BJ's Restaurant & Brewhouse - Mesa

BJ's Restaurant & Brewhouse - Mesa reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   John

   New York City2 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   My family and I reserved a table at BJ’s to celebrate Easter Sunday. Unfortunately, it was a poor experience. We were seated promptly at 3:00pm. Our meals did not arrive until 4:00pm. Our childrens’ meals arrived cold, my wife’s shrimp arrived undercooked and cold… and the wrong meal was delivered to me, followed by another 20 minute wait for my food- which arrived half hot and half cold clearly indicating it had been microwaved.
   

   BJ's Restaurant & Brewhouse - MesaResponded 5 days ago

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Mesa restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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2. g

   george

   Phoenix15 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Probably won’t be back . Waited for food almost 1 hour. Twice they brought out the wrong order. Had a martini that tasted like tap water for $ 12 unbelievable. Sent it back. Not once did anyone check on us . Just kept walking by not once looking at us. This is the third time we’ve been there. All three times something went wrong. I guess they aren’t concerned about repeat customers
   

   BJ's Restaurant & Brewhouse - MesaResponded 6 days ago

   Thanks for this feedback, George. Your experience doesn't reflect what we strive for at BJ's Restaurant & Brewhouse. Could you email us at feedback@bjsrestaurantscom and tell us a bit more about what happened? We'll pass along your concerns to the appropriate managers so that this doesn't happen again. Please include the name your review was posted under and that it is about our Mesa restaurant. We're all ears if you have anything else you'd like to share about your dining experience with us.
   

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3. p

   paige VIP

   Phoenix21 reviews

   4.0

   Dined on April 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Had the Mac and cheese bites and spinach dip, the prime rib special, California club and chicken Alfredo pasta.. food was delicious and of course the pizzuki.. drinks were good and service was good
   

   BJ's Restaurant & Brewhouse - MesaResponded 7 days ago

   Thanks for sharing your experience, Paige! We're thrilled to hear you enjoyed the Mac and cheese bites, prime rib, and more. Your feedback on service and drinks is much appreciated. We look forward to welcoming you back for another delicious meal!
   

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4. P

   Pam

   Phoenix7 reviews

   5.0

   Dined on April 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a large party of 8. Reservation seating was on time. Booth size adequate. Food and beverages excellent. Silverware was unclear with food actually on two silverware sets. Very unclean. Manager was notified. We've come here often and never had this problem before. It seems like an isolated staff issue.
   

   BJ's Restaurant & Brewhouse - MesaResponded on April 17, 2025

   Pam, thank you for your wonderful feedback! We're thrilled to hear you enjoyed your meal and that your reservation was smooth. We apologize for the silverware issue and appreciate your understanding. We’ll address this with our team to ensure a better experience next time. Looking forward to your next visit!
   

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5. D

   Dan

   San Francisco5 reviews

   5.0

   Dined on April 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hannah our server was very nice and good at her job! Great service and food! Definitely will be going back!
   

   BJ's Restaurant & Brewhouse - MesaResponded on April 5, 2025

   Thanks for the fantastic review, Dan! We're thrilled to hear you had a great experience with Hannah and enjoyed your meal. We can’t wait to welcome you back for another round of excellent service and delicious food!
   

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6. A

   Arlene

   Columbus9 reviews

   5.0

   Dined on March 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The receptionist on this visit was amazing!! Long strawberry blonde pigtails; as friendly as possible. She got us seats quickly and was as nice as possible. Our server also did an amazing job. We are so happy with the BJ’s on Superstition Springs Blvd.
   

   BJ's Restaurant & Brewhouse - MesaResponded on March 26, 2025

   Thank you, Arlene! We’re thrilled to hear about your positive experience with our receptionist and server. We take pride in our team’s friendliness and efficiency. Your kind words motivate us to keep providing great service at BJ’s Superstition Springs Blvd! Looking forward to your next visit!
   

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7. C

   Christopher

   Phoenix4 reviews

   4.0

   Dined on March 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food came pretty quick. The flatbread pizza was really good. Food came out out of order. Got our salads after the entree had arrived. Otherwise pretty standard decent meal out.
   

   BJ's Restaurant & Brewhouse - MesaResponded on March 25, 2025

   Thanks for the feedback, Christopher! We're glad you enjoyed the flatbread pizza and the quick service. We appreciate your notes on the timing, and we'll work on improving that for a smoother experience. Your input helps us grow!
   

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8. G

   Greg

   Phoenix1 review

   5.0

   Dined on March 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always have great food and great service one of our favorite places to dine out
   

   BJ's Restaurant & Brewhouse - MesaResponded on March 25, 2025

   Thanks, Greg! We're thrilled to hear you enjoy our food and service. Your support means a lot to us and we can’t wait to welcome you back for another great dining experience!
   

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9. OT

   OpenTable Diner

   Tucson2 reviews

   1.0

   Dined on March 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Wouldn’t know. Restaurant closed early because kitchen went down. In March this is my second poor experience here. Not sure what’s going on with this place
   

   BJ's Restaurant & Brewhouse - MesaResponded on March 17, 2025

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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10. R

    Ray VIP

    Phoenix18 reviews

    3.0

    Dined on March 16, 2025

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    We had a 530 reservation. We arrived at 5:20. She told us she would seat us closer to 530. We sat at 5:39 at a table that was empty when we arrived. We ordered our food. Food arrived timely when we were departing there was a sign posted. We cannot serve hamburgers or steaks due to a technical difficulty. 
    

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    BJ's Restaurant & Brewhouse - MesaResponded on March 17, 2025

    Thanks for your feedback, Ray. We're sorry to hear about the wait and the menu limitations during your visit. We’re always working to improve our service and appreciate your insights. We hope to provide a better experience next time!
    

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