The Black Pearl

Review summary

1. D

   Donna

   New York City1 review

   3.0

   Dined on January 4, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Cozy atmosphere but not very knowledgeable or accommodating to dietary needs. Expensive for what we ordered.
   

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2. D

   Dana

   San Francisco18 reviews

   2.0

   Dined on December 31, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Food is nothing special and overpriced for the run-of-the-mill quality. Much vaunted Chowder was $16/ bowl, initially served at about 95 degrees Fahrenheit, seasoned predominantly with salt, tasted like it was made with a purchased base. “Chopped Salad” was a joke: A bed of lettuce on a plate about 4-5x8-9 inches with a handful of chopped egg/bacon/avocado, etc. on top of the lettuce. French Fries were frozen restaurant supply type. Lobster Salad croissant sandwich had fresh lobster well seasoned, but the croissant was like something from Costco, just smaller. Don’t waste your time or money here.
   

   The Black PearlResponded on January 3, 2025

   Thank you for the feedback Dana. Apologies you were disappointed. You are certainly welcome to reach out to any of our managers if you would like to discuss your experience further.
   

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3. s

   samuel VIP

   Greater Boston12 reviews

   2.0

   Dined on December 31, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   The food was not good. Never left half an order of clam’s casino behind before; no garnish in the Bloody Mary and called for absolute but the check reports kettle. Rubin sandwich was soggy and fries just ok. Will not be back.
   

   The Black PearlResponded on January 3, 2025

   Thank you for letting us know about your experience Samuel. I apologize it did not meet your expectations. The bloody mary cocktail is ordinarily served with a skewer of lemon and olive, and you should be concerned as there is a price difference between Absolut and Ketel One. If you would like to contact me at the restaurant I can make it up to you; I was in the building all day New Years Eve and could have taken care of this if I had known about it in the moment. I'll be happy to do it after the fact.
   

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4. OT

   OpenTable Diner VIP

   New York City5 reviews

   5.0

   Dined on December 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great place on a cold day. Delicious, lively, excellent drinks!
   

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5. J

   Jim

   Key West8 reviews

   5.0

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great. A little pricey but we think it is well worth it.
   

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6. G

   Gervaise

   New York City9 reviews

   4.0

   Dined on December 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Overall, decent food and great atmosphere. Unfortunately, the waitress was clumsy with a knife that she dropped on our cellphone. It cracked the screen protector. When I mentioned it to her to explain why I didn’t tip the typical 20%, she said “it’s just the screen protector.” I realize that, thank god. But that’s not the response I was expecting. She was visibly mad that we wouldn’t tip as much. I still left 15%.
   

   The Black PearlResponded on December 30, 2024

   Apologies for your experience Gervaise. Feel free to call me at the restaurant to see if there's something I can do to make it up to you. -Rob
   

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7. A

   Anthony

   New York City4 reviews

   3.0

   Dined on December 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Clam chowder is amazing but the rest is average. We had a burger and chicken sandwich. Fries were soggy
   

   The Black PearlResponded on December 30, 2024

   Thanks for the feedback Anthony. Throughout my career in the hospitality industry I have preached the importance of hot and crispy french fries; they are after all the very first thing anyone eats off the plate and can have a big impact on the rest of the meal. If I'd known about it I would have hand delivered a fresh plate of fries to you. I will remind the kitchen of this.
   

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8. L

   Lacey

   Greater Boston1 review

   5.0

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was very fast and food was really good! Perfectly portioned wasn’t too much food but just the perfect amount.
   

   The Black PearlResponded on December 30, 2024

   Thank you Lacey for the kind words and the 5 stars. We're delighted you had a good time.
   

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9. L

   Logan

   Rhode Island1 review

   5.0

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely experience! Classic New England. With the freshest catch served! Was here as a kid and had to come back as an adult.
   

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   The Black PearlResponded on December 30, 2024

   Thank you Logan. We're so glad you had a good time.
   

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10. J

    Jeff

    Greater Boston7 reviews

    2.0

    Dined on December 15, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2

    Restaurant was fine, but nothing to brag about. Food was average. Made a reservation for an early dinner after 4pm before a night out in Newport. However, we were surprised to find that we could only order off of the limited lunch menu until 5pm, and the dinner menu was not available. We were on a time crunch and could not wait until 5pm. This was a real let down. Drinks were average at best, and small. Staff was very friendly, so no complaints there. The ambiance was ok, but we were seated very close together with our neighboring table, and their own conversation dominated our experience. My food (Tavern Burger) was incredibly greasy, and wound up fairly ill for the rest of the evening. However, I probably would have ordered something different had I had the regular dinner options. My wife ordered the salmon, which was very good, but the salad that it was paired with was bland and had unusual pickled vegetables, which she did not care for. Overall, I wouldn’t say we won’t go back as we would like to try the dinner menu that everyone raves about, but I can’t say that we will be rushing back anytime soon. P.S. our “table mates” didn’t care for their dish either and sent it back to the kitchen.
    

    The Black PearlResponded on December 16, 2024

    Thank you for letting us know about your experience Jeff. I apologize it was not what you were expecting. I'm guessing you mentioned this to your server? I will speak to the staff about how we address guest feedback in the moment.
    

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