BLT Steak at The Ritz-Carlton Turks and Caicos

Review summary

1. m

   mike

   New York City

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Porterhouse for two…. If there’s any doubt, just get it. It was amazing, a little fresh chimmichuri and it was perfect. Popovers were great…. Staff was great. Just a 5 star way to end our trip. We’ll be back!!
   

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2. N

   Nathalie

   VIP

   New York City

   26 reviews

   5.0

   26 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The best steak I've had in a BLT location! Friendly and attentive service. We sat outside as the weather was gorgeous but when the sun went down there were mosquitoes. (Make sure you have insect repellent but the restaurant offered us OFF, so they're ready!)
   

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3. J

   Jim

   VIP

   New York City

   7 reviews

   4.0

   7 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Everything was very well prepared and the service was excellent. The only downside was the restaurant was very noisy
   

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4. M

   Mimi

   Alabama

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The wedge salad, steak and truffle mac and cheese were all great!
   

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5. c

   catrina

   Orlando

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 5

   Thank you to the host she was great. Unfortunately the food came out hour after sitting down. Steak was overcooked, jalapeño mashed potatoes were pureed..it was very expensive for that to be a disappointing experience.
   

   BLT Steak at The Ritz-Carlton Turks and CaicosResponded 2 days ago

   Dear Catrina Thank you for sharing your feedback with us. We're glad to hear that the host made your celebration special with balloons and dessert. However, we're truly sorry to learn that the food did not meet your expectations. Your comments about the New York steak, crab cakes, jalapeño mashed potatoes, and smoked bacon are concerning, and we apologize for the disappointment. We take your feedback seriously and will address these issues with our culinary team to ensure improvements are made. We hope you will consider giving us another chance in the future to provide a better dining experience. Thank you for bringing this to our attention. You can reach me at 164-933-20223 if you'd like to discuss your experience further. Best Regards Emile Simms Restaurant Manager
   

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6. c

   carolyn

   VIP

   Atlanta

   23 reviews

   1.0

   23 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We’ve been traveling to Turks for many years. We have also stayed and eaten at many Ritz properties over the years. Our meal and experience were incredibly poor. We waited over 40 minutes to order drinks and had to ask multiple times for water. When we finally ordered it was another 2 hours before our meal arrived. The restaurant though busy was not full. The server was not friendly and seemed annoyed by our questions regarding wine. We ordered the wagu steaks to be completely disappointed as they were gristly. We finally had a floor manager ask if we needed anything when our meal arrived. We will never return and not recommend.
   

   BLT Steak at The Ritz-Carlton Turks and CaicosResponded 2 days ago

   Dear Carolyn Thank you for sharing your experience with us. We're deeply sorry to hear that your meal and overall experience were disappointing. We apologize for the long wait times for drinks and food, as well as the lack of attentiveness from our staff. This is not the level of service we strive to provide, and we regret that we let you down. Your feedback about the quality of the Wagyu steaks and the service is very important to us, and we will address these issues with our team to ensure improvements are made. We understand your frustration and disappointment, and we sincerely apologize for any inconvenience caused. You can reach me at 1649-332-0223 if you'd like to discuss your experience further. Best Regards Emile Simms Best Regards Emile Simms Restaurant Manager
   

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7. M

   MICHAEL

   VIP

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Like eating in a mall food court. Atmosphere loud and classless. Steak was just ok, service was polite but not accurate. Not worth the money and won’t return or recommend.
   

   BLT Steak at The Ritz-Carlton Turks and CaicosResponded 2 days ago

   Dear Michael Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We apologize for the atmosphere and the quality of the steak and service. Your comments are important to us, and we will address these issues with our team to make improvements. We appreciate your honesty and hope you might consider giving us another chance in the future to provide a better dining experience. Thank you for bringing this to our attention. You can reach me at 1649-332-0223 if you'd like to discuss your experience further. Best Regards Emile Simms Restaurant Manager
   

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8. B

   Bob

   Philadelphia

   8 reviews

   3.0

   8 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Not a stake house atmosphere, very noisy. Did not want to linger after meal for desert, not comfortable experience.
   

   BLT Steak at The Ritz-Carlton Turks and CaicosResponded 2 days ago

   Dear Bob Thank you for sharing your feedback with us. We're sorry to hear that the atmosphere was not what you expected and that the noise level made your experience uncomfortable. We apologize for any inconvenience this caused and regret that you didn't feel like staying for dessert. Your comments are important to us, and we will work on improving the ambiance to ensure a more pleasant dining experience for our guests. We hope you might consider giving us another chance in the future. Thank you for bringing this to our attention. You can reach me at 1649-332-0223 if you'd like to discuss your experience further. Best Regards Emile Simms Restaurant Manager
   

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9. S

   Stephanie

   Toronto

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Th experience was great! They were very accommodating to a celiac guest in the best way!
   

   BLT Steak at The Ritz-Carlton Turks and CaicosResponded 2 days ago

   Dear Stephanie Thank you for your wonderful review! We're delighted to hear that you had a great experience at BLT Steak. It's fantastic to know that our team was able to accommodate your celiac guest in the best way possible. We appreciate your kind words and look forward to serving you again soon! Best Regards Emile Simms Restaurant Manager
   

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10. A

    April

    VIP

    Pittsburgh

    3 reviews

    5.0

    3 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    What a fabulous experience! We've had these steakhouse items at many other restaurants, but BLT Steak brought them to a new level! From the popovers to the filet, everything was delicious.
    

    BLT Steak at The Ritz-Carlton Turks and CaicosResponded 2 days ago

    Dear April Thank you for your fantastic review! We're thrilled to hear that you had a fabulous experience at BLT Steak. It's wonderful to know that our dishes, from the popovers to the filet, exceeded your expectations and brought your steakhouse favorites to a new level. We appreciate your kind words and look forward to welcoming you back for another delicious meal! Best Regards Emile Simms Restaurant Manager
    

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