Black & Blue - Waterloo

Review summary

1. N

   Norine

   London

   9 reviews

   3.0

   9 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We asked for a nice table ( when we booked the reservation ) and were squished onto a table for two that was out in an aisle at one end and squished against a wall on the other end. When asked if there were any better tables I was told “ I know you asked for a nice table. I think this is nice. It’s a table” didn’t care. My medium well steak was more medium and had a burnt taste on the outside and the chips and breaded prawn starter we far too greasy, which suggest that the deep fat fryer may not have been in the correct setting. The Prosecco was nice but that was about it. Was it the worst experience? No. Would I go back? No. It was more a case that the staff did not care if I was having a good experience or not. There were no check backs on the table. Very disappointing.
   

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2. M

   Matthew

   London

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Favourite restaurant, as a family we go there regularly. Always excellent food. Especially the Chocolate fondant dessert which cannot be beaten anywhere else in excellence and deliciousness!
   

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3. M

   Michael

   London

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Not my first visit here (and won't be my last). Terrific customer service and superbly prepared food, well worth a visit.
   

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4. D

   Don

   Greater Boston

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The food was good, though the service was indifferent.
   

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5. J

   Janet

   London

   9 reviews

   4.0

   9 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Very helpful as we were early and they were flexiblr
   

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6. L

   Louise

   London

   12 reviews

   4.0

   12 reviews

   Dined on December 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Good steak and quick which was helpful for pre-theatre
   

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7. J

   Jason

   London

   2 reviews

   3.0

   2 reviews

   Dined on December 11, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Steak was dry and over cooked, which, as a steak restaurant, is pretty fundamental. Service was fine and other food was okay.
   

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8. K

   Kathy

   Edinburgh

   7 reviews

   5.0

   7 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very handy for Waterloo where we were meeting friends and then going on to Southbank. Excellent choice of food and good quality. Staff friendly and attentive
   

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9. S

   Sue

   London

   1 review

   4.0

   1 review

   Dined on December 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Had a nice meal with my partner. Service in particular was very good, and food too.
   

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10. T

    Tony and Tracy

    VIP

    London

    13 reviews

    5.0

    13 reviews

    Dined on December 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    Very good steaks, Ribeye and Fillet. The ambience was good with every table taken, and there was a good vibe. The service was very good and it is so close to Waterloo station that travel home was easy. I will definitely use this restaurant and chain again.
    

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