BJ's Restaurant & Brewhouse - Richmond

Review summary

1. T

   Tony VIP

   San Francisco5 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The table we were sitting at was tight, but the food was great
   

   BJ's Restaurant & Brewhouse - RichmondResponded 6 days ago

   Thanks for the awesome review, Tony! We're thrilled to hear you enjoyed the food. We appreciate your feedback about the seating and will take it into consideration. Hope to see you again soon for another great meal!
   

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2. T

   Tymesha

   Miami2 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Waiter wasn't as attentive as they should have been
   

   BJ's Restaurant & Brewhouse - RichmondResponded on February 16, 2025

   Thanks for your feedback, Tymesha. We’re sorry to hear that your experience didn’t meet expectations. We’ll address this with our team to ensure better service in the future. Your input helps us improve, and we hope to provide you with a more attentive experience next time!
   

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3. R

   Ron

   Washington DC6 reviews

   5.0

   Dined on January 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding burgers last night! Great service and great smiles!!
   

   BJ's Restaurant & Brewhouse - RichmondResponded on January 10, 2025

   Thanks, Ron! We're thrilled you enjoyed our burgers and experienced great service. Our team loves what they do, and it's fantastic to hear they made your visit special. We can't wait to serve you again soon!
   

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4. V

   Vonda

   Richmond11 reviews

   5.0

   Dined on December 31, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Went for New Year’s Eve food was great one steak was overcooked but other then that it was perfect! Dessert was delicious!
   

   BJ's Restaurant & Brewhouse - RichmondResponded on January 3, 2025

   Thanks for the fantastic review, Vonda! We're thrilled you enjoyed the food and dessert on New Year's Eve. We appreciate your feedback about the steak and will make sure to address it. Looking forward to welcoming you back soon for another great experience!
   

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5. L

   Lillian

   Richmond7 reviews

   4.0

   Dined on December 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The protien bowl was good and the warm chocolate chip cookie with ice cream was delicious
   

   BJ's Restaurant & Brewhouse - RichmondResponded on December 31, 2024

   Thanks for your feedback, Lillian! We're glad you enjoyed the protein bowl and loved the warm chocolate chip cookie with ice cream. We appreciate your support and hope to see you again soon for more tasty treats!
   

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6. S

   Shareka

   Washington DC1 review

   2.0

   Dined on December 27, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Reservation was canceled by restaurant. Had to call and get that taken care of. Service was super slow. However, the staff were kind and my food was decent. My friends did not like theirs
   

   BJ's Restaurant & Brewhouse - RichmondResponded on December 31, 2024

   Shareka, we appreciate your feedback and are sorry to hear about your experience. We strive for excellent service and will address your concerns to ensure improvements. We're glad you enjoyed the food and kindness of our staff, and hope to provide a better experience next time.
   

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7. D

   Daniel

   Richmond4 reviews

   5.0

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   With a large group on a busy evening, they did a great job and food was delicious and service was great.
   

   BJ's Restaurant & Brewhouse - RichmondResponded on November 18, 2024

   Thanks for the fantastic review, Daniel! We're thrilled to hear you enjoyed the food and service, even on a busy night. It's always our goal to provide a great experience for our guests. Hope to see you and your group again soon!
   

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8. K

   Kim

   Washington DC1 review

   3.0

   Dined on October 26, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Comparing this BJ's to one in Florida, this was disappointing for the food. Service was good.
   

   BJ's Restaurant & Brewhouse - RichmondResponded on October 28, 2024

   Thanks for your feedback, Kim! We're glad to hear that you enjoyed the service but are sorry to learn that the food didn’t meet your expectations. We appreciate your insights and will work on improving our menu offerings to better serve our guests.
   

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9. M

   Michael VIP

   Los Angeles95 reviews

   5.0

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have visited BJ'Sany times at many locations. The quality of service is consistently high. While it is a sports bar, you can still have a peaceful meal. Their food selection is very good. I give them 5 stars.
   

   BJ's Restaurant & Brewhouse - RichmondResponded on October 23, 2024

   Thank you, Michael! We’re thrilled to hear that you consistently enjoy your visits to BJ's and appreciate our quality service. It's great to know you find the atmosphere both lively and peaceful. We look forward to welcoming you back for more delicious meals!
   

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10. A

    Aaron

    Richmond1 review

    1.0

    Dined on October 12, 2024

    1. Overall 1
    2. Food 2
    3. Service 5
    4. Ambience 4

    Literally the worst. I haven’t been to this location in 5+ years because my last experience was so bad. But friends picked it tonight and I’m always open to another go. Our server was extraordinary. He seemed to be covering half the restaurant, but he was friendly and attentive. Now the food. I had one of our friend’s mozzarella sticks, which was good. Hot, great marinara. My beers were both marginally cool. Not cold out of the tap. Decent but not exceptional. I had one name brand beer and one of the house brews. Then the pizza. I ordered a medium. Out of mediums on a Saturday night. Our server went to check with the kitchen, or management, but just, “No mediums.” Then the pizza came. I grabbed the pan to slice out my first piece and my wife commented “how are you touching the pan??” The pan wasn’t hot, so no big deal. Except that also meant the pizza inside the pan wasn’t hot. It clearly had been at one time because the cheese was melted. It just wasn’t hot anymore. The server graciously put in a “rush” remake that took forever. It was hot when it came out. All in all, don’t waste your time. This could be a fun environment with great service and exceptional food and drinks. It is a great building. But nothing else lives up to expectations. Don’t ask me to go back in 5 years, because I’m not going back.
    

    BJ's Restaurant & Brewhouse - RichmondResponded on October 16, 2024

    Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Henrico restaurant. Please allow us a few days to get back to you. Thank you for your review.
    

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