BJ's Restaurant & Brewhouse - Mentor

BJ's Restaurant & Brewhouse - Mentor reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Ashley

   Cleveland / Akron / Canton1 review

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I was stressing out on where to go for mother’s day a lot of places were already booked out in advance, I was able to get a table of 5 and had 3 unexpected guests come. The staff was so understanding and was able to make it happen for us. The waitress was so awesome I wish I remembered her name but she was very personable. My mom has had a really rough year and I finally saw her smiling today. Thank you so much for accommodating us and making it a day to remember! You have just gained a lifetime customer ❤️
   

   BJ's Restaurant & Brewhouse - MentorResponded on May 12, 2025

   Ashley, we’re thrilled to hear you had such a wonderful Mother’s Day experience! Our team loves going the extra mile for our guests, and we’re so glad we could help create a memorable day for you and your mom. Thanks for choosing us; we can’t wait to see you again!
   

   Is this helpful?

2. T

   Talia

   Cleveland / Akron / Canton1 review

   5.0

   Dined on May 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had an amazing dinner last night! Diane was amazing and very accomodating. We will be coming back to dine with her!
   

   BJ's Restaurant & Brewhouse - MentorResponded on May 7, 2025

   Thanks for the fantastic review! We're thrilled to hear you had an amazing dinner and that Diane made your experience special. We can't wait to welcome you back for another great meal!
   

   Is this helpful?

3. R

   Robyn

   Cleveland / Akron / Canton2 reviews

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great, delicious food, great service, nice restaurant
   

   BJ's Restaurant & Brewhouse - MentorResponded on April 8, 2025

   Thanks, Robyn! We’re thrilled to hear you enjoyed the food and service. Our team works hard to create a great experience, and your feedback means a lot. We can’t wait to welcome you back soon!
   

   Is this helpful?

4. D

   David VIP

   Cleveland / Akron / Canton6 reviews

   2.0

   Dined on March 15, 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   We waited almost 90 minutes for our food. Our waitress was as nice as she could be.
   

   BJ's Restaurant & Brewhouse - MentorResponded on March 17, 2025

   David, we’re sorry to hear about the long wait for your food. We appreciate your patience and are glad you had a positive experience with our waitress. Your feedback is important, and we’re working to improve our service times. Thank you for sharing your thoughts with us.
   

   Is this helpful?

5. R

   Renee

   Cleveland / Akron / Canton1 review

   2.0

   Dined on February 25, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Food is overpriced cafeteria food. Boneless wings came out with no sauce my sons burger was like a hockey puck
   

   BJ's Restaurant & Brewhouse - MentorResponded on February 27, 2025

   Hi Renee. We are so sorry to hear about your experience with your food. We wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant, on the spot!
   

   Is this helpful?

6. A

   Adrain

   Cleveland / Akron / Canton3 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I arrived wit reservations..only waited 5 mins and was seated ..service was amazing food came out in timely manner...and tasty..prices was a little pricey..but over all I will be back
   

   BJ's Restaurant & Brewhouse - MentorResponded on February 16, 2025

   Thanks for sharing your experience, Adrain! We're thrilled to hear you enjoyed the service and food. We appreciate your feedback on pricing and look forward to welcoming you back for another great meal soon!
   

   Is this helpful?

7. T

   Travis

   Columbus2 reviews

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Valentine's Day dinner , we made reservations for 730 for a party of 5 . We did not get seated until 750. When the food arrived 40 minutes after the order was taken , IT WAS COLD! My daughter's mini corn dogs were FROZEN STILL! OVERALL TERRIBLE EXPERIENCE EVEN CONSIDERING THE BUSIER THAN USUAL . MY FIRST TIME WAS AND WILL BE MY LAST TIME AT THIS ESTABLISHMENT
   

   BJ's Restaurant & Brewhouse - MentorResponded on February 16, 2025

   Thank you for sharing your experience Travis. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

8. B

   Bryan

   Cleveland / Akron / Canton1 review

   1.0

   Dined on February 8, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   One of the worst dining experiences we have ever had and our last 4 months ago was pretty bad. My wife's food was burnt after 40 mins of waiting for our food. Then to fix it after another 30 min wait (over an hour for a med. Temp cheeseburger and fries) we it took it to go. Since everyone one else was done. The only manager visit was when our food was literally delivered, no chance to try, and she wanted to know if our food was delicious. Had to ask the mangers name since she would not return your table. Not a care in the world about the anything. This is the second time in a row for an awful experience. Our last visit. I will also share when we ordered there were 10 tables sat in the whole restaurant at 5pm.
   

   BJ's Restaurant & Brewhouse - MentorResponded on February 10, 2025

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Mentor restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

   Is this helpful?

9. OT

   OpenTable Diner

   Cleveland / Akron / Canton1 review

   2.0

   Dined on January 11, 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   We had a few menu problems. They didn't have the beer my friend wanted. Believe me why is this called a brewery if you dont have the beer you want?? They didn't have pork chops I wanted and that was a special this day. They ran out of baked potato. Also was another thing I don't recall right now. We made a reservation and still had to wait. So what is the reason for the reservation?? We had good service and thank God for that!!!! It was not a pleasant visit. You will not be getting a good review in the restaurant magazine. You failed on so many ends. Very discouraged. We will not be back and neither will our friends as well as family. Who knows how many others will not be going from bad reviews.
   

   BJ's Restaurant & Brewhouse - MentorResponded on January 13, 2025

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

10. A

    Anthony

    Charleston1 review

    1.0

    Dined on December 24, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    We never got our food almost 2 hours into the evening. We spoke to the manager when she came around to check on us. She said she was working on things and would return. After 15 minutes of waiting we told her we were leaving. Awful experience all around. Negative three hundred stars.
    

    BJ's Restaurant & Brewhouse - MentorResponded on December 26, 2024

    We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email feedback@bjsrestaurant s.com with the name your review was posted under and that it is about our Mentor restaurant. Please allow us a few days to get back to you. Thank you.
    

    Is this helpful?