Brazz

Review summary

1. C

   Claire

   Nottingham

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The restaurant did not have our table ready when we arrived. We had to wait for someone to come and ask us what we wanted and were then told to wait at the bar while our table was cleared of the people sitting drinking at it. The bar staff looked and sounded harassed. When we were seated the menus we were given did not reflect the menu online as far as vegetarian options were concerned. The vegetarian with us had the choice of potato gnocchi at £25 (yes!) as a main course or nothing. The gnocchi was bland and stodgy and pretty much inedible after a few mouthfuls. The rest of our party had reasonable dishes but the service was hurried and haphazard. We had the sticky toffee pudding for dessert which was hardly warm and obviously out of a carton from the freezer. The vanilla ice cream was a scoop from again a carton in the freezer and tasted of nothing. When the bill came at the end of the meal we had been charged £6 extra than menu price for our bottle of wine and the potato gnocchi was billed as £28.92! The wine price was rectified after much checking of menus and discussion with the manager but the explanation for the price of the gnocchi was that the till automatically adjusted it because it was from the set menu and the sticky toffee pudding was also from the set menu. The person waiting on our table seemed as confused as we were and in the end we decided not to continue trying to understand the bizarre pricing. We had been looking forward to a reunion in Brazz with friends and had travelled from Bristol. We had enjoyed eating in Brazz immensely 25 years ago but it was a big disappointment, very over priced, dirty cutlery and a filthy cup were given to us and no apology offered for overpricing. All in all ok for an expensive alcoholic drink in the bar area but exorbitant pricing for bland precooked food with little taste.
   

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2. J

   James

   Bath

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another wonderful evening with my family. The request for a particular table was accommodated and when I asked to add extra people, this too was actioned. The food and service were consistently good and the atmosphere created is very comfortable. We keep returning because of these things and also the consistency of delivering these parts of the experience. My only disappointment that they had taken the Venison off the menu, but that's my only small negative.
   

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3. C

   Charlotte

   Edinburgh

   4 reviews

   3.0

   4 reviews

   Dined on December 22, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   When we first arrived we waited at the bar for a couple of minutes whilst 3 or so staff initially ignored us and continued with drinks orders - a simple “someone will be with you shortly” would have sufficed. The set menu offered great value for money, but was quite limited for my fussy partner and the other menu offered no starters - so we asked the waitress if we could we order starters from the set menu and a main from the other menu. She initially was quite grumpy with us, but I merely wanted to check we wouldn’t be charged £20 for a starter! Confirmed we could do that and wouldn’t be charged that much but no price info offered to us. The food itself was top quality and the cocktails were also very good. However, The service does need some attention though. I do not expect to be made like we are putting the staff out. Whilst we all have off days - in hospitality it is expected you will smile and be polite to the customer if they offer the same approach to you. If it wasn’t Christmas time, I would have asked for the service charge to be removed. A meal out is not just about the food - the overall experience matters just as much!
   

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4. V

   Vicky

   Bath

   1 review

   3.0

   1 review

   Dined on December 21, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The Steak was quite tough for £33 we expected it to be very good was dissatisfied
   

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5. J

   James

   Bath

   7 reviews

   5.0

   7 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food in a really nice atmosphere. Staff were really attentive and we enjoyed some lovely cocktails at the bar before our meal.
   

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6. S

   Silvy

   Bath

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food, service and atmosphere, definitely will recommend this restaurant to my friends !
   

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7. C

   Colin

   Bath

   4 reviews

   5.0

   4 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excllent service and great food and a n8ce place to be
   

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8. A

   Alexandra

   Bath

   1 review

   5.0

   1 review

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food , service and lovely surroundings.
   

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9. P

   Peter

   Bath

   2 reviews

   4.0

   2 reviews

   Dined on October 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Quality of food was very good. There were four of us and we were able to choose from a variety of menus. The cheapest was a 3 course set meal for £20, another was a 3 course set meal for £35 and finally from the a la carte menu. All of us enjoyed our food. Service was very good, caring and friendly. Good value for money. The venue was quiet when we were eating.
   

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10. R

    Ruth

    Bath

    1 review

    4.0

    1 review

    Dined on October 16, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and service. No steak left at 7pm was my only disappointment on my birthday meal.
    

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