BJ's Restaurant & Brewhouse - Cerritos

Review summary

1. J

   Jennifer

   Orange County

   1 review

   1.0

   1 review

   Dined on December 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had made a reservation at 7 o’clock, and had to wait almost 35 minutes to get sat. Our server finally came to the table and got everyone’s order. Two of the guests got soup, bread, bowls, but we’re never asked if they wanted it as an appetizer or entrée so the server brought the food out as an appetizer. One guest ordered a Mojito drink and never received it the entire three hours we were there. A mini pizza was ordered and the inside was completely raw. The manager did give us a free Pazooki’s but the cinnamon roll Pazooki was burnt on the top and raw in the inside, and our flight of Pazooki’s were all burnt. When I visit from Idaho, I like to go to restaurants that bring me nostalgia, but I definitely will not be coming back to BJ’s restaurant. Everything about that night was completely awful.
   

   BJ's Restaurant & Brewhouse - CerritosResponded 5 days ago

   Thanks for this feedback, Jennifer. Your experience doesn't reflect what we strive for at BJ's Restaurant & Brewhouse. Could you email us at feedback@bjsrestaurantscom and tell us a bit more about what happened? We'll pass along your concerns to the appropriate managers so that this doesn't happen again. Please include the name your review was posted under and that it is about our Cerritos restaurant. We're all ears if you have anything else you'd like to share about your dining experience with us.
   

   Is this helpful?

   Report
2. e

   elle

   Los Angeles

   7 reviews

   2.0

   7 reviews

   Dined on December 14, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   They ran out of pork chops and it took over 45 mins for them to deliver a lemon drop. The server stopped checking on us after awhile and left plates on the table. I had to stop another server and ask them to clear the plates and glasses so that we can have room to eat in the crowded booth we were already squished and limited to space in. The only thing that was satisfactory was the wait time and that was because they say is promptly which is huge for BJS especially on a Friday night.
   

   BJ's Restaurant & Brewhouse - CerritosResponded on December 15, 2024

   Thank you for sharing your experience Elle. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

   Report
3. A

   Angelica

   Los Angeles

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a great service and definitely will be coming back.
   

   BJ's Restaurant & Brewhouse - CerritosResponded on December 9, 2024

   Thank you, Angelica! We're thrilled to hear you had a great experience. We look forward to welcoming you back soon for more excellent service!
   

   Is this helpful?

   Report
4. L

   Lani

   VIP

   Los Angeles

   28 reviews

   1.0

   28 reviews

   Dined on December 1, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We had a reservation but they were late seating us. Our waitress took our orders but somehow one plate was missed. Waited 30 mins for food, then another 40 mins for the salad. Left after 2 hours getting our meals in a “to- go” containers. They did give us a gift card for the experience, but I doubt we’d ever go back.
   

   BJ's Restaurant & Brewhouse - CerritosResponded on December 2, 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   Is this helpful?

   Report
5. C

   Calvin

   Orange County

   2 reviews

   3.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Reservation was promptly addressed. We arrived early and after a few minutes we were seated before our reservation time. Host that seated us advised us to check their specials only to be told by the waitress that it’s only a weekday special. Mistakes happen and no harm. Food was delicious but a long wait. We asked about a simple chips and salsa appetizer while waiting but waitress said the kitchen is real slow and not worth ordering before the meal arrives. Waitress did not check back with us in a timely manner. No drink refills and long wait for the check. Waitress could work on engaging with customers. Her other tables seemed to be waiting too. This restaurant is usually hit or miss. This visit was somewhere in between.
   

   BJ's Restaurant & Brewhouse - CerritosResponded on December 11, 2024

   Calvin, we appreciate your feedback and are glad to hear you enjoyed the food! We apologize for the service inconsistencies and will address this with our team to improve future experiences. Your insights are valuable as we strive to provide a better dining experience for all our guests. Thank you!
   

   Is this helpful?

   Report
6. h

   helen

   VIP

   Orange County

   28 reviews

   5.0

   28 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and Ennis provided great service… friendly, efficient, attentive and courteous
   

   BJ's Restaurant & Brewhouse - CerritosResponded on November 23, 2024

   Helen, thank you for your fantastic review! We're thrilled to hear you enjoyed the delicious food and received top-notch service from Ennis. Our team works hard to create a great experience, and your feedback means the world to us! Looking forward to welcoming you back soon!
   

   Is this helpful?

   Report
7. C

   Caryl

   VIP

   Los Angeles

   35 reviews

   4.0

   35 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The restaurant was super busy, however, I was so pleased they held my Open Table reservation. We were are time, but the line to check in was out the door. Whew, they handled all the crowds very well. The food was good and the service was great!
   

   BJ's Restaurant & Brewhouse - CerritosResponded on November 12, 2024

   Hi Caryl, thanks for your kind words! We're glad you enjoyed your experience and that our team managed the busy night well. We appreciate your patience and look forward to serving you again soon for another great meal!
   

   Is this helpful?

   Report
8. C

   Claudette

   San Diego

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 3
   3. Service 3
   4. Ambience 2

   The food was good . It was a crowded night and served was slow because of that. But it’s a place we mostly enjoy!
   

   BJ's Restaurant & Brewhouse - CerritosResponded on November 12, 2024

   Thank you, Claudette! We’re thrilled to hear you enjoyed the food. We appreciate your understanding during busy nights and are always working to improve our service. Looking forward to welcoming you back for another great experience!
   

   Is this helpful?

   Report
9. G

   Gloria

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined on November 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Made an online reservation and they honored it a couple of minutes early even though the place was packed with many waiting (Saturday night 6 pm!). Excellent staff, very good food, fair prices. Not as noisy as some other similar places in spite of lots of families with kids and large parties. We'd definitely go back when in the area.
   

   BJ's Restaurant & Brewhouse - CerritosResponded on November 4, 2024

   Thanks for the great feedback, Gloria! We're thrilled to hear you enjoyed your experience, especially the prompt service and atmosphere. We look forward to welcoming you back on your next visit!
   

   Is this helpful?

   Report
10. B

    Brad

    Orange County

    1 review

    3.0

    1 review

    Dined on November 3, 2024

    1. Overall 3
    2. Food 1
    3. Service 1
    4. Ambience 3

    Seating was good 2 of our group meals were ok 1 with wings ordered no sauce and wings had ranch dressing on them My burger was the last to be delivered I ordered onion wings and a cheese burger. I was not given ketsup when asked and had to get a server to obtain some . My burger as well as my o ion rings were cold.
    

    BJ's Restaurant & Brewhouse - CerritosResponded on November 15, 2024

    Thanks for your feedback, Brad. We’re glad you enjoyed the seating but are sorry to hear about the issues with your meals. We'll address this with our team to ensure a better experience in the future. Your input helps us improve!
    

    Is this helpful?

    Report