BJ's Restaurant & Brewhouse - Dayton

Review summary

1. C

   Christine

   Cincinnati

   3 reviews

   5.0

   3 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience during lunch. We were seated quickly, service and food were great.
   

   BJ's Restaurant & Brewhouse - DaytonResponded 5 days ago

   Thank you, Christine! We’re thrilled to hear you had a wonderful lunch experience with us. Quick seating and great service are what we aim for. Looking forward to welcoming you back soon!
   

   Is this helpful?

   Report
2. C

   Christopher

   Cincinnati

   33 reviews

   4.0

   33 reviews

   Dined on October 26, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Always enjoy our dinners at BJs Restaurant and this reservation was no didn't.
   

   BJ's Restaurant & Brewhouse - DaytonResponded on October 28, 2024

   Thanks for the great feedback, Christopher! We're glad to hear you enjoy your dinners at BJ's Restaurant. We strive for consistency and appreciate your support. Looking forward to welcoming you back for another delicious experience soon!
   

   Is this helpful?

   Report
3. T

   Tom

   Cincinnati

   8 reviews

   5.0

   8 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Extensive menu options, many are gluten-free or can be prepared that way. My group enjoyed burgers and pizza, which were excellent. Service was perfect!
   

   BJ's Restaurant & Brewhouse - DaytonResponded on October 28, 2024

   Thanks for the fantastic feedback, Tom! We're thrilled to hear you and your group enjoyed the gluten-free options, burgers, and pizza. Our team works hard to provide excellent service, and it’s great to see it recognized. Hope to see you again soon!
   

   Is this helpful?

   Report
4. R

   Rodney

   Cincinnati

   2 reviews

   1.0

   2 reviews

   Dined on October 24, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We never got any service. We were seated for 18 minutes and not one person ever came to our table. Many servers walked by, but I could not get their attention. They acted like we weren't there. They were busy, and I understand that. Waiting isn't a problem, but being ignored is a problem. I saw a table of four seated after us, and they they had drinks and dinner ordered, but we were still ignored. They also got rid of the tri-tip, which was my favorite. I have been going here for many years, but had not been in a while. What a downer to have my favorite thing there removed from the menu. What a waste of time to make a reservation to get ignored and then leave to go eat somewhere else. I won't be back.
   

   BJ's Restaurant & Brewhouse - DaytonResponded on October 26, 2024

   Thank you for sharing your experience Rodney. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

   Report
5. C

   Charlie

   Cincinnati

   1 review

   5.0

   1 review

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food ! Seating was perfect ( we had a party of 12 ) server was great . Highly recommend.
   

   BJ's Restaurant & Brewhouse - DaytonResponded on November 2, 2024

   Thanks for the fantastic review, Charlie! We're thrilled to hear you enjoyed the food and had a great experience with your party. Your recommendation means a lot to us. We can't wait to welcome you back for another gathering!
   

   Is this helpful?

   Report
6. C

   Charles

   Charleston

   16 reviews

   1.0

   16 reviews

   Dined on September 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Good was terrible and noise overwhelming. Couldn’t even hear people across our table.will never go back.
   

   BJ's Restaurant & Brewhouse - DaytonResponded on October 1, 2024

   Hi Charles. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

   Report
7. p

   penny

   Cincinnati

   1 review

   5.0

   1 review

   Dined on September 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was amazing! Definitely made the time there enjoyable! The food was absolutely delicious!
   

   BJ's Restaurant & Brewhouse - DaytonResponded on September 26, 2024

   Penny, we're thrilled to hear you had such a great experience! Our team works hard to provide excellent service and delicious food. Thank you for your kind words; we can’t wait to welcome you back for another enjoyable visit!
   

   Is this helpful?

   Report
8. T

   Tiffany

   Columbus

   1 review

   3.0

   1 review

   Dined on September 21, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   We love BJ’s. It was slower than usual due to homecoming but our server was very good.
   

   BJ's Restaurant & Brewhouse - DaytonResponded on October 7, 2024

   Tiffany, we appreciate your feedback! We're glad to hear you enjoyed your server's service, even amidst the busyness of homecoming. We strive to provide a great experience and will work on improving our speed. Thank you for your understanding and support!
   

   Is this helpful?

   Report
9. C

   Carol

   Cincinnati

   4 reviews

   vip
   3.0

   4 reviews

   Dined on September 15, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our server was very pleasant. However, the kitchen stinks! 4 of us had reservations for 7:00. At no time was the entire restaurant more than 50% filled, more like 25%. Our food took forever to come out-for an idea of how long, we were there for 2 hours and didn't linger after dinner. I ordered roasted asparagus with my meal and there was so much pepper on it that I couldn't eat it. I was nearly finished with my meal before the server suggested we try another order. It came out quickly but it was barely cooked. It shouldn't take this long to have a meal that is subpar and this is the second time in 4 to 6 weeks that this has happened at this same location. Management needs to get a handle on this.
   

   BJ's Restaurant & Brewhouse - DaytonResponded on September 19, 2024

   Carol, I appreciate your feedback and I'm sorry to hear about your experience. We strive for consistency and quality, and it’s clear we fell short during your visit. Your comments will be shared with the team to help us improve. Thank you for bringing this to our attention.
   

   Is this helpful?

   Report
10. M

    Molly

    Cincinnati

    1 review

    3.0

    1 review

    Dined on September 15, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 5

    Made reservations 11 days in advance, and they did not have a table for 6 available, so put us in a booth, which was fine. No one came to our table for over 20 min to even bring water. The prime rib was salty. Chicken Alfredo was dry and bland. Pazookie was delicious, though. The server never checked on us after we got our food. Very slow and unorganized.
    

    BJ's Restaurant & Brewhouse - DaytonResponded on September 17, 2024

    Molly, we appreciate your feedback and are sorry to hear about your experience. It’s great to know you enjoyed the Pizookie, but we strive for better service and food quality. Your comments will help us improve. Thank you for sharing your thoughts with us!
    

    Is this helpful?

    Report