Bravo Italian Kitchen - Knoxville

Review summary

1. R

   Regina

   San Francisco

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   I was very disappointed!! Six of us arrived at 5:30 for 3 of us celebrating Birthdays. Sitted pretty fast. Waiter was slammed (Isaac) was great. Food and bar service was very very slow. We received our drinks 25 mins after we ordered. Waiter said bar was slammed. Ask for bread same thing. Wait and wait. We were prepared to Dine...not have dinner and leave. Ok move on. I received my meal and during my eating I had something sharp pierce my mouth. Pulled it out and it was a piece of glass or something. Called manager over. He apologized and said we can make you another meal. Things get better. I over heard other customers complaining. Manger told one table I sorry sir I be glad to comp your meal. Hello I had glass pierce my mouth and you can say I'll make you another meal. When I approached the manager about this he said ma'am it wasn't a piece of glass it was plastic. WHAT!!!! And that's ok. Unbelievable. I was so disappointed!!! My Birthday celebration. By the way no mentioned it and this was on the reservation. The 6 of us will never be back. Good Luck to fellow customers. We used to love this place. By By Bravo 2 hrs. 45 mins. later we were out of there.
   

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2. K

   Kathy

   E. Tennessee

   4 reviews

   4.0

   4 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We have dined at Bravo several times in the past. It wasn't very busy on this Tuesday evening, so the ambiance in the big dining room was impacted by the many empty tables. Our server was very sweet but she was also taking care of a big group seated in another area. It was difficult to get her attention since she was often away from the dining area. We appreciated that she made extra efforts to answer our questions about wine. The food was good, but it's more expensive there than we remembered from other visits. The wine was especially expensive.
   

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3. E

   Eric

   VIP

   Louisville

   5 reviews

   3.0

   5 reviews

   Dined on January 4, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   I’ve eaten here several times. The food and service are usually excellent. Today was different. The server put a cup of coffee that was 1/3 off the table. It almost fell in my wife’s lap. He cleaned off the plates of my son and mine but left my wife. We had to repeat numerous times the same item.
   

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4. B

   Bethany

   E. Tennessee

   6 reviews

   5.0

   6 reviews

   Dined on January 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely experience from start to finish. Did not feel like a chain restaurant visit
   

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5. D

   Debbie

   E. Tennessee

   2 reviews

   3.0

   2 reviews

   Dined on December 31, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food was delicious but our waiter was overwhelmed. Food did not come out all together, he seemed annoyed when asked to give each couple their own ticket and he was not organized. Any other time has been perfect. I believe they were under staffed.
   

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6. S

   Suzanne

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I have dined at Bravo Italian Kitchen twice before, and always found the food and service pretty good. However, a word of caution for diners that want to eat there on Christmas day. DO. NOT. GO! They had put very little and poor forethought into service Christmas day so that customer service or the food would be lacking as badly as it was. Arrived on time for our 4:00 pm reservation. (4:00 pm by no means was "rush hour" and we booked early to avoid the crowds) We waited 30 minutes and no one came to our table. No water, no waiter, nothing. Finally went up to the hostess stand and asked where our waiter was. 15 minutes later, someone from management served us bread and water and apologized. Apparently, they sat us at a table with no waiter assigned to us, and 5 of their waitstaff did not show up. Waited another 20 minutes for someone to show up to take our order. Gave us more bread and water to appease us. Three out of 4 drinks arrived because they didn't have the ingredients to make one of them. After an hour and 15 minutes, the waiter took our food order. At the same time he was taking our order, we noticed that the chef was actually serving trays of food instead of cooking, and the hostess was taking food orders, they were that short staffed. My heart just sank and the utter chaos that this place was becoming and how stressed the staff must have been. I'm sure they would have rather been home with their families on Christmas day rather than being there. One of the dishes we ordered was the chicken marsala, waiter told us no mashed potatoes, they were sold out. Do you want French fries with that instead? What? Chicken was so dry and cold, the whole dish went uneaten and had it taken off of our bill. My salmon salad was wilted and the salmon was stiff and cold because you could tell it had been sitting in in the bowl for quite some time. Chicken parmesan, same thing. Cold and un appetizing. Sorry folks, it gets much worse but I ran out of characters.
   

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7. A

   Anne

   E. Tennessee

   1 review

   2.0

   1 review

   Dined on December 25, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   On top of them being extremely short staffed and allowing a server to work who literally couldn't speak due to illness, the food was terrible. Overcooked pasta, zero flavor. The fried mozz ravioli was all tasteless breading and no cheese. The pasta woozie tasted shockingly close to the Stouffers frozen meal. The bread was the only decent thing served. Slow service can be looked over with courtesy and good food. The mark was missed here for sure. There's a reason I'd never heard of people eating here, save your money.
   

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8. V

   Violet

   E. Tennessee

   1 review

   2.0

   1 review

   Dined on December 25, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   The food has significantly devolved since the last time I dined at Bravo. That tastes like no Pomodora I have ever had. It was heavy, heavily seasoned with garlic (to the point of nauseating), and pasty. Money wasted, on every level.
   

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9. G

   Gregory

   E. Tennessee

   5 reviews

   5.0

   5 reviews

   Dined on December 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was excellent and generous portions. Our server, Jordan, working Christmas Eve was outstanding. We will be back.
   

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10. P

    Patricia

    VIP

    E. Tennessee

    57 reviews

    5.0

    57 reviews

    Dined on December 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Reasonable prices, good menu selections, friendly service
    

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