H
Harriet
Leicestershire1 review
Dined on October 19, 2024
- Overall 1
- Food 1
- Service 1
- Ambience 1
I am not one to usually write bad reviews, however I was just shocked at the level of service and food quality that it should be shared. We were quickly seated and provided with menus, we then ordered drinks but it seems to go downhill from there. We waited a while for a drinks and there weren’t many tables occupied at all so couldn’t understand the wait. One of the glasses on the table was chipped and water was coming out of it. When ordering food, we were told that there was no pork belly and only 2 burgers left…on a Saturday night at 5:30pm, we were shocked. Once we waited a while for our food, half the table was served and then the waiter decided to serve another table even though our food was sat in the side waiting! The beef was supposed to be served with mushrooms however there was 2 mini parts of the stalk ontop, you could barely see them. We made the waiter aware who then told us that it is supposed to look like that, considering we had another dish meal on the table this was a lie, the other dish had 3 full mushrooms on it, not a slice of the stalk. The truffle chips only had a sprinkle on Parmesan on. The lentils in the chicken were drained so the dish was watery. The burger was overcooked. We did try and tell staff but they did not want to know. At the end we receive the wrong bill. Just overall very poor food and service. Would definitely not ignore the other poor reviews, do not go.
Brasserie ABode – ManchesterResponded on October 28, 2024Dear Harriet,
Thank you for dining with us last week. I am sorry about your bad experience that you had. I have been made aware of the issues that day.
I do wish to assure you that it is not how we do things here.
I have spoken to the concerned team members and have identified shortcomings on the day.
We are putting measures in place to see that this does not happen again.
Once again apologies for the poor service and do assure you that you will find it better if you do visit us again.
Thanks
Liju