Brix And Ale

Review summary

1. J

   John

   Austin9 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was good but slow coming out of the kitchen. Very busy night. Our server Gustavo was attentive.
   

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2. G

   Garth

   Hawaii1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   Service was horrible! Our waiter was the bar tender. We received the wrong order, we were a party of 6 received our meals at different times. The manager came over said he was sorry and didn’t comp anything. Never saw him again. Food was spot on delicious. Very expensive for poor service though.
   

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3. S

   Soha

   Toronto2 reviews

   1.0

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   My family was visiting out of Country and we decided to visit Brix and Ale for dinner Valentine’s Day. This was our very first time. We had reservations for 5:30 PM for 5 of us. The host at the front desk was lovely and asked her colleague to take us to a table. Upon arriving at the table, we were told that it wasn’t our table. We stood there for 5 mins as staff tried to figure things out. They brought us to a different table of 4 and added a chair to that table in front of us to seat us all. That was the very beginning of a bad evening. My parents ordered wine and beer and we had to ask for a glass for beer. Service was slow, the restaurant was busy because of Valentine’s Day. Staff seemed frazzled, unprepared and they may have been understaffed for the night. We placed our order: 2 burgers and 3 orders of “catch of the day”, which happened to be trout ($30). 35 minutes later and still no food. Our waiter finally came by to let us know that “food was being prepared and should be out soon”. Another 15 mins go by, and another staff member in a suit came by and stated that they had personally checked on our food and that “it should be out in 5 mins”. After another 10 mins, when a waiter came by to fill our glasses with water, we asked for an ETA on our food and she said that she would check. After waiting for more than hour, our food came. The burgers were not that bad but what a disappointing plate of trout. A very sad and tiny piece of fish over 5 pieces of carrots topped with some berries. It was supposedly an entree - the bottom of the barrel looking portion of thin fish. It was plated on a dinner plate, which was embarrassing, and if I call it an appetizer, I would be stretching it. It didn’t come with potatoes or rice or more than 5 tiny pieces of carrots. It looked as if they rushed to plate it and forgot to add the sides. All that for $30 of 5 bites of dinner. Extremely disappointing and not even tasty. I would not recommend coming here.
   

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4. T

   Tonya

   Austin1 review

   2.0

   Dined on December 25, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 4

   The ambiance was nice but the menu didn’t stand up to the “feel” of it. Th menu was very small. Would have like more entrees options. But it was Christmas so maybe that’s why? We loved the mashed potatoes. So comforting and yummy!
   

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5. M

   Mark

   Austin1 review

   2.0

   Dined on December 24, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Christmas Eve lunch, 5 of us. Sandwiches and sodas, took 40+mins to get food. Mgr had difficulty accepting $59 Marriott gift certificate, but he figured it out 2nd time around. Will not be back.
   

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6. OT

   OpenTable Diner VIP

   Austin3 reviews

   2.0

   Dined on June 13, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   Sadly the menu online doesn’t match the menu one guest is celiac so gluten is a thing she asked for a salad they put croutons on it I went home and ate dinner. Definitely I won’t be back
   

   Brix And AleResponded on June 21, 2024

   Thank you for bringing this to our attention. I am truly sorry to hear about your recent experience at our restaurant and the inconvenience caused by the discrepancies between our online menu and the actual offerings. We understand the seriousness of food allergies, especially celiac disease, and I deeply regret that your guest’s dietary needs were not properly accommodated. This is not the standard of service we strive to provide. I assure you that we are taking immediate steps to update our online menu to accurately reflect what we offer and to train our staff to be more attentive to specific dietary requests. Thank you once again for your feedback.
   

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7. WJ

   WillJ

   Austin3 reviews

   5.0

   Dined on May 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Courses were well prepared in the food was good. We actually had more available that we didn’t even get to try so would love to come back at a later date and experience what else restaurant has to offer
   

   Brix And AleResponded on May 21, 2024

   Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed the well-prepared courses and the quality of the food during your visit. It’s wonderful to know that there were more dishes you were interested in trying. We would be thrilled to welcome you back at a later date so you can experience even more of what our restaurant has to offer. Your kind words mean a lot to our team, and we look forward to serving you again soon!
   

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8. CL

   CLHJ

   Omaha4 reviews

   5.0

   Dined on May 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our family enjoyed the Mother's Day brunch. The service from the host, buffet servers, and the wait staff was outstanding. The food was excellent.
   

   Brix And AleResponded on May 21, 2024

   Thank you so much for taking the time to share your wonderful experience at our Mother's Day brunch. We are thrilled to hear that you enjoyed the event and that our team provided exceptional service. We strive to ensure that every guest feels welcome and well-cared for, and your kind words are a testament to their hard work. It's great to hear that you found all of the food excellent and that our waitress was able to accommodate the gluten-free needs of your guest with a special treat. We are committed to accommodating the various dietary needs of our guests, and your feedback inspires us to maintain this high standard. We look forward to welcoming you back for future events and meals. Thank you again for your generous comments.
   

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9. SB

   SueB

   Austin2 reviews

   4.0

   Dined on April 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely setting and attentive service. Lovely place to celebrate a special occasion.
   

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10. OT

    OpenTable Diner

    Washington DC1 review

    3.0

    Dined on April 24, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Service was slow and we were the only inside table for quite a while. Disappointed no one told us about a mandatory 19% gratuity when reservations were made
    

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