BJ's Restaurant & Brewhouse - Greenwood

Review summary

1. E

   Emily

   Indiana

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 3

   Unfortunately we had a horrible experience at Bjs on Christmas Eve. This was not the fault of our server. The kitchen messed up two dinner entrees badly. We waited for our food forever! Ugh!
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded 3 days ago

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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2. W

   Wes

   Chicago

   5 reviews

   2.0

   5 reviews

   Dined on December 14, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   It took almost 15 minutes for a server to acknowledge us. We were the during a cold evening and the AC was on. We asked repeatedly to at least turn it off but nothing was done until we were getting up to leave.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on December 19, 2024

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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3. M

   Marlene

   Indiana

   6 reviews

   5.0

   6 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time, our server was very friendly and atttentive.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on December 7, 2024

   Thank you, Marlene! We're thrilled to hear you had a great experience with our friendly and attentive server. Your feedback means a lot to us and motivates our team to keep delivering excellent service. We look forward to seeing you again soon!
   

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4. C

   Christopher

   Indiana

   15 reviews

   2.0

   15 reviews

   Dined on December 6, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Upon entering this restaurant it seems very nice and upscale. The greeters and waiters were very friendly and attended to every request. BUT the food took over an hour to get and once it arrived it luke warm at best and not very flavorful. For the price paid, one would expect better food.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on December 8, 2024

   Sorry to hear you were disappointed with your meal, Christopher. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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5. M

   Michael

   VIP

   Indiana

   14 reviews

   5.0

   14 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience with a larger group. Our food overall was great and our server Jordan did very well. She was taking care of several parties in our area and still maintaining our needs.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on December 2, 2024

   Thanks for the fantastic feedback, Michael! We’re thrilled to hear you and your group had a great experience. Jordan is indeed a star, and we’ll be sure to share your compliments with her. Looking forward to welcoming you back soon!
   

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6. J

   James

   Indiana

   1 review

   2.0

   1 review

   Dined on November 27, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Service inattentive, disjoined and slow. Food was cold.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on December 8, 2024

   Thank you for sharing your experience James. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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7. S

   Shannon

   Indiana

   3 reviews

   2.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   I’ve been to BJs numerous times and have had good experiences. I made a reservation 2 weeks prior for 16 people. I called and increased the number to 18. I specifically asked if they could accommodate a party that large as I had called 2 other places that were not able to. The manager I spoke with told me they could accommodate up to 20 without a contract. I asked if we would have a room and was told no but we would have an area to ourselves. The night of the dinner a few others came that I was not expecting. We were still under 20 people. The hostess was very annoyed. We were crammed in 2 tables that were very close to other tables and were not able to utilize one of the empty booths. (That remained empty the entire time) The general manager said they were grossly understaffed and he would be waiting on our table. He was very friendly and was working hit butt off. We were seated for 20 minutes before our drink order was taken. It took another 30 minutes to get some of the drinks and 3 others didn’t arrive until we asked about them. 3 of the drinks were incorrect. We placed our food order and there was a significant wait before the food started coming out. My son’s prime rib was about 30% fat and overcooked. 3 meals didn’t arrive until we asked about them. Our reservation was for 6:30. We paid our bill at 9:16. I understand we had a large party. We expected it would take a little longer than normal due to it being such a large party and a Saturday night however this was excessive. I wish they would have just told us they couldn’t accommodate us so we could have found something where we could celebrate my son’s engagement comfortably and actually interact with each other.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on November 18, 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Greenwood restaurant.
   

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8. E

   Elizabeth

   VIP

   Indiana

   4 reviews

   5.0

   4 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was incredible! He even turned on that OSU game on for me! We had more people than we thought and he was ok to help us move to a bigger table. We had 10 people and had a great time because of him!!
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on November 18, 2024

   Thank you, Elizabeth! We’re thrilled to hear you had such a fantastic experience with our waiter. It’s great to know he helped make your gathering enjoyable. We appreciate your support and hope to see you and your friends again soon!
   

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9. K

   Kate

   Chicago

   15 reviews

   5.0

   15 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Asparagus was over salted, but was replaced very quickly. Otherwise, it was great
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on November 12, 2024

   Thanks for your feedback, Kate! We’re glad to hear we resolved the issue quickly and that you enjoyed the rest of your experience. Your input helps us improve, and we hope to see you again soon!
   

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10. M

    Marc

    VIP

    Indiana

    6 reviews

    2.0

    6 reviews

    Dined on November 2, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 4

    Arrived and seated at 7:30. After ordering it took 45 minutes to receive our order which consisted of two pasta dishes from the kids menu and one salmon entree. The restaurant was not overly busy even for a Saturday night. Food quality was mediocre at best. There are much better options out there.
    

    BJ's Restaurant & Brewhouse - GreenwoodResponded on November 4, 2024

    Hi Marc. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
    

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