BJ's Restaurant & Brewhouse - San Bruno

Review summary

1. S

   Steve VIP

   San Francisco7 reviews

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   We received our appetizer AFTER the entree. They said there was a cook shortage. (We got chips and dip). I understand staff issues. But the portions were one cup full, and the other two half empty (cheese and guac). It felt 'skimpy'. Fail. We ate dinner at 5pm. They were already out of the cinnamon roll pizookie. The orange creme soda was not good. And the deep dish pizza... I'm sorry any detroit style pizza around the bay is 10 X's better. Overall a bad experience and we won't be back
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on February 22, 2025

   Hi Steve. We are so sorry to hear about your experience with your food. We wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant, on the spot!
   

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2. OT

   OpenTable Diner

   San Francisco2 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Been here a couple times through out the years, but this visit was the worse. Food was super slow to come out, and when it did, everything was cold. Everything! Steak wasn't cooked right. Drinks were ok. Overall was surprised by how bad service was. Front desk people were nice though. You can do better BJ.
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on February 16, 2025

   Sorry to hear you were disappointed with your meal. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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3. OT

   OpenTable Diner

   San Francisco2 reviews

   1.0

   Dined on February 1, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I will never go back. The food was just okay but way overpriced. The music was so loud we couldn’t even have a conversation. And the worst part? The restroom was absolutely disgusting—filthy and completely unacceptable. For the prices they charge, you’d expect a much better experience. Shame on them for not maintaining basic cleanliness and comfort for their customers. Save your money and go somewhere that actually cares.
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on February 2, 2025

   We're truly sorry to hear about your experience. Your feedback about the food, noise level, and restroom cleanliness is taken seriously. We're committed to improving and ensuring a better experience for all our guests. Thank you for sharing your thoughts with us.
   

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4. p

   pamela VIP

   Los Angeles6 reviews

   3.0

   Dined on November 18, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was great… however getting seated was a nightmare. We had a 4pm reservation and arrived at 3:45 pm and were told we would be seated shortly. We were not seated for 45 mins and were given several varying excuses. We finally sat in the bar area open seating and the manager was kind enough to clean the tables for us.
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on November 19, 2024

   Pamela, we appreciate your feedback and are glad to hear our server made a positive impression. We’re sorry to hear about the seating delay and the confusion. Your experience is important to us, and we’ll address these issues to improve for future visits. Thank you for sharing your thoughts!
   

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5. D

   Denis VIP

   San Francisco27 reviews

   3.0

   Dined on November 2, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Service was not good- waited 30 minutes to receive dessert and check. Prime Rib overcooked.
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on November 3, 2024

   We are sorry to read your recent experience with us was not up to par, Denis. We will work with our team to make sure this does not happen again.
   

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6. D

   David VIP

   Palm Springs9 reviews

   4.0

   Dined on October 21, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 3

   Oxana was awesome and took care of everything extraordinarily well.
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on October 23, 2024

   Thanks for the great feedback, David! We're thrilled to hear that Oxana provided excellent service. Your support means a lot to us, and we hope to keep impressing you in the future!
   

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7. l

   liza

   San Francisco5 reviews

   3.0

   Dined on September 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   i held my Birthday dinner party with my family members. The foods were not as good as we expected. and there was not enough waiter on Saturday. Therefore a little slow of everything.
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on September 18, 2024

   Liza, thank you for sharing your experience. We’re sorry to hear the food and service didn’t meet your expectations during your birthday dinner. Your feedback is important to us, and we’ll work to improve our offerings and service for future events. We hope to welcome you back soon!
   

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8. WM

   WinnieM

   San Francisco2 reviews

   5.0

   Dined on July 22, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was good value. Food was good and service was excellent
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on July 23, 2024

   Hey Winnie! Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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9. OT

   OpenTable Diner

   Central Coast1 review

   4.0

   Dined on June 9, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   BJ's Restaurant has been one of my favorites for many years and I will continue to be a loyal customer. Sometimes though, I wish they didn't ALWAYS have the TV viewing centered on sports entertainment. Maybe game shows or another type of entertainment for all-round audiences.
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on June 11, 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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10. OT

    OpenTable Diner

    San Francisco1 review

    3.0

    Dined on June 7, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    I made my reservation for this restaurant a while back because it's my daughter's graduation day but when we came mins before my reserved time I was told that they couldn't get me a table and that a lot of people have booked with them for that day! I was so mad because I even got a call that same day to confirm my reservation! I mentioned that to the person at the front desk who told me he's not accepting reservation at the moment and he showed me a table for party of 8(which is what I reserved) and he asked me if that was okay with me. What the heck was that all about? He told me he couldn't give me a table at first then later he said that table was not reserved for anybody! I am not making any reservations ever again in this restaurant! Plus the food wasn't that great!
    

    BJ's Restaurant & Brewhouse - San BrunoResponded on June 8, 2024

    We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
    

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