BJ's Restaurant & Brewhouse - Chino Hills

Review summary

1. D

   Dr. Jennifer

   VIP

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on October 28, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Unfortunately it was not a good experience with extremely slow service and poor quality. They were overwhelmed with the amount of people and poorly prepared.
   

   BJ's Restaurant & Brewhouse - Chino HillsResponded on October 29, 2024

   Hi Dr. Jennifer. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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2. J

   Justin

   Orange County

   9 reviews

   5.0

   9 reviews

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and atmosphere. Food was great quality as well.
   

   BJ's Restaurant & Brewhouse - Chino HillsResponded on October 22, 2024

   Justin, thank you for the fantastic feedback! We're thrilled to hear you enjoyed our service and atmosphere, as well as the quality of our food. Your support means a lot to us, and we can’t wait to welcome you back for another great experience!
   

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3. S

   Steve

   Orange County

   5 reviews

   3.0

   5 reviews

   Dined on August 31, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   My food came out 5-10 minutes before the rest of the tables. The drinks were full of ice and very little actual cocktail. Our waitress was very nice and thorough but food took too long to come out and should always all be served together.
   

   BJ's Restaurant & Brewhouse - Chino HillsResponded on August 31, 2024

   Thanks for your feedback, Steve. We’re glad to hear you enjoyed the service but apologize for the timing and drink issues. Your experience is important to us, and we’ll work on improving our coordination and drink quality. We hope to serve you better next time!
   

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4. C

   Carolyn

   Orange County

   42 reviews

   5.0

   42 reviews

   Dined on August 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service and ambiance. Always something on the menu to satisfy everyone.
   

   BJ's Restaurant & Brewhouse - Chino HillsResponded on August 21, 2024

   Hi Carolyn! Thank you so much for the positive review! We're thrilled to hear that you enjoyed our food, service, and ambiance. We strive to offer a diverse menu to cater to all tastes, and we're glad to hear we hit the mark with you. We hope to see you again soon!
   

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5. OT

   OpenTable Diner

   Orange County

   5 reviews

   4.0

   5 reviews

   Dined on July 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We were seated right away. Our waitress was very attentive. Food was good. Bar drinks took a little too long to arrive. All in all it was good!
   

   BJ's Restaurant & Brewhouse - Chino HillsResponded on July 27, 2024

   Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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6. OT

   OpenTable Diner

   Las Vegas

   9 reviews

   4.0

   9 reviews

   Dined on July 25, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and service was good. Prices were a little higher than they used to be, but I guess that’s everywhere in California now. But still worth the visit.
   

   BJ's Restaurant & Brewhouse - Chino HillsResponded on July 26, 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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7. ER

   EricRose

   Los Angeles

   8 reviews

   5.0

   8 reviews

   Dined on July 21, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a great meal and enjoyed ourselves. Little things like having food go cold waiting for ketchup,ranch dressing and hot sauce is easily fixed and would be appreciated if server anticipated these request based on customer history. Also one dish didn't come out till we were halfway done. Server was pleasant but had many tables and kitchen was very far from our table
   

   BJ's Restaurant & Brewhouse - Chino HillsResponded on July 22, 2024

   Thank you so much for this review, Eric. We're very happy you enjoyed dining with us. We look forward to seeing you again soon!
   

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8. M

   Melissa

   VIP

   Orange County

   1 review

   5.0

   1 review

   Dined on July 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was great and friendly. Our food came out quickly, hot, and the taste was excellent. thank you!
   

   BJ's Restaurant & Brewhouse - Chino HillsResponded on July 23, 2024

   Hey Melissa! Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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9. OT

   OpenTable Diner

   Las Vegas

   9 reviews

   4.0

   9 reviews

   Dined on July 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food and service were both good. Prices are a little high for what I had.
   

   BJ's Restaurant & Brewhouse - Chino HillsResponded on July 9, 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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10. OT

    OpenTable Diner

    VIP

    Hawaii

    6 reviews

    5.0

    6 reviews

    Dined on July 6, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Haven’t been there in sometime because I thought it wasn’t as good as before. But my recent visit changed my mind. Food , service was better than I expected. We have since returned a few times.
    

    BJ's Restaurant & Brewhouse - Chino HillsResponded on July 20, 2024

    Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
    

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