Bluebird Chelsea Restaurant

Review summary

1. A

   Ajay

   Devon

   3 reviews

   vip
   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   The kitchen staff would be advised to learn that other good and even mediocre restaurants are happy to leave something out of a dish if the guest has an intolerance/illness and there are no reasonable alternatives in the menu. I would only ask for something that makes me feel ill to be left out of a dish if I can see that the restaurant is not busy. And I would never ask for something to be put in a dish because that would mess up the kitchen’s stock control. The kitchen today did not want to make a change leaving truffle out of the mash. Thankfully, Grace is a fab manager and sorted things out but otherwise it seemed that the kitchen staff wanted a nice easy time today and therefore were not willing to accommodate a guest. Not a good look on the restaurant.
   

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2. N

   Natalie

   Surrey

   2 reviews

   vip
   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Had to ask for a waiter to order food and each time we wanted a drink. When food arrived some things were missed and was told it was on its way. First time visiting and due to poor service wouldn’t go again.
   

   Bluebird Chelsea RestaurantResponded 3 days ago

   Dear Natalie, Please accept my sincere apologies that you had to ask for service as this is certainly not the standard that we want to offer to our guests. Also that you were missing certain items from your food order and I am very disappointed that you shall not be returning in the future. With apologies but best regards, Rachel
   

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3. J

   Jennifer

   London

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Staff at reception were very lovely warm and respectful. Unfortunately our table was delayed… however the food made up for it! Delicious . Will return again x
   

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4. L

   Lisa

   London

   1 review

   3.0

   1 review

   Dined on November 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food was good but service was awful. 20 mins wait to even get water. Chips didn’t turn up, spent the whole meal trying to flag down a waiter to ge them and then again for drinks. We didn’t have time for pudding which was a shame as my sons 21st. Will never go back.
   

   Bluebird Chelsea RestaurantResponded on November 25, 2024

   Dear Lisa, Please accept our sincere apologies regarding the lack of service on your recent visit. It is unacceptable to wait for water or food and we should certainly be attentive in all areas and at all times. This is especially bad as it was your sons 21st so should have been a special occasion so please also send our apologies to him. Yours sincerely, Rachel
   

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5. M

   Martin

   Tampa

   5 reviews

   vip
   3.0

   5 reviews

   Dined on November 22, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Poor service, server disappeared.never checked back after food served We had to ask for dessert menu We had to find someone to get the check to pay Service charge included so it appears no motivation for good service 
   

   Bluebird Chelsea RestaurantResponded on November 24, 2024

   Dear Martin, Please accept our sincere apologies for your poor experience and we are so sorry that you had to request service more than once as this is unacceptable. As you note we should certainly check back when your food has been delivered and you should not have to ask for menus or the check. Thank you for your feedback and we shall certainly use this in our training sessions. Apologies but best regards, Rachel
   

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6. R

   Richard

   San Diego

   3 reviews

   vip
   5.0

   3 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, service and food. Food is a combination of new, healthy and comfort
   

   Bluebird Chelsea RestaurantResponded on November 24, 2024

   Dear Richard, Thank you so much for taking the time to send your fabulous five star review which is much appreciated by all of us here at Bluebird. This type of feedback encourages the team to continuously exceed quality standards. We look forward to welcoming you back to see us soon. Best regards, Rachel
   

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7. J

   Joanne

   London

   1 review

   5.0

   1 review

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely beautiful food. Amazing restaurant. Bar is nice to sit at prior to sitting at your table. Would recommend 1000%.
   

   Bluebird Chelsea RestaurantResponded on November 24, 2024

   Dear Joanne, We are so very pleased that you found the food beautiful and the whole restaurant amazing. Thank you so much for taking the time to send your fabulous five star review which is much appreciated by all of us here at Bluebird. This type of feedback encourages the team to continuously exceed quality standards. We look forward to welcoming you back to see us soon. Best regards, Rachel
   

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8. L

   Louise

   Surrey

   76 reviews

   5.0

   76 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice welcome from the staff. Food was very tasty and waitress service excellent.
   

   Bluebird Chelsea RestaurantResponded on November 24, 2024

   Dear Louise, Thank you so much for taking the time to send your fabulous five star review which is much appreciated by all of us here at Bluebird. This type of feedback encourages the team to continuously exceed quality standards. We look forward to welcoming you back to see us soon. Best regards, Rachel
   

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9. M

   Mal

   London

   3 reviews

   5.0

   3 reviews

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I took a friend for a little birthday lunch that turned out to be quite the experience for him as he wasn’t expecting it and he can be difficult to please. We were also there for some time so thank you to the team for their help, for being so polite and patient with us. It’s always such a pleasant atmosphere.
   

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   Bluebird Chelsea RestaurantResponded 3 days ago

   Dear Mal, Thank you so much for returning and for bringing your friend for his birthday and it is fabulous to hear that we offered such a pleasant experience to somebody who can be hard to please. I do hope that means that both of you shall return to see us in the not too distant future. Best regards, Rachel
   

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10. C

    Chris

    London

    36 reviews

    vip
    4.0

    36 reviews

    Dined on November 18, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Nice iconic restaurant. Decent menu and wine list. Pleasant service
    

    Bluebird Chelsea RestaurantResponded on November 18, 2024

    Dear Chris, Very kind of you to take the time to send your four star review. If you did have the time to let us know how we could improve upon this score and offer you a five star experience on your next visit we would very much appreciate this. I shall send another private reply as this means that i can enclose our email address. Best regards, Rachel
    

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