BJ's Restaurant & Brewhouse - Jacksonville

Review summary

1. W

   William VIP

   Jacksonville10 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a lunch, I enjoyed my go-to Sirloin, mashed potatoes, roasted vegetables, brownie P., a Jeremiah Red, my full meal of the day. Kaley, the great bartender as she is, reminded me of my rewards I could use, but I saved them until next time. I realized I received OpenTable rewards having a great lunch here as well. What a lunch! See you next week!
   

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2. J

   Joe VIP

   Coastal Georgia159 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service was very good and professional sirloin steak wa tough and fatt
   

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3. s

   sheree VIP

   Orlando23 reviews

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the $13 special menu for dinner. The food was excellent and our server, Freeman, was very friendly, attentive and knowledgeable. We will come again!
   

   BJ's Restaurant & Brewhouse - JacksonvilleResponded 6 days ago

   Thanks for the fantastic review, Sheree! We're thrilled you enjoyed our $13 special menu and had a great experience with Freeman. We look forward to welcoming you back for another delicious dinner soon!
   

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4. M

   Mike VIP

   Jacksonville39 reviews

   2.0

   Dined on March 7, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   We really had high hopes for this place, but it just didn’t work out. The service was slow, food was average, and 2 beers I tried to order were not available. So much for the large beer selection. The Pozookies were ok but took forever to come out. Impossible to get out of the parking lot with the Costco crowd on a Friday night. Go somewhere else.
   

   BJ's Restaurant & Brewhouse - JacksonvilleResponded 6 days ago

   Thank you for sharing your experience Mike. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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5. W

   William VIP

   Jacksonville10 reviews

   5.0

   Dined on March 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Luckily, Kaley was tending the bar, so I knew it would be another good day dining. She recommended one of the steak specials, and I chose the mashed potatoes with roasted vegetables, perfect choice, and my go-to meal in the future. Thank you again for your fantastic service and recommendations. See you again next week!
   

   BJ's Restaurant & Brewhouse - JacksonvilleResponded 5 days ago

   William, we’re thrilled to hear about your great experience with Kaley! It’s wonderful that you enjoyed the steak special and found your go-to meal. We can’t wait to welcome you back next week for more fantastic service and delicious food!
   

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6. W

   William VIP

   Jacksonville10 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kaley, bar area, was so sweet and informing, as she mentioned the $13 value meal, 5-6 selections. I chose pizza & salad, dessert brownie & cream. It was only $5 more for a 16oz Red to wash it down. It's very tasty and I will order again, but something new next week.
   

   BJ's Restaurant & Brewhouse - JacksonvilleResponded on February 28, 2025

   William, we’re thrilled to hear you enjoyed your experience and loved the value meal! Kaley will be delighted to know she made a positive impression. We can't wait to see what you choose next week—there are so many delicious options! Thanks for sharing your feedback!
   

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7. W

   William VIP

   Jacksonville10 reviews

   5.0

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I enjoyed the sirloin for lunch along with a flight of stouts, a good choice. Thanks to Kaley the bartender, with her bubbly personality, made lunch exceptional.
   

   BJ's Restaurant & Brewhouse - JacksonvilleResponded on February 21, 2025

   William, we're thrilled to hear you enjoyed the sirloin and stouts! Kaley truly brings a special energy to our team. Thanks for sharing your experience; we can’t wait to serve you again soon!
   

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8. P

   Patricia VIP

   Jacksonville65 reviews

   5.0

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We love half price pizza Mondays! Great value and always great service.
   

   BJ's Restaurant & Brewhouse - JacksonvilleResponded on February 19, 2025

   Patricia, we’re thrilled to hear you love our Half Price Pizza Mondays! It’s great to know you’re enjoying both the value and the service. We appreciate your support and look forward to serving you again soon!
   

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9. t

   terri

   Jacksonville1 review

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   I asked for cheese for my sliders and never received it. Another guest asked for brussels sprouts with their meal never received it. Otherwise everything was fine.
   

   BJ's Restaurant & Brewhouse - JacksonvilleResponded on February 17, 2025

   Hi Terri, thanks for your feedback. We're glad to hear everything else was fine, but we apologize for the mix-up with your orders. We’re working to improve our service and appreciate you bringing this to our attention. Your experience is important to us!
   

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10. M

    Madelynn

    Tampa3 reviews

    4.0

    Dined on February 14, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our waiter was Tyler. Very respectful, nice young man! He did an excellent job in anticipating our needs. This was just phenomenal. He was on time with our drinks, appetizer and meal, just outstanding service. Ask for him. The only thing that I think did not go well is that when we first entered, we had to wait at the front too long, even though there was no one in line and we had a reservation. Later, as we were being seated the other person seating us apologized and stated they were in a team meeting. My only thing is that you have one person, the front hostess hang around up front to seat people and take turns with the front house hostesses in attending these meetings. Meetings are great and shows they care about service because the food and server service was excellent! We waited for a few minutes, but that would not deter me from going there again.
    

    BJ's Restaurant & Brewhouse - JacksonvilleResponded on February 16, 2025

    Madelynn, thank you for your thoughtful review! We're thrilled to hear about Tyler's outstanding service. We appreciate your feedback regarding the wait at the front and will address it to improve our guest experience. Looking forward to welcoming you back soon!
    

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