BJ's Restaurant & Brewhouse - Montebello

Review summary

1. K

   Kathy

   Los Angeles

   20 reviews

   5.0

   20 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a busy Saturday evening and I was so glad I made a reservation through Open Table. We only had to wait about 5 minutes. The food was great and was served in a timely matter after we ordered. Our server was also very nice and efficient. He came y the table often to inquire if everything was ok. We had a great experience.
   

   BJ's Restaurant & Brewhouse - MontebelloResponded on November 4, 2024

   Kathy, thank you for the fantastic review! We're thrilled to hear that your Saturday evening was smooth and enjoyable. Our team works hard to provide great service and delicious food. We can't wait to welcome you back for another wonderful experience!
   

   Is this helpful?

   Report
2. S

   Sharon

   Los Angeles

   1 review

   2.0

   1 review

   Dined on October 26, 2024

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 5

   We made a reservation at 8:00pm & received a call from employee saying the manager said to come in at 8:30 instead around the time the dodger game would end. I understood and agreed. We arrived at 8:30 and as i was checking in they sat a party of 8 people and told us we had to wait because our table wasn’t ready. The lady in the front counter was rude when we asked why the table wasn’t ready. She said “ well it’s not ready so you’re going to have to wait” instead of apologizing !!! I understand you’re busy but if all you’re doing is standing in the front counter attending guests the least you can do is be kind lol. We went back to our cars since we had kids and didn’t want to take up all the space inside they ended up calling us back after 9:00pm. We waited over an hour for a table. We were attended by a server that looked tired /sleepy. Manager was never on site to apologize for long wait or anything. The food on the other hand was delicious and hot! The guys bringing the food to the table were amazing ! They were even giving us suggestions about the best plates on the menu! Looks like you guys might need to do some moving around with these people and send them to the back if they can’t deal with customers.
   

   BJ's Restaurant & Brewhouse - MontebelloResponded on October 28, 2024

   Sharon, we truly apologize for your experience. It’s disappointing to hear about the wait and service issues. We're glad you enjoyed the food, but we’re committed to improving the overall experience. Your feedback is invaluable, and we’ll address these concerns with our team to ensure better service in the future.
   

   Is this helpful?

   Report
3. S

   Saul

   Los Angeles

   13 reviews

   vip
   3.0

   13 reviews

   Dined on October 18, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Disappointed with my Sirloin steak and shrimp scampi dinner. Steak was tough and was missing the BBQ sauce. Shrimp were just swimming in a pool of melted butter. Asparagus had no seasoning, dry and flavorless. Our waiter was nice but disappeared for long periods of time. We had to call another nearby waiter to order drink refills.
   

   BJ's Restaurant & Brewhouse - MontebelloResponded on October 20, 2024

   Hi Saul. We are so sorry to hear about your experience with your food. We wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant, on the spot!
   

   Is this helpful?

   Report
4. J

   Jessica

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined on October 13, 2024

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   We did reservations and the check in experience was good. I asked for a booth and got it. The waiter was also nice and friendly. Our food was cold so it wasn’t great. I did make the waiter aware about the food being cold he asked if I wanted reheated. I was tired of waiting for our food. It took over 30mins for our food to be served and I couldn’t imagine waiting another 30mins if not more for the food to be redone or reheated so I had no other option than to eat it cold.
   

   BJ's Restaurant & Brewhouse - MontebelloResponded on October 15, 2024

   Jessica, thank you for sharing your experience. We’re glad the check-in and service met your expectations, but we apologize for the food not being up to standard. Your feedback is valuable to us, and we’ll work on improving our timing and food temperature. We appreciate your understanding!
   

   Is this helpful?

   Report
5. C

   Cynthia

   Orange County

   114 reviews

   vip
   3.0

   114 reviews

   Dined on October 12, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was very good: fried calamari was crispy & tender, wedge salad was creamy and refreshing, clam chowder tasty, prime ribs were flavorful and tender, asparagus was a bit tough/dry but the baked potato was yummy & sweet potato fries stayed crisp even when they were cold. The triple chocolate & hot fudge brownie pizookies were decadent. I do wish we were treated like the other customers who had their plates cleared/refreshed between courses. Perhaps Chase had too many tables to manage while Ramon went on break, but Ramon never returned & our plates were never cleared during the entire meal. Our app & salad plates were never removed even before Ramon went on break. Bussers were busy watching TV, it was a very unfortunate and unenjoyable dinner.
   

   BJ's Restaurant & Brewhouse - MontebelloResponded on October 13, 2024

   Cynthia, thank you for sharing your feedback. We're glad you enjoyed the food, but we’re sorry to hear about the service issues. Your experience is important to us, and we’ll address this with our team to ensure better attention in the future. We appreciate your insights!
   

   Is this helpful?

   Report
6. D

   Destiny

   Los Angeles

   1 review

   5.0

   1 review

   Dined on October 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The energy here was honestly great. Will be coming back!:)
   

   BJ's Restaurant & Brewhouse - MontebelloResponded on October 13, 2024

   Thanks for the awesome feedback, Destiny! We're thrilled to hear you enjoyed the energy and can't wait to welcome you back for more good vibes. Your support means a lot to us!
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   New York City

   1 review

   1.0

   1 review

   Dined on August 19, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was very disappointing and food came after an hour and was cold Our waitress did not check in us for 20 minutes I got my salad and then waited 20 minutes to get someone to bring cutlery Our food came and we still had no cutlery so waited another 5 minutes for cutlery Poor poor service and food
   

   BJ's Restaurant & Brewhouse - MontebelloResponded on August 20, 2024

   We are sorry to read your recent experience with us was not up to par. We will work with our team to make sure this does not happen again.
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined on July 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Wife and I made a date night for dinner and a movie. We were seated within 5 minutes, our server was spot courteous. Drinks took a bit longer to get than we hoped. Dinner was above average.
   

   BJ's Restaurant & Brewhouse - MontebelloResponded on July 30, 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Los Angeles

   1 review

   3.0

   1 review

   Dined on July 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   every thing good
   

   BJ's Restaurant & Brewhouse - MontebelloResponded on July 26, 2024

   We're so glad you enjoyed your recent BJ's Restaurant & Brewhouse dining experience. See you again soon!
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on July 22, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    The foods and side dishes was Cold. Especially the Prime Rib, the steak look uneatable. But the Waitress was kind to get us a new plate for the side dish.
    

    BJ's Restaurant & Brewhouse - MontebelloResponded on July 25, 2024

    We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
    

    Is this helpful?

    Report