BJ's Restaurant & Brewhouse - Hulen Mall

BJ's Restaurant & Brewhouse - Hulen Mall reviews from people who’ve dined at this restaurant. Based on recent rating.

1. OT

   OpenTable Diner

   Chicago2 reviews

   4.0

   Dined on May 24, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 3

   The staff was great. The food was okay. My soup was served and it was lukewarm at best. The floors were really dirty. There were flies throughout. Well one decided to fly into my soup.
   

   BJ's Restaurant & Brewhouse - Hulen MallResponded on May 25, 2024

   Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
   

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2. OT

   OpenTable Diner

   Dallas1 review

   1.0

   Dined on May 12, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Our waitress was fantastic, however the person running the food was incredibly rude. He talked over us and interrupted us several times. Our food all came out at different times. They forgot the kids orders and those came out 5-10 minutes after everyone else’s food had been served. Some of the food had been sitting out prior to being brought and was soggy/cold. We used the QR code on the receipt to pay, and the manager insisted on seeing our receipt insinuating we had not paid prior to leaving. This whole experience was quite awful on Mother’s Day no less. I will not be going back.
   

   BJ's Restaurant & Brewhouse - Hulen MallResponded on May 14, 2024

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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3. CW

   ChristinW

   Dallas6 reviews

   5.0

   Dined on April 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Miranda did a great job serving our large birthday party. Kept our drinks full and was very friendly.
   

   BJ's Restaurant & Brewhouse - Hulen MallResponded on April 8, 2024

   Hi Christin. Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
   

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4. MS

   MarisolS

   Dallas2 reviews

   1.0

   Dined on February 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Went we got there our waitress kept walking away as we were trying to ask her questions about the menu. We felt very rushed to order. We ordered our steak “medium” and it was cooked “well done”, like very “well done”. My fiancé could not even eat it because it was also very very salty. I mean you specialize in making steaks , how could mess this up?! We didn’t see our waitress after we got our meal until we asked for the check. They brought her the wrong drink. I would never go back there ever again. My fiancé used to be a waitress and she knows how hard it can be. We still left her a decent tip.
   

   BJ's Restaurant & Brewhouse - Hulen MallResponded on February 20, 2024

   "Sorry to hear you were disappointed with your meal, Marisol. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away"
   

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5. R

   Rick

   Houston4 reviews

   4.0

   Dined on November 11, 2023

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Shelly the waitress was superb. Excellent. The filet mignons, two of them, were tough. Not what filet mignon should be. The salmon was over cooked.
   

   BJ's Restaurant & Brewhouse - Hulen MallResponded on November 13, 2023

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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6. LW

   LisaW

   Dallas1 review

   5.0

   Dined on October 1, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing! Service was impeccable! Even my picky eater, 9 yr. old son was satisfied. Definitely going back!
   

   BJ's Restaurant & Brewhouse - Hulen MallResponded on October 5, 2023

   Lisa, thank you so much for the great feedback! We strive to make this restaurant a place that everyone can enjoy. See you again soon!
   

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7. l

   lorebass

   Dallas1 review

   2.0

   Dined on July 2, 2023

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   No fue una buena experiencia... Los cubiertos no se veían limpios.. el mesero olvidó traer nuestra entrada... Solo llegaron los platos principales.. el arroz de mi plato estaba sobre cocido y las verduras frías y desabridas..
   

   BJ's Restaurant & Brewhouse - Hulen MallResponded on July 3, 2023

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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8. MI

   MenagereI

   Dallas1 review

   5.0

   Dined on June 2, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waitress, Haley, was phenomenal and very considerate of my 4 year old needs.
   

   BJ's Restaurant & Brewhouse - Hulen MallResponded on June 4, 2023

   Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
   

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9. FW

   FortWorthDiner

   Dallas34 reviews

   5.0

   Dined on December 2, 2020

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The type and location of my table was exactly what I specified in the reservation. The service was exceptional. The food was outstanding. I’ve never been disappointed at this restaurant.
   

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10. OT

    OpenTable Diner

    Dallas10 reviews

    1.0

    Dined on November 12, 2020

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 5

    The waiter never put in our drink order. We reminded him after 20 minutes. He still never brought the drink back. My husband ordered the part chicken w broccoli and salad no potatoes. It came out w potatoes and no broccoli... service was just bad!
    

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