BJ's Restaurant & Brewhouse - San Bernadino

Review summary

1. M

   Mike

   San Diego

   25 reviews

   vip
   3.0

   25 reviews

   Dined on October 25, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   The food was generally okay. It pretty much matched the menu but it took forever to be delivered to our table. At 7:00 PM we ordered their cookie and ice cream dessert. It arrived at our table at 7:45PM. Staffs answer was everyone is waiting on the cookies. Wont be back on my own for a long while.
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded on October 28, 2024

   Thanks for your feedback, Mike. We're glad you found the food generally okay, but we apologize for the delay in service. Your experience doesn't reflect our usual standards. We'll work on improving our timing so that your next visit is much better. We appreciate your input!
   

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2. H

   Helen

   Palm Springs

   31 reviews

   4.0

   31 reviews

   Dined on October 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Overall a great place for everyone, seniors too. Just don't be in a hurry.
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded on October 24, 2024

   Thanks for your feedback, Helen! We're glad you enjoyed your experience and appreciate your understanding of our pace. We strive to create a welcoming environment for everyone, including seniors. Looking forward to seeing you again soon!
   

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3. M

   Michelle

   Los Angeles

   1 review

   5.0

   1 review

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My daughter and I had the most extraordinary evening. We were celebrating her last week of chemotherapy, and the staff was so warm and kind. At the end of our dinner The staff gave my daughter a card with beautiful notes from each of the staff that evening and incredibly are Bill was paid
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded on October 7, 2024

   Michelle, thank you for sharing such a heartwarming experience! We're thrilled to hear you and your daughter felt supported and celebrated. Our team loves creating special moments, and we're honored to have been part of this significant occasion. Wishing your daughter a joyful and healthy future!
   

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4. M

   Martinez

   Palm Springs

   3 reviews

   1.0

   3 reviews

   Dined on October 2, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Bjs in San Bernardino I give it a 1 star out of 5. The first thing we had reservations. When we checked it they told us it will be 25 to 30 minutes even though we had a reservation, so we had to wait. Next the place was so dirty, it looks to have not been cleaned in a long time, can't imagine what the kitchen looks like, next our order was all messed up but we delt with it. Then when we were ready for bill that took a long time to get our server was busy talking to other co workers. We will not be going back any time soon!
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded on October 6, 2024

   Sorry to hear that! Sounds like we really missed the mark, and we want to apologize for your less-than-stellar experience. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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5. J

   Jeremy

   Los Angeles

   1 review

   4.0

   1 review

   Dined on September 28, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   I just felt it took longer than usual to get our appetizers and our dinner. But overall the food was good and waitress was awesome
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded on September 29, 2024

   Thanks for your feedback, Jeremy! We’re glad to hear you enjoyed the food and had a great experience with our waitress. We appreciate your patience and will work on improving our service speed. Your insights help us make things better!
   

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6. N

   Nellyj00

   Palm Springs

   7 reviews

   vip
   5.0

   7 reviews

   Dined on August 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jake B was an excellent server ! Hands down the best we have had for this location . We were party of 11 there for a birthday and everything went swimmingly .
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded on August 16, 2024

   Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
   

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7. K

   Kim

   Los Angeles

   1 review

   4.0

   1 review

   Dined on August 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Our experience was good but our waitress was a little rude.
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded on August 14, 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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8. OT

   OpenTable Diner

   Los Angeles

   1 review

   5.0

   1 review

   Dined on August 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   Loved the food it was amazing. The front end help out a lot
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded on August 17, 2024

   Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you loved the food and that our front end team was able to assist you. We appreciate your support and look forward to serving you again soon!
   

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9. OT

   OpenTable Diner

   Los Angeles

   1 review

   5.0

   1 review

   Dined on July 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I enjoyed the experience the food and our server was awesome
   

   BJ's Restaurant & Brewhouse - San BernadinoResponded on July 18, 2024

   Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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10. OT

    OpenTable Diner

    Los Angeles

    1 review

    3.0

    1 review

    Dined on July 16, 2024

    1. Overall 3
    2. Food 2
    3. Service 1
    4. Ambience 4

    I got there 10 minutes before my reservation and both people in the front said I would have to wait 25-30 min because open table is a third party reservation system and they grant walk in’s first Very disrespectful and disappointed
    

    BJ's Restaurant & Brewhouse - San BernadinoResponded on July 17, 2024

    We are sorry to read your recent experience with us and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
    

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