Brasserie la Banque

Review summary

1. K

   Karen

   San Francisco

   4 reviews

   2.0

   4 reviews

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   We had a disappointing experience in June but decided to celebrate our anniversary there again this year because we had a great experience last year for our anniversary. Last year we were given a glass of champagne, this year we were wished a happy anniversary. I could not finish my chicken dinner and found when we got home that only the dry chicken was in the take home box - not even one of the delicious mushrooms that had been left on my plate. Very disappointing. I doubt we’ll go back.
   

   Brasserie la BanqueResponded today

   Thank you for your feedback. We’re very sorry that your visit didn’t meet your expectations (especially on your anniversary), and we appreciate you sharing your experience with us. We understand your concerns regarding service/food quality, and we’re taking immediate steps to address the issues you mentioned. Please accept our sincere apologies for the inconvenience. We’d love to welcome you back and show you the experience we’re known for. If you’re open to give us another try as our personal guest, please reach out directly so we can make arrangements for your next visit. We truly appreciate your input, and we’re committed to making improvements based on your comments. We hope to see you again soon.
   

   Is this helpful?

   Report
2. l

   laurent

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Truly a French Restaurant! Recommend definitely. Thank you
   

   Is this helpful?

   Report
3. m

   michelle

   VIP

   Orlando

   52 reviews

   4.0

   52 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The quiche was tasty. My husband had the crab salad- large portions and had a nice taste. The hot sticky bun was a good way to end the meal.,
   

   Is this helpful?

   Report
4. W

   William

   VIP

   Charleston

   9 reviews

   2.0

   9 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   The burger was just ok. The steak frites was ok but sloppily presented. The French onion soup was basically inedible - burnt onions and almost all croutons. We visit often and hope it was just an off night.
   

   Brasserie la BanqueResponded today

   Thank you for sharing your experience. We're truly sorry to hear that we did not meet your expectations. Providing excellent food and service is a priority for us, and we regret that we fell short on your visit. We have shared your feedback with our team and are working to improve in the areas you mentioned. We'd love to invite you back as our personal guest to serve you again and provide a better experience. Please feel free to reach out to us directly if you'd like to discuss your visit further. We hope to see you again soon. -Alicia Williams, AGM
   

   Is this helpful?

   Report
5. M

   Michael

   New York City

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Was told they had great oysters and the best truffle burger, everything was super salty and didn’t live up to the hype. Our server was also cold and completely forgot a dish.
   

   Brasserie la BanqueResponded today

   Thank you for sharing your feedback. We're truly sorry to hear that your experience didn't meet your expectations. We take great pride in our food and service, and it's disappointing to know that we didn’t deliver on that during your visit. We apologize for any inconvenience caused, and we’re addressing the concerns you’ve raised. We’re committed to improving and would love to make things right. If you're open to it, we would love to invite you back as our personal guest so we can ensure your next visit is a much better one. We hope to welcome you back soon and give you the exceptional experience we aim to provide. -Alicia Williams, AGM
   

   Is this helpful?

   Report
6. S

   STUART

   Charleston

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food superb Ditto for service My wife and I can’t wait to return
   

   Is this helpful?

   Report
7. S

   Sally

   Charleston

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect place for Christmas Eve dinner. Warm, magical, welcoming, and delicious!
   

   Is this helpful?

   Report
8. A

   Alice

   Vancouver

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We enjoyed a delicious meal Food and drinks were perfect. It was a festive Christmas Eve dinner before attending the service at St Philips.
   

   Is this helpful?

   Report
9. G

   Gary

   VIP

   San Francisco

   17 reviews

   4.0

   17 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love La Banque. Only problem was sitting near the front door brrrrr. We loved the escargot, onion soup. And the cocktails were superb. All of our entrees were excellent Duck Burger and Beef B. Our server Morgan was charming. All good just solve the front door problem.
   

   Is this helpful?

   Report
10. M

    Monica

    Baltimore

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent beef bourgingnon. And the frangipane dessert was amazing. Can’t wait to eat there again on our next visit to Charleston.
    

    Is this helpful?

    Report