BJ's Restaurant & Brewhouse - Chandler

Review summary

1. C

   Cristina

   VIP

   Orange County

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Beware that the hosts do not read your requests when you make a reservation. This is the third time I have made a reservation with a note requesting a table instead of a booth and a booth was set up. When I asked for a table at the desk because we have a person with a wheelchair or walker, the reply was “I don’t have any control over that.” This particular time, we had to wait an extra 40 min for a table. They made no effort to make it right.
   

   BJ's Restaurant & Brewhouse - ChandlerResponded 3 days ago

   Cristina, thanks for sharing your experience. We're sorry to hear about the mix-up with your reservation and the wait time. Your feedback is important, and we’ll ensure it reaches our team to improve our service. We appreciate your patience and hope to provide a better experience next time.
   

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2. N

   Natalie

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great restaurant. I’ve been there many times. Waiter was nice. My boyfriend said his burger could have had more flavor. The broccoli cheddar soup was delicious. Nachos were decent. I asked for spicy queso twice and they didn’t give it to us.
   

   BJ's Restaurant & Brewhouse - ChandlerResponded 4 days ago

   Thanks for the fantastic review, Natalie! We’re thrilled you enjoyed the soup and had a great experience with our waiter. We appreciate your feedback on the burger and nachos; we'll work on improving that. Your input helps us enhance our menu. Hope to see you again soon!
   

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3. D

   Darrin

   Phoenix

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Open Table reservation didn’t matter. They put our name at the bottom of the list from when we checked in which was about 5 minutes before the reservation time. Took 25 minutes to get seated. Then they proceeded to put us in the bar where anyone can sit at an open table without waiting. It was on the main circulation line and very busy traffic all night. Upside the server was excellent and took good care of us.
   

   BJ's Restaurant & Brewhouse - ChandlerResponded 4 days ago

   Thank you for sharing your experience Darrin. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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4. E

   Ed

   Minneapolis

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great. Service was excellent. Really enjoyed our dinner.
   

   BJ's Restaurant & Brewhouse - ChandlerResponded 5 days ago

   We’re thrilled to hear you enjoyed your dinner! Our team works hard to create delicious dishes and provide excellent service. Thank you for the fantastic feedback; it truly means a lot to us! We look forward to welcoming you back soon.
   

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5. a

   anna

   VIP

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   David the Manager was genuinely attentive. Walked around to ensure food and service was good. Matthew, best server! Again, very genuine. Best pork chop in the East Valley. Great prime rib as well. 5 Stars!
   

   BJ's Restaurant & Brewhouse - ChandlerResponded on January 4, 2025

   Thank you, Anna! We’re thrilled to hear about your fantastic experience with David and Matthew. It’s great to know you enjoyed our pork chop and prime rib. Your support means a lot to us, and we can’t wait to welcome you back for another amazing meal!
   

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6. S

   Shawna

   Saskatoon

   1 review

   4.0

   1 review

   Dined on January 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good server and food. Lots of menu choices. Fun atmosphere for supper out or watching a game
   

   BJ's Restaurant & Brewhouse - ChandlerResponded on January 2, 2025

   Thanks for your feedback, Shawna! We're glad you enjoyed the service, food, and atmosphere. We strive to provide a great experience for everyone. We hope to see you again soon for another fun night out!
   

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7. J

   Joseph

   Phoenix

   5 reviews

   4.0

   5 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Disappointed that BJ’s has removed several of my favs from the menu but overall still a good place to eat.
   

   BJ's Restaurant & Brewhouse - ChandlerResponded on January 2, 2025

   Joseph, we appreciate your feedback and understand how frustrating menu changes can be. We’re glad to hear you still enjoy dining with us! Stay tuned for new options that we hope will become your new favorites. Your input helps us improve, so thank you for sharing!
   

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8. C

   Cindy

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were seated right away. Wait staff was prompt and attentive. Nice menu selections. Food and drinks were delicious and presented nicely. They didn’t rush us. They did a wonderful job of treating us well. We will be back!
   

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   BJ's Restaurant & Brewhouse - ChandlerResponded on December 30, 2024

   Cindy, thank you for your fantastic review! We're thrilled to hear you enjoyed your experience, from the attentive service to the delicious food and drinks. We can’t wait to welcome you back for another great meal!
   

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9. G

   Gemenie

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really good place to eat for a date night or just because. Service is great every time we go.
   

   BJ's Restaurant & Brewhouse - ChandlerResponded on December 10, 2024

   Thanks for the fantastic review, Gemenie! We're thrilled to hear you enjoy dining with us for date nights and appreciate our service. Can't wait to welcome you back for another great experience!
   

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10. J

    Jamie

    Phoenix

    2 reviews

    1.0

    2 reviews

    Dined on November 22, 2024

    1. Overall 1
    2. Food 3
    3. Service 5
    4. Ambience 3

    Long wait to get in (40+ mins). Name was added to wait list, and told ~15 min wait, but others coming in after us and adding name to the list were being seated before us. very disappointing. Service was good once seated, specials were good.
    

    BJ's Restaurant & Brewhouse - ChandlerResponded on November 24, 2024

    We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@restaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Chandler restaurant.
    

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