BJ's Restaurant & Brewhouse - Henderson

Review summary

1. R

   Robyn

   VIP

   Las Vegas

   45 reviews

   3.0

   45 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Have always enjoyed Wednesday nights at BJs when their hamburgers are on special, but this past visit was not up to their usual standards. The burgers were delicious as usual, but I had requested my guacamole and bacon burger to hold the cheese and bacon on the side and my request was not honored. Another guest had requested her fries to be crispy and they were neither crispy nor hot, more lukewarm warm as if they’d been under holding lights for a while. Another guest’s sweet potato fries were extra crispy, almost burnt, much to her surprise. We opted not to say anything as we had waited a while for our order and didn’t feel like another long wait. Saw our waiter when he came by and dropped the check. Did ask if we wanted dessert which was a bit of a surprise as we had indicated on the reservation that it was a birthday, which was totally ignored. We decided not to press the issue and instead paid the check and left. Let’s say it was an off night for BJs kitchen and wait staff and give them a few weeks to get it straightened out.
   

   BJ's Restaurant & Brewhouse - HendersonResponded 4 days ago

   Thank you for sharing your experience Robyn. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

   Report
2. s

   steve

   Las Vegas

   4 reviews

   5.0

   4 reviews

   Dined on December 16, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   part of food came out only warm and 4 of us had the same Italian Chicken Parm and side of paste only wamm
   

   BJ's Restaurant & Brewhouse - HendersonResponded 5 days ago

   Thanks for your feedback, Steve! We're glad you enjoyed your meal overall but sorry to hear about the temperature issue. We'll definitely share this with our kitchen team to ensure a consistently great experience. We appreciate your support and hope to see you again soon!
   

   Is this helpful?

   Report
3. T

   Tyler

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time! Server was attentive and greeted us quickly! Food was excellent and we didn’t feel rushed
   

   BJ's Restaurant & Brewhouse - HendersonResponded on December 10, 2024

   Tyler, thanks for the fantastic review! We're thrilled to hear you had a great experience with our attentive service and delicious food. Creating a relaxed atmosphere is important to us, and we're glad you felt right at home. Looking forward to welcoming you back soon!
   

   Is this helpful?

   Report
4. K

   Kevin

   VIP

   Las Vegas

   88 reviews

   3.0

   88 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   This was an unusual dining experience. The server was excellent; however, the delivery of food was slow. The appetizers (chicken wings and mozzarella sticks were luke warm), and the steakhouse salad was not delivered the way I ordered. The steak came out medium rare when I ordered the meat, medium well. It took over a half hour to deliver the Pizookies. However, they recovered very well by addtressing these issues appropriately and comped a few of the items on our check. Thank you!
   

   BJ's Restaurant & Brewhouse - HendersonResponded on November 12, 2024

   Thank you for your feedback, Kevin. We’re glad to hear our team addressed the issues and appreciate your understanding. We strive for excellent service and will work on improving our food delivery times and accuracy. Your experience is important to us, and we hope to welcome you back soon!
   

   Is this helpful?

   Report
5. T

   Thomas

   San Francisco

   11 reviews

   5.0

   11 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The menu has just about anything you’d want, making it difficult to choose sometimes! Everything I’ve had their makes me want to come back soon. We topped off delicious meals with the trio pazooki! Way to end the evening!
   

   BJ's Restaurant & Brewhouse - HendersonResponded on November 4, 2024

   Thomas, we're thrilled to hear you enjoyed our diverse menu and the trio pizookie! It's great to know our offerings leave you wanting more. We can’t wait to welcome you back for another delicious experience!
   

   Is this helpful?

   Report
6. K

   Kath

   Washington DC

   1 review

   5.0

   1 review

   Dined on October 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was excellent. Enjoyed the smothered steak special. Salads fresh, food hot/warm. Server was attentive and helpful!
   

   BJ's Restaurant & Brewhouse - HendersonResponded on October 30, 2024

   Thanks for the fantastic review! We're thrilled to hear you enjoyed the smothered steak special and found our salads fresh. Our team takes pride in delivering great food and service, and it's wonderful to know we hit the mark for you!
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   Las Vegas

   3 reviews

   2.0

   3 reviews

   Dined on October 20, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Husband's French dip was served with Swiss instead of the provolone cheese he'd requested, on not melted at all, and they forgot to bring pickles, horseradish, and the coleslaw. The coleslaw was kind of bland. My personal sized pizza was served without the diced tomato that I ordered, and it was devoid of sauce. The texture seemed....off. The previous time I had one of their pizzas (several years ago) it was so good!! Also, they have Pepsi instead of Coke. All in all, a somewhat disappointing experience.
   

   BJ's Restaurant & Brewhouse - HendersonResponded on October 21, 2024

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

   Report
8. G

   Garry

   Las Vegas

   18 reviews

   5.0

   18 reviews

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Super. Customer Service great. Food very good. Restaurant was packed.
   

   BJ's Restaurant & Brewhouse - HendersonResponded on October 21, 2024

   Thanks for the fantastic feedback, Garry! We're thrilled to hear you enjoyed our food and service, even during busy times. Your support means a lot to us, and we can’t wait to welcome you back for another great experience!
   

   Is this helpful?

   Report
9. s

   savina

   Las Vegas

   1 review

   1.0

   1 review

   Dined on October 16, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   server was rude and checked on us once and hosts were also very rude
   

   BJ's Restaurant & Brewhouse - HendersonResponded on October 24, 2024

   We are sorry to read your recent experience with us was not up to par, Savina. We will work with our team to make sure this does not happen again.
   

   Is this helpful?

   Report
10. J

    James

    Las Vegas

    24 reviews

    3.0

    24 reviews

    Dined on September 28, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 2

    Too noisy. Felt rushed. Steak was tough. Other members of my party said their food was good.Pizookie was excellent. Just too busy for me. This is obviously a popular restaurant, but I won't come back until today's experience is forgotten. I felt crowded in the whole time. But I did enjoy the conversation at the next table.
    

    BJ's Restaurant & Brewhouse - HendersonResponded on October 1, 2024

    Sorry to hear you were disappointed with your meal, James. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
    

    Is this helpful?

    Report