BJ's Restaurant & Brewhouse - Lexington

Review summary

1. A

   Allison

   Louisville

   3 reviews

   3.0

   3 reviews

   Dined on January 18, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our server Tammy was fantastic and the food was good. Once at our table, everything was fine. However, they don't seem to understand the concept of a reservation. We had a party of 10 on a Saturday evening so we made a reservation at 6 pm. We arrived shortly before 6 pm and were told that it might be an hour wait for our table. Given we were a party of 10 and it was Saturday evening, we didn't have a lot of options if we wanted to eat dinner out and we were celebrating two birthdays that evening. The hostess seemed very perturbed with my questions about the reservation and did not seem to understand the concept of a reservation because she said there were other people with reservations and walk-ins. After 15-20 minutes, we went to check where we are on the list and when the hostess showed us, we saw there were people with 6:15 pm and 6:30 pm reservations ahead of us. The hostess said "they checked in before you". We made a reservation so we didn't have to get there early and wait. We ended up being seated at 6:35 (after people with later reservations). In the words of Jerry Seinfeld "you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them." The purpose of a reservation is for the table to be ready at the specified time. If you can't make that work, then don't take reservations.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded 2 days ago

   Thank you for sharing your experience Allison. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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2. G

   Gerry

   Columbus

   3 reviews

   2.0

   3 reviews

   Dined on January 18, 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overbooked during a UK game. Waited 45 minutes for a reserved table. They blamed it on Open Table overbooking.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded 3 days ago

   Gerry, we apologize for the inconvenience during your visit. We strive to provide a smooth experience, and it’s frustrating when things don’t go as planned. Your feedback helps us improve, and we appreciate you sharing your experience with us. We hope to serve you better next time.
   

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3. L

   Lynne

   VIP

   Louisville

   27 reviews

   5.0

   27 reviews

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We hadn’t dined here in awhile, but we’ll definitely return again soon. The service was excellent! Natisha was friendly, attentive and made us feel like we were valued guests. We both had entree salads that were fresh, tasty and plentiful. Perfect place for a fun Friday night date!
   

   BJ's Restaurant & Brewhouse - LexingtonResponded 6 days ago

   Lynne, we’re thrilled to hear you enjoyed your visit! It’s fantastic that Natisha made such a positive impact on your experience. We can’t wait to welcome you back for another fun Friday night date soon! Thanks for your kind words!
   

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4. A

   Al

   VIP

   Louisville

   42 reviews

   5.0

   42 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My wife, daughter and I enjoyed our meal and service, we'll be back.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on January 2, 2025

   Thanks! We're thrilled to hear you and your family enjoyed your meal and the service. We look forward to welcoming you back for another great experience soon!
   

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5. OT

   OpenTable Diner

   Louisville

   1 review

   5.0

   1 review

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyable New Year's Eve dinner and dining experience!
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on January 3, 2025

   Thanks for the fantastic review! We're thrilled to hear you enjoyed your New Year's Eve dinner with us. Your experience means a lot to our team, and we look forward to welcoming you back soon for more memorable moments!
   

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6. OT

   OpenTable Diner

   Louisville

   2 reviews

   5.0

   2 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Gabe, was super nice, attentive, and did an outstanding job!! Our food was excellent!!
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on January 3, 2025

   Thank you! We're thrilled to hear you had such a great experience with Gabe and enjoyed your meal. Our team works hard to ensure every visit is special, and your feedback means a lot to us! We look forward to welcoming you back soon.
   

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7. M

   Mark

   Louisville

   1 review

   4.0

   1 review

   Dined on December 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall not a bad dinner and we had a good time celebrating my daughter’s birthday
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on January 7, 2025

   Thanks for sharing, Mark! We're glad to hear you enjoyed your dinner and had a great time celebrating your daughter’s special day. We hope to welcome you back soon for another memorable experience!
   

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8. K

   Kathryn

   VIP

   Chicago

   24 reviews

   4.0

   24 reviews

   Dined on December 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had our friends and family holiday dinner there which was fun. Seating accommodated all six of us and the waiter was great. We liked that there were so many options on the menu including vegetarian dishes.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on December 26, 2024

   Kathryn, we're so glad to hear you enjoyed your holiday dinner with us! It's great that our menu options and attentive service contributed to your fun experience. We appreciate your feedback and hope to welcome you back soon for another delightful meal!
   

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9. K

   Kelly

   VIP

   Louisville

   10 reviews

   5.0

   10 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Angel was our sever for the second time and she makes our experience 10x better.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on December 26, 2024

   Thanks for the fantastic feedback, Kelly! We're thrilled to hear that Angel made your experience even better. We appreciate your support and can’t wait to welcome you back for more great service!
   

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10. K

    Keith

    VIP

    Louisville

    52 reviews

    5.0

    52 reviews

    Dined on December 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful. The food and service were great. See ya soon.
    

    BJ's Restaurant & Brewhouse - LexingtonResponded on December 23, 2024

    Keith, thanks for the fantastic feedback! We're thrilled you enjoyed the food and service. Looking forward to welcoming you back soon for another great experience!
    

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