BJ's Restaurant & Brewhouse - Virginia Gateway

Review summary

1. S

   Stephen VIP

   Charlotte5 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made reservations and arrived on time. We were sat immediately and our server, Evan came right over. We ordered our drinks then our meal. Service was quick and correct. Food was delicious. All in all a great experience.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on March 1, 2025

   Stephen, we’re thrilled to hear about your great experience! It’s fantastic that Evan provided prompt service and you enjoyed your meals. Thank you for sharing your positive feedback; we look forward to welcoming you back soon!
   

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2. C

   Christina VIP

   Washington DC16 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service was good. This is our to go place. I like you can make open table reservations.
   

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   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on February 17, 2025

   Thanks for your feedback, Christina! We're thrilled to hear you enjoy our service and find value in the OpenTable reservations. Your support means a lot to us, and we look forward to welcoming you back soon!
   

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3. R

   Ronda VIP

   Washington DC51 reviews

   4.0

   Dined on January 31, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Our server, Ezra was wonderful. Two out of three meals were excellent but the Fish and Chips were disappointing. We’d definitely go back and just make slightly different choices.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on February 3, 2025

   Thanks for the feedback, Ronda! We’re glad you enjoyed Ezra’s service and two of your meals. We appreciate your honesty about the Fish and Chips and will share your comments with the kitchen. We look forward to welcoming you back for an even better experience!
   

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4. B

   Bryan

   Washington DC23 reviews

   5.0

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Regular customer here. We made a reservation for a Saturday evening and glad we did. We got an excellent large curved booth for the 5 of us and it was decent room. I usually get the Tatonka imperial stout and as always it was delicious. Apps were the large pretzel and boneless wings…. Excellent. I got a medium deep dish pizza and it was fantastic…. The others were pleased all around with their dishes. Our waiter was perfection. It was busy as expected but not too noisy. My only tiny complaint was that they had the heat jacked up a little too high. But that’s all. Looking forward to our next visit.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on January 28, 2025

   Bryan, thank you for your fantastic review! We’re thrilled to hear you enjoyed the booth, your meal, and the service. We appreciate your feedback on the temperature and will keep it in mind. Looking forward to welcoming you back for another great experience!
   

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5. M

   Michael VIP

   Richmond50 reviews

   5.0

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wonderful Saturday night dinner!! My ribeye was done PERFECTLY and my wife's soup (clam chowder) and salad were all she wanted them tp be. Always can depend on BJs for a great meal and service, even n a busy Saturday night, but making Open Table reservations usually means no wait time!
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on January 21, 2025

   Michael, we’re thrilled to hear you had a fantastic Saturday night dinner with us! It’s great that you enjoyed the ribeye and your wife loved her soup and salad. We appreciate your support and look forward to serving you again soon!
   

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6. R

   Randolph

   Washington DC1 review

   1.0

   Dined on December 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Had reservations at 6:30 and didn’t get seated until 40 minutes later. Server seemed overwhelmed and took awhile to get our drinks and food… when we finally received our food our ahi tuna salad was swimming in dressing. The server responded with “what do you want me to do with it”
   

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   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on December 29, 2024

   Thank you for sharing your experience Randolph. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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7. H

   Hanna

   Washington DC1 review

   4.0

   Dined on December 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wonderful night! We celebrated my birthday on a Monday night, and even though the place was packed, they seated us right away and the food was delicious! The wait staff worked together so well and made my birthday very special. This was our first time at a BJs, so the first impression was stellar.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on December 26, 2024

   Hanna, we're thrilled to hear you had a wonderful birthday celebration with us! It's great to know our team made your first visit special. Thank you for sharing your experience, and we hope to see you again soon for more delicious food and memorable moments!
   

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8. J

   Joan

   Washington DC1 review

   3.0

   Dined on December 22, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   We had a reservation for seven and we did not get seated till 720. The food was very good. The service was not good at all. The server was very slow and non-attentive to the table.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on December 23, 2024

   Thank you for sharing your experience Joan. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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9. A

   Andrea

   Washington DC12 reviews

   5.0

   Dined on December 13, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was wonderful. My granddaughter’s Mac n cheese could have been hotter as well as my soup but truly we love coming here. It’s always very festive on Friday nights. My husband loves the beet selection.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on December 14, 2024

   Andrea, thank you for your fantastic review! We're thrilled to hear you enjoy the festive atmosphere and that your husband loves the beet selection. We appreciate your feedback on the temperature of the dishes and will ensure our team is aware. Looking forward to welcoming you back soon!
   

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10. D

    Diana

    Richmond4 reviews

    2.0

    Dined on December 8, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2

    Our waitress/management failed to tell us a very large group was coming in to the same section where we were seated. We had just ordered a dessert and asked her to bring our checks when it came out; then she got busy with the "new group". Our dessert was not delivered for over 30 minutes even after one member of our group went looking for a manager. She did eventually find our waitress again and explained our discontent. We were informed "we stayed too long" but she would get our checks. Our dessert got delivered by another staff person but not our checks. We could hardly talk to each other but decided since we had a menu we would figure out our totals and just leave it on the table. We informed the hostess as we left that we had done that and walked out. It will be a long time before I take my group back there. Too many other choices to dine.
    

    BJ's Restaurant & Brewhouse - Virginia GatewayResponded on December 10, 2024

    Diana, we sincerely apologize for your experience. It’s disappointing to hear about the service issues you faced. Your feedback is valuable, and we’re committed to improving our communication and service. Thank you for sharing your thoughts, and we hope to regain your trust in the future.
    

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