BJ's Restaurant & Brewhouse - Burbank

Review summary

1. s

   steven

   Los Angeles

   33 reviews

   2.0

   33 reviews

   Dined on October 21, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   I was surprised by valet parking in this area and would have parked across the way had I know. Are reservation were honored on time. The first waiter was excellent but he went on break . Then we got Derrick who was hard to find. I ordered a sirloin steak medium rare which was more like medium well. I cut this dried out steak and did not bother to take a bite. The roasted veggies were salty and not edible. The chill as good. I was looking for the waiter to get a meal that I could eat. I could not get anybody to stop. So I sat watching my friends eat. Derrick did indicate when he showed up . I ask what could be fired up quickly. I ordered a sandwich which took a long time to make and get back my party had already finished dinner so no fun eating alone. Noise level high it was the playoffs. Lots of TV screens.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on October 22, 2024

   Hi Steven. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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2. D

   Daniela

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined on October 11, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   I love coming here I do! The food and rinks are always the best even the waiters but I did make a reservation for 7 people and they said they only had a table for 6 or we had to wait 45 mins for a table??? What??? So we squeezed in a booth. Its just upsetting like isnt thats the point of the opentable app?? But other than that we had fun they did take long to bring mix drinks.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on October 13, 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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3. J

   Jessica

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined on September 29, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   The food was disappointing. My steak was over done, the mushroom gravy had no mushrooms and was not gravy but more like brown water and the fries were supposed to be seasoned but I guess they forgot , my husbands steak and sides only took up 1/4 of his plate, and my moms food was cold. The saving grace for the restaurant was our waiter. He was lovely
   

   BJ's Restaurant & Brewhouse - BurbankResponded on September 30, 2024

   Sorry to hear you were disappointed with your meal, Jessica. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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4. E

   Elena

   Los Angeles

   1 review

   3.0

   1 review

   Dined on September 28, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The waiter must’ve forgotten about us. He kept stopping at the table before us. The kids meals were missing the drinks, the special order was missing the pizookie which the menus says would come with one, but it didn’t. After the initial order We ordered the trio as well as an additional pizookie, and We wanted to order additional food and drinks. When we finally did get to order the additional food and beverage, The beverage never came, and the additional food also never came. So we ended up canceling the additional food. I guess for him to compensate he said he applied a “discount” we didn’t see that, and he gave us coupons that had expired June 2024. Our bill was $5 short of $200 and we really expected better service. We tipped the waiter as well because we weren’t gonna be rude but really wish for my sons bday would have received better service.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on September 30, 2024

   Thank you for sharing your experience Elena. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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5. S

   Sarah

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great server, great food and accommodated our toddler with a high chair and coloring supplies. Thank you!
   

   BJ's Restaurant & Brewhouse - BurbankResponded on September 22, 2024

   Thanks for the awesome feedback, Sarah! We're thrilled to hear you had a great experience and that our team made your visit enjoyable for your little one. Looking forward to welcoming you back for more delicious food and excellent service!
   

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6. M

   Marisol

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on August 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Both food and service were amazing. We were a group of nine celebrating a birthday. We did not have to wait long for our food or drinks. My hats off to your front end staff along with everyone in working behind the scenes in the kitchen.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on August 29, 2024

   Thank you, Marisol! We’re thrilled to hear you had such a great experience celebrating a birthday with us. Our team works hard to ensure fantastic food and service, and it’s wonderful to see their efforts appreciated. We hope to welcome you back soon for more celebrations!
   

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7. J

   James

   Orange County

   4 reviews

   3.0

   4 reviews

   Dined on August 24, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Ordered the Deep Dish Pizza… hardly any cheese on the pizza, really disappointing. 👎
   

   BJ's Restaurant & Brewhouse - BurbankResponded on August 28, 2024

   Thanks for your feedback, James. We're sorry to hear the Deep Dish Pizza didn't meet your expectations. We value your input and will share it with our kitchen team to ensure we improve. We hope to serve you a better experience next time!
   

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8. Y

   Yenise

   Los Angeles

   6 reviews

   3.0

   6 reviews

   Dined on August 4, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   The positives were that the drinks were good specifically the Pink Cadillac Martini. It was well-balanced and refreshing. Our server was very friendly. The negative is that the food was below average. My battered fish was nearly burned from the outside. Also for fish and chips at $22 that was on the higher end. Had to make it to a movie so no time to send it back. All others entrées were just OK. I think the Ontario CA location is better overall. 
   

   BJ's Restaurant & Brewhouse - BurbankResponded on August 6, 2024

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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9. OT

   OpenTable Diner

   Los Angeles

   1 review

   4.0

   1 review

   Dined on July 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I had signed up for the Pazuki monthly program. We hot the chocolate chip one and it was so over cooked we couldn’t get our spoons into the cookie
   

   BJ's Restaurant & Brewhouse - BurbankResponded on July 18, 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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10. AD

    ADELAG

    Los Angeles

    5 reviews

    4.0

    5 reviews

    Dined on July 7, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    The food and service were good. The restaurant was loud.
    

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    BJ's Restaurant & Brewhouse - BurbankResponded on July 10, 2024

    Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
    

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