BJ's Restaurant & Brewhouse - Easton Town Center

Review summary

1. K

   Kellie

   Columbus

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   I have never ordered something that I actually liked at any restaurant in this chain.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded 2 days ago

   Kellie, we appreciate your feedback and are sorry to hear about your experiences. Our goal is to provide great meals, and we’re always looking to improve. Your comments will be shared with our team as we strive to enhance our offerings. Thank you for sharing your thoughts!
   

   Is this helpful?

   Report
2. K

   Kevin

   Columbus

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Booked for a Ladies Linch Christmas Party. Everything went well. Waitress was excellent. Good was hot and delicious.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded 2 days ago

   Kevin, we're thrilled to hear that you had such a wonderful experience at the Ladies Lunch Christmas Party! It's great to know our team and food met your expectations. We appreciate your kind words and look forward to welcoming you back for more memorable events!
   

   Is this helpful?

   Report
3. R

   Rose Mary

   Columbus

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent staff. Friendly and efficient. Answered all questions we had. Will definitely return
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on November 19, 2024

   Rose, thank you for the fantastic feedback! We're thrilled to hear that our staff made your experience so positive. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
4. J

   Jamie

   Columbus

   71 reviews

   5.0

   71 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our table was sat on time and our server was very friendly and efficient. We had a seamless experience and had no issues. The food and beer were good. My only complaint are the prices being a bit much for a mid level restaurant. Almost $20 for the tavern cut pizza or $15 for the avocado eggrolls is insane! I would have added an appetizer or maybe considered dessert if the prices were cheaper.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on November 19, 2024

   Thanks for your feedback, Jamie! We're thrilled to hear you enjoyed the service and food. We appreciate your thoughts on pricing and will take them into consideration as we strive to provide the best experience for our guests. Looking forward to serving you again!
   

   Is this helpful?

   Report
5. T

   Tava

   Columbus

   2 reviews

   3.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   It was our first time coming to this restaurant. We were celebrating my daughter’s 18th birthday. The staff seemed to all be upset something idk. Our server forgot our appetizer and we ended up with it with our meals. The food wasn’t cold but wasn’t hot either.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on November 18, 2024

   Thank you for sharing your experience with us. We’re sorry to hear that your visit didn’t meet expectations, especially for such a special occasion. We appreciate your feedback and will address these concerns with our team to ensure a better experience next time.
   

   Is this helpful?

   Report
6. J

   Janet

   Columbus

   2 reviews

   1.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation for 6 adults at 6:30pm. By 7pm, we asked how much longer it would be for our table. They said it would be ready soon. We then found out they gave our table to another family. We let them know we had tickets to a show at 9 pm, so we needed to know if we would be given a table soon. They said yes. More time passed, and we still had no table, so we left and went somewhere else to eat. At 7:45, we received a text that our table would be ready shortly. It would have been over 1 hour and 15 minutes after our reservation that we would finally have been seated. Maybe they should not accept reservations if they do not plan to accommodate them. The hostess and manager were both rude while we waited.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on November 12, 2024

   Thanks for this feedback, Janet. Your experience doesn't reflect what we strive for at BJ's Restaurant & Brewhouse. Could you email us at feedback@bjsrestaurantscom and tell us a bit more about what happened? We'll pass along your concerns to the appropriate managers so that this doesn't happen again. Please include the name your review was posted under and that it is about our Easton Town Center restaurant. We're all ears if you have anything else you'd like to share about your dining experience with us.
   

   Is this helpful?

   Report
7. D

   Dorthea

   Columbus

   3 reviews

   2.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   I rated a two because the manager gave away my table, and I did make a reservation. I was on time. The greeter and another server told me that they are just waiting on the party to leave. Once they left the manager gave the table to another party. The two greeters up front felt so bad. They told me that the party’s reservation was actually at 7 and they were an hour late. I even arrived before they did. My reservation was at 830. The manager gave my table to a 7 o’clock reservation at 845 when he should have canceled their reservation. I discussed this with the manager. All he did was say he was sorry. When we’re were seated, he did not bother to check on us and they also sat us in the back of the restaurant. This was also my son’s birthday. This was a terrible experience. Everyone was great but the manager. He is why I rated a two and I really wish that I asked for his name.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on November 3, 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Easton Town Center restaurant.
   

   Is this helpful?

   Report
8. V

   Victoria

   Columbus

   31 reviews

   4.0

   31 reviews

   Dined on September 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The waitress was very nice and helpful. She helped to make it a very pleasant dinner.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on September 16, 2024

   Thank you for your kind words, Victoria! We're thrilled to hear that our waitress made your dinner enjoyable. Your feedback motivates us to keep providing great service. We hope to see you again soon!
   

   Is this helpful?

   Report
9. W

   William

   Columbus

   3 reviews

   2.0

   3 reviews

   Dined on August 20, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Not a place to rave about. The Chicken Bacon Piadana I ate had only small pieces of meat and very little taste at all. The fries that came with the meal must have been the last of a batch. They were very small and tough. My meal and several others were served on quarter pan baking sheet. This may be trendy but cooled the food quickly.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on August 22, 2024

   Thank you for sharing your feedback with us. We're sorry to hear about your recent experience with the Chicken Bacon Piadana and fries. Your comments have been noted and will be shared with our team for improvement. We appreciate your honesty and hope to have the opportunity to better serve you in the future.
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Columbus

    1 review

    4.0

    1 review

    Dined on July 29, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Megan was very accommodating and attentive! Will come back for a pizookie!
    

    BJ's Restaurant & Brewhouse - Easton Town CenterResponded on August 1, 2024

    Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
    

    Is this helpful?

    Report