BJ's Restaurant & Brewhouse - Escondido

Review summary

1. M

   Michelle

   San Diego2 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Good ambiance for Sunday afternoon, food was just ok, kind of bland. Service was good.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded 7 days ago

   Thanks for sharing your thoughts, Michelle. We’re glad you enjoyed the ambiance and service, but we’re sorry to hear the food didn’t meet your expectations. We appreciate your feedback and will work to enhance our menu flavors for a better experience next time.
   

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2. OT

   OpenTable Diner

   Las Vegas1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   I made a 7:15 and waited over a hour for a table. I checked in on-Time and and four minutes table I received a text message that my table was ready. I proceeded to back to reservation desk and told me standby and they would call my name. I waited 15 minutes and no one called my name, so I asked the person running the reservations and seating, he me that they were busy so I need to be patience. Then he went on seating walk-in before me. I heard him tell a family of four that it would be 20 minutes and I was already waiting for 25 minutes with a reservation. It happened that he lost track and of my reservation was very rude about it instead of being apologetic about it. Poor customer service and Doesn’t know the first rule, that you don’t argue with the customers.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on March 3, 2025

   We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email feedback@bjsrestaurantscom with the name your review was posted under and that it is about our Escondido restaurant. Please allow us a few days to get back to you. Thank you.
   

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3. g

   guygo VIP

   San Diego5 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good as always! Big variety of dishes, everything is fresh and delicious 🤤. Great service, but can be busy evenings and weekends so it gets loud. Love this place!
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on March 2, 2025

   Thanks for the awesome review! We're thrilled you enjoy our variety and fresh dishes. We appreciate your understanding of the busy times and are glad our service keeps you coming back. Hope to see you again soon for another delicious experience!
   

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4. J

   Jess

   San Diego1 review

   1.0

   Dined on February 28, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our server was interesting to say the least, I didn’t catch her name but she had blonde hair. She gave tables around us Attitude. My whole group of friends work in customer service so we understand it gets tuff sometimes and at first we were quite understanding but then her behavior started to show and that’s when we all weren’t enjoying our experience. When she approached our table, she tossed coasters and threw the straws at the table, she Came to our table to vent to us about another table being rude, when the food came out she stood next to me and said “can I just stand here for a little bit , can y’all just make me look busy because I just can’t” while I was trying to just spend time with my friends and enjoy our food. I understand people have their bad days but this prevents people from coming again.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on March 1, 2025

   Thank you for sharing your experience Jess. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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5. J

   Jacklyn VIP

   San Diego3 reviews

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We LOVE BJ's! All their food is freshly and beautifully prepared and it is absolutely delicious. Plus the service is very helpful, kind and professional. Thank you BJ's!!!
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on February 28, 2025

   Jacklyn, thank you for your fantastic review! We’re thrilled to hear you love our freshly prepared food and enjoy our service. Your kind words motivate us to keep delivering the best experience possible. We look forward to welcoming you back soon!
   

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6. OT

   OpenTable Diner

   San Diego2 reviews

   2.0

   Dined on February 24, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   It was very crowded, Sunday night. We had a reservation for 11 people, still had to wait around 10 minutes when we got there, not horrible. Ordered drinks which came out quickly but once we ordered the food, it was like our waiter disappeared. Asked for condiments and he must have forgot. Two people waited so long for their food that by the time it came, everyone else was finished. One person’s burger came back bloody when she asked for it well done, sent it back, and again waiting so long that by the time it came we were all done eating except for her. No one was around to try and order another drink. At one point the manager came over and asked if we needed anything and when we said yes, instead of helping us he said let me go find your server. Who didn’t come back so we weren’t able to order another round of drinks, whatever else we needed. We had let the waiter know at the beginning we would be splitting the check. When the check came, he asked us to look it over and it was wrong. I understand larger parties can get complicated but it took longer than it should have to get it corrected. We asked for boxes for our food, they never came. I feel like I was more generous with this review than I should have been, I love BJ’s but this isn’t the first time I’ve had a less than good experience at this location. Bummer.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded 1 day ago

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Escondido restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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7. c

   cheryl VIP

   San Diego42 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We ordered the jambalaya and salmon with the cherry  chipotle glaze and both were delicious. The salmon was cooked perfectly. The Cali creamin was ice cold. The service was top notch. Great job BJ’s we will be back
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on February 17, 2025

   Cheryl, we’re thrilled to hear you enjoyed the jambalaya and salmon! It’s fantastic that the service and Cali Creamin hit the mark too. We can’t wait to welcome you back for more delicious meals!
   

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8. A

   Alan

   San Diego1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I reserved a table for Valentine’s Day and I was ended up being told I still had to wait 2 1/2 hours to be seated when checking in. They claimed that the website overbooked, but I still don’t understand why they couldn’t have given us a call beforehand. There’s no point in making a reservation if we still have to wait the walk-in time. It definitely ruins the plan since we would then have to go find another restaurant to dine at during the peak hours of valentines. Overall, it is just a lack of good customer service.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on February 16, 2025

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurant s.com and provide the name your review was posted under and that it is about our Escondido restaurant. Allow us a few days to get back to you. Thank you.
   

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9. K

   Kateryna

   San Diego1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our experience was terrible , we came on time for our reservation and they told us to wait two hours to be seated!!!
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on February 16, 2025

   We are sorry to read your recent experience with us was not up to par, Kateryna. We will work with our team to make sure this does not happen again.
   

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10. J

    Juliana

    San Diego4 reviews

    2.0

    Dined on February 15, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    Our waiter Kevin was delightful. No complaints there. The food service was ridiculously slow. The table reservations were doubled booked and we waited 40 minutes. They brought the appetizers after the dinner was served, never brought the extra plates and did not provide any sour cream with the potatoes. Even when we asked for the missing items. The service was so incredibly slow that they brought it out after we already dealt with it. Ridiculous. The food was a bit cold but tasty and thank God for Kevin. If it wasn't for him, we'd probably still be waiting for our Poozuki!! He finally got so frustrated that he just went in and made it himself. Bless his heart. It was a tough night! Valentine's on a Friday night.
    

    BJ's Restaurant & Brewhouse - EscondidoResponded on February 17, 2025

    Juliana, thank you for your feedback. We’re glad to hear Kevin made your experience better, but we sincerely apologize for the service delays and mix-ups. Your concerns are important to us, and we’re addressing these issues to ensure a smoother experience in the future. We appreciate your understanding.
    

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