewhouse - AvonResponded on June 17, 2024

    Hi Michael. Thank you for your feedback. We are sorry about your meal and hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make it right while you are still dining with us. Thanks again.
    

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