BJ's Restaurant & Brewhouse - Concord

Review summary

1. D

   Daniel

   San Francisco

   1 review

   4.0

   1 review

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Booked for Valentine's Day and they said they couldn't find my reservation. They were not super busy at that moment but they did seat me very quickly and were very happy with the service and food. If you plan to reserve, maybe don't do it on one of the busiest days of the year, they may lose your reservation like they lost mine.
   

   BJ's Restaurant & Brewhouse - ConcordResponded on February 16, 2025

   Daniel, thank you for your feedback! We're glad you enjoyed the service and food despite the reservation hiccup. We appreciate your understanding and will work on improving our booking system for busy days. Your experience helps us grow, and we hope to serve you even better next time!
   

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2. R

   Regina

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food is good! Great selection and portion are big! The wings are really good and Jambalaya.
   

   BJ's Restaurant & Brewhouse - ConcordResponded on February 16, 2025

   Thanks for the awesome feedback, Regina! We're thrilled you enjoyed the food, especially the wings and jambalaya. Your satisfaction means a lot to us, and we hope to see you again soon for another tasty experience!
   

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3. j

   jhenie lauder

   VIP

   San Francisco

   101 reviews

   5.0

   101 reviews

   Dined on January 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time dining service was very good friendly and very accommodating in our needs order the Wednesday special burger n fries is fresh ordered appetizers the chicken wings it’s tender Lots of parking space gem in the neighborhood
   

   BJ's Restaurant & Brewhouse - ConcordResponded on January 17, 2025

   Thank you, Jhenie, for your fantastic review! We're thrilled to hear you enjoyed our Wednesday special and found our service friendly and accommodating. It's great to know you felt at home with us. We can’t wait to welcome you back for more delicious meals!
   

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4. OT

   OpenTable Diner

   Orange County

   1 review

   2.0

   1 review

   Dined on December 25, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   It was Christmas Eve, so I tried to be generous with the scores, but it took 2.5 hours for what we anticipated to be a quick meal. Service was slow despite the fact that that we arrived at 5pm and the restaurant was nearly empty. Altogether it was disappointing.The fan above us was very very noisy and COLD ( Xmas eve) the music was weird and I get not everyone want Xmas carols year long but on Xmas eve I would have take a few between regular hip hop songs. We just wanted a chill place to eat and not cook but this wasn’t quite up to par.
   

   BJ's Restaurant & Brewhouse - ConcordResponded on December 27, 2024

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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5. E

   Evelin

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Typically never leave a review but our service was amazing! Went in for drinks & appetizers, I have never had a bad experience at BJs, also love that I can reserve a table online! Makes it quick & easy.
   

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   BJ's Restaurant & Brewhouse - ConcordResponded on December 2, 2024

   Evelin, thank you for your fantastic review! We're thrilled to hear you enjoyed your drinks and appetizers, and that our online reservation makes your experience even better. We appreciate your support and look forward to welcoming you back soon!
   

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6. S

   Sandra

   VIP

   San Francisco

   1 review

   1.0

   1 review

   Dined on November 23, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Waited 30 minutes for our server to ask us if we wanted dessert when we were done eating the main dish. Realized that he was sitting down for 10 of those and in the back for the remaining 20.
   

   BJ's Restaurant & Brewhouse - ConcordResponded on December 8, 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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7. K

   Kristian

   Las Vegas

   3 reviews

   1.0

   3 reviews

   Dined on November 20, 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 4

   Food was terrible. Service was good. Prices were eh
   

   BJ's Restaurant & Brewhouse - ConcordResponded on November 28, 2024

   Sorry to hear you were disappointed with your meal, Kristian. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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8. C

   Courtney

   San Francisco

   1 review

   2.0

   1 review

   Dined on October 22, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Party of 6 and it took over an hour to get our food and then another 45 for pozookies
   

   BJ's Restaurant & Brewhouse - ConcordResponded on October 23, 2024

   Hi, Courtney – we are so sorry to read about your recent experience. We know your time is valuable, and we hope to have another opportunity to serve you and make this right!
   

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9. G

   Gema

   San Francisco

   1 review

   5.0

   1 review

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente waiter service, friendly, patient and cordial. We are coming back
   

   BJ's Restaurant & Brewhouse - ConcordResponded on October 7, 2024

   Thanks for the fantastic feedback, Gema! We're thrilled to hear you enjoyed our waiter service. Our team strives to create a welcoming atmosphere, and we can't wait to welcome you back for another great experience!
   

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10. B

    Bob

    San Francisco

    55 reviews

    3.0

    55 reviews

    Dined on September 7, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    We are frequent diners. We were there to celebrate our daughter in laws birthday. I put the note on the reservation and reminded the server at the beginning of the meal. I think our server was having a bad day. She was not very friendly (as most servers at BJs are). Took the orders. Brought three of the four entrees. Just threw them at us. The fourth entree arrived 5 minutes later. Dessert time had to remind her AGAIN that this was a birthday. She took the order for the free pizookie. Brought it to us with no candle or other recognition of her birthday. Said “sorry no candle “. Threw the desserts at us. We noticed that other tables celebrating birthdays did have a candle in the pizookie. We celebrated ourselves with no help from the restaurant. Service is a major value when dining out. For this experience I’m afraid BJs was a big fail. Food was good though.
    

    BJ's Restaurant & Brewhouse - ConcordResponded on September 8, 2024

    Bob, thank you for sharing your experience. We're glad you enjoyed the food, but we’re sorry to hear about the service issues during your celebration. Your feedback is important, and we’ll address this with our team to ensure a better experience for future special occasions.
    

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