BJ's Restaurant & Brewhouse - Willowbrook

Review summary

1. M

   Maria

   Houston

   2 reviews

   3.0

   2 reviews

   Dined on November 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   The food was ok Not great. Service needs improvement. The waitress was not having a good day. She was not friendly courteous or helpful. Never smiled. Never talkative. Never attentive. I like when waitress is happy. This waitress was not happy at all. And we could feel Her unhappiness.
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on November 12, 2024

   Maria, thank you for your feedback. We're sorry to hear about your experience with both the food and service. We strive for a positive atmosphere and will address your concerns with our team to improve. Your input is invaluable as we work to enhance our guests' experiences.
   

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2. K

   Kate

   Houston

   3 reviews

   2.0

   3 reviews

   Dined on October 12, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Out of avocado egg rolls Mozzarella sticks were cold Restaurant was freezing Pizza cold
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on October 13, 2024

   Sorry to hear you were disappointed with your meal, Kate. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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3. A

   Abigail

   Houston

   1 review

   3.0

   1 review

   Dined on September 15, 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   We went there for our anniversary, a party reserved for 12 under the name Abigail Ramos. The food was good other than the fact we found a hair in one of our plates. And our server not so respectful at all. She was a blonde lady in about her 40s, she coughed over our table/meals most of our requests were either disregarded or wrong. When talking to her she also had a snarky attitude towards the elders in our group which i (with previous serving experience) believe to be very wrong from her part. She seemed very impatient with us and it felt very uncomfortable.
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on September 19, 2024

   Thanks for sharing your experience, Abigail. We understand that you expect a certain level of quality when you splurge on a night out. I'm sorry to hear that we didn't provide that here. If you'd like to share more with us about your experience and where you think we could improve, you can write to us at feedback@bjsrestaurantscom. Just include the name your review was posted under and mention that your review is about our Willowbrook location. Providing the best dining experience is something our whole team takes seriously.
   

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4. OT

   OpenTable Diner

   Tallahassee

   1 review

   1.0

   1 review

   Dined on August 18, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Very very disappointed. Came here for bday lunch with my family to celebrate my 30th birthday. Used to love this BJ’s growing up! Used to come all of the time. However this will be my last visit here. Reservation was for 12:30. Did not get our food until after 2pm. After waiting over a hour and a half for our food the ribs were horrible. Cold and tough, send it back and was offered to order something else ordered pizza with took an exceptionally long time. By the time my food came out the rest of my family had finished eating and we had already paid. We were offered free pazookies. When the bill came out I was charged for the food that was sent back as well as the replacement order.. I could go on and on at how horrible the service was. The staff seemed to not know who the manager was, spoke to three different individuals stating that they were the manager. Long story short, horrible experience. DO NOT recommend.
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on August 20, 2024

   We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email feedback@bjsrestaurantscom with the name your review was posted under and that it is about our Willowbrook restaurant. Please allow us a few days to get back to you. Thank you.
   

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5. OT

   OpenTable Diner

   Houston

   4 reviews

   1.0

   4 reviews

   Dined on August 17, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   disappointing experience while celebrating with my toddlers. Despite making reservations for 3:00 and ordering ahead, we encountered numerous issues. We arrived five minutes prior to our reservation time, but our presence went unacknowledged until 3:17, when I had to request a lemonade for my toddler due to the delay. Furthermore, our complete food order was not delivered until 3:50.
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on August 20, 2024

   I am sorry you’ve had a terrible experience. We know your time is valuable and today we didn’t get it right. We hope you give us another chance to make this right!
   

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6. MJ

   MJK77

   Houston

   15 reviews

   3.0

   15 reviews

   Dined on July 18, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   BJ’s is one of my go-to restaurants - and will continue to be. It’s just this time the service left a little bit to be desired. We had to get the server’s attention a couple times to ask for soft drink refills. I also had to correct her on the bill. We were supposed to get happy hour menu prices, but the initial bill showed full price. The server did go correct the error. So perhaps the server is still fairly new, but hopefully this feedback will prove useful to her in the future.
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on July 20, 2024

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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7. RW

   RoyW

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on June 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff was very efficient and friendly. The food was perfect and came in a timely manner. Parking was easy. and we were seated very quickly.
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on June 18, 2024

   Thank you for this kind review, Roy. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

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8. BL

   BonnieL

   Houston

   7 reviews

   5.0

   7 reviews

   Dined on June 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service for a great Father's Day.
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on June 18, 2024

   Hey Bonnie! Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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9. RS

   RobertoS

   Houston

   14 reviews

   5.0

   14 reviews

   Dined on June 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything about this visit was exceptional. The food was delicious, the staff was attentive and just overall great time.
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on June 17, 2024

   Thank you for this kind review, Roberto. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

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10. JM

    JeffM

    Houston

    5 reviews

    5.0

    5 reviews

    Dined on June 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Food was great and the menu has enough variety to please everyone. Our server, Byron, was outstanding!
    

    BJ's Restaurant & Brewhouse - WillowbrookResponded on June 14, 2024

    Jeff, thank you so much for the great feedback! We strive to make this restaurant a place that everyone can enjoy. See you again soon!
    

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