BJ's Restaurant & Brewhouse - Huntington Beach - Beach Blvd

Review summary

1. T

   Tia

   VIP

   Orange County

   5 reviews

   3.0

   5 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   The calamari came out and was one large clump. Our waitress exchanged it for a nacho but was very rude about it. They did not come clean our dirty plates until we asked and did not bring us a refill unless we asked. Other food was good.
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded 6 days ago

   Hi Tia. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

   Report
2. B

   Bill

   VIP

   Palm Springs

   46 reviews

   5.0

   46 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fast seating. Friendly greeting by the host. Wonderful attentive service. Very good lunch special including entree and dessert. Perfect for a lunchtime business meeting. Outstanding!
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on December 14, 2024

   Bill, we’re thrilled to hear you had such a great experience! It’s fantastic that our team made your lunch meeting enjoyable. We appreciate your feedback and look forward to welcoming you back for more delicious meals!
   

   Is this helpful?

   Report
3. A

   Amanda

   Orange County

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Terrible service. They forgot my appetizer and my pazookie came out cold!!!
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded 4 days ago

   Thank you for sharing your experience Amanda. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

   Report
4. K

   Kathleen

   VIP

   Orange County

   96 reviews

   3.0

   96 reviews

   Dined on October 29, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   First the good - The large, deep-dish, cheese pizza w/onions (extra sauce, extra cheese) was DELICIOUS! Our Servers (Not sure of the name, Karley?- it was a guy w/dark hair; also, a female w/glasses that covered for him while he was on break) were BOTH, EXCEPTIONAL!!! We arrived about 7PM and it was still busy because the World Series was just wrapping up. The NOT SO GOOD part is that it has been over 6 months since we last visited this HB location and the time that it takes a pizza (30 MINUTES!!!) to arrive at our table is STILL NOT acceptable. Don't know what the holdup is as this is supposed to be their FLAGSHIP store since it is walking distance to their Corporate offices. Had the Server check status, TWICE and the mgr walked by and asked how things were and I asked him to ALSO check on our pizza. Thus, would ONLY reco going to this place IF you have a LOT of time to wait! I was seated where I could see the Servers coming out of the kitchen and almost NO FOOD was delivered during that 30 min block! This is sad because we would like to enjoy their food again, but it appears that something is off at this location, specifically, as we don't encounter this issue at their other locations (Carlsbad, etc.). NOTE TO CORPORATE: PLEASE get some NEW baking equipment and re-look at your Ops there. It should NEVER take almost 30 min to get a SIMPLE pizza!
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on October 30, 2024

   Kathleen, thank you for your detailed feedback! We're thrilled you enjoyed the pizza and exceptional service. However, we apologize for the wait time and understand your frustration. We'll certainly address these concerns with our team to improve your experience on your next visit. We appreciate your support!
   

   Is this helpful?

   Report
5. A

   Alicia

   Orange County

   2 reviews

   2.0

   2 reviews

   Dined on October 21, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   It took a really long time to get the food out and some of our group had a wait until others were 1/2 way through their meal. Some of the food came out cold. They were not great on timing.
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on October 22, 2024

   Hi Alicia. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

   Report
6. C

   Chris

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined on October 14, 2024

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 3

   We had a 5:30 reservation. We waited a bit for the table to be ready, which was fine. What was NOT fine was that after we ordered, it took over an hour for our food to be served. In my 54 years of dining out, this was the longest I have ever waited for a meal. The waitstaff & manager were sympathetic & adjusted the bill accordingly, but I consider this an epic fail. The food was delicious but I don’t think we’ll be going back to this location.
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on October 15, 2024

   Hi Chris, we sincerely apologize for the long wait you experienced. While we’re glad you enjoyed the food, we understand your frustration. We’re addressing this issue to ensure it doesn’t happen again. Thank you for your feedback; it helps us improve. We hope you’ll consider giving us another chance.
   

   Is this helpful?

   Report
7. T

   Tammy

   Orange County

   6 reviews

   4.0

   6 reviews

   Dined on September 28, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Waiter was great, but too busy. One of the plates came out with really rare meat and by the time it was corrected everyone else was just about done eating. He was as attentive as he could be, but we were out on the patio and he was handling 3 tables and 2 large parties. There should’ve been someone to assist. We almost didn’t make our event on time and we gave ourselves 2 hours with the reservation.
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on September 29, 2024

   Thank you for your feedback, Tammy! We're glad to hear you enjoyed the service from your waiter. We appreciate your patience and will work on staffing to ensure smoother experiences, especially during busy times. Your input helps us improve, and we hope to serve you better next time!
   

   Is this helpful?

   Report
8. D

   Deborah

   Los Angeles

   1 review

   3.0

   1 review

   Dined on August 18, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   I ate at the same BJ's about a month ago and the atmosphere was pleasant. This time, the music was so loud that we had to almost shout across the table. The tri tip was a little dry. The asparagus was over salted, like last time. Maybe the chef could leave off the salt and let the customer add it as needed. Our waiter was very nice; however, there was a large table across from us that he had to serve as well, so we had to ask him two times on three different requests. I think he was a little overwhelmed.
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on August 22, 2024

   Hi Deborah, thank you for sharing your feedback on your recent visit to our restaurant. We're sorry to hear about the issues you experienced with the music volume, food quality, and service. We appreciate your comments and will address these concerns with our team to improve the overall dining experience.
   

   Is this helpful?

   Report
9. A

   Alexa

   San Diego

   1 review

   2.0

   1 review

   Dined on August 10, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Service was very slow. Our waters were never refilled. We barely saw our server.
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on August 12, 2024

   We appreciate the feedback. Thank you for letting us know that our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   Is this helpful?

   Report
10. SS

    SSturm

    Orange County

    24 reviews

    2.0

    24 reviews

    Dined on July 11, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    Service was very poor. It took over 45 minutes to get our Main dishes.
    

    BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on July 12, 2024

    We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
    

    Is this helpful?

    Report