Brown's Beach House - The Fairmont Orchid - Kohala Coast

Review summary

1. T

   Tony

   New York City

   3 reviews

   2.0

   3 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Service was incredibly slow and inattentive. My water cup was empty multiple times, and it remained empty for a long time before being refilled. They rarely came around to ask if we needed anything or how the food was. The one time the server did come around to ask, “Was everything delicious?” I was in the middle of trying to chew a broccolini skin whose fiber was tougher than tree bark. He just looked at me while I struggled to chew this long, 8-inch fiber and walked away. This was not the level of service we expected from a five-star hotel and one of the most expensive restaurants in this resort. We mentioned it was our anniversary tonight, but none of the staff acknowledged it or did anything special. This stood in stark contrast to the table next to us, which appeared to belong to Korean YouTubers with a GoPro. They received full attention, including instant service and attentive servers. The manager came by to chat with them about the islands and even comped them an additional large box of bread to go because they mentioned they liked it. This really made us feel like we should have brought out our GoPro as well. The level of service they received simply for holding a GoPro, compared to the lack of acknowledgment we received as a couple celebrating our anniversary, was stark and disappointing. The manager never stopped by our table, our server rarely checked in, and we had to watch as the table next to us was visited by three servers and a manager periodically. One positive aspect of this place was the view and ambiance, which were spectacular—perfect for watching the sunset. There was live music and a really great atmosphere. These were the reasons we picked this restaurant in the first place, but everything else was disappointing. If you are willing to pay a premium for the view and ambiance, with lackluster food, this is your place. However, if you already have a hotel room in this resort (like us), I would stick to room service and your balcony.
   

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2. F

   Frank

   VIP

   San Francisco

   34 reviews

   5.0

   34 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Browns Beach House is the perfect location to celebrate any special occasion The ocean and sunset views are perfect and the outdoor seating allows views from every table. We had fish and steak- both were great. They also have creative starters and salads. The service from Chelsi and Jermaine was exceptional. There was live music both nights and that added to the wonderful ambience. We will be back.
   

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3. K

   Kate

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best restaurant on the Kona side!!!! Don’t hesitate just book it!!!
   

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4. M

   Mary

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely restaurant along the water! Great atmosphere with very kind and attentive staff. The food was delicious!
   

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5. B

   Becca

   VIP

   San Francisco

   17 reviews

   4.0

   17 reviews

   Dined on December 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Really delicious food and amazing service. Everyone was so kind. And the view was incredible! Right in front of the beach. The whole experience was delightful.
   

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6. B

   Bridget

   VIP

   Los Angeles

   15 reviews

   1.0

   15 reviews

   Dined on December 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   The ambiance great but the dinner not great; mahi was dry and without any flavor. The cioppino was watery.
   

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7. L

   Leif

   Hawaii

   1 review

   5.0

   1 review

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Above and beyond service, and outstanding food. The ambiance is the true embodiment of everything you consider Hawaii.
   

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8. g

   georgep

   Phoenix

   17 reviews

   5.0

   17 reviews

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful meal, from appetizer to main course to dessert. All six of us really enjoyed our experience
   

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9. g

   gayle

   VIP

   Houston

   2 reviews

   2.0

   2 reviews

   Dined on December 20, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   The food was terrible. The duck was all fat and my husbands eggplant wasn’t much better. The waitress took my dinner back to the kitchen abd I had to wait 39 minutes to get another piece of duck which was better the second time. They should never have served that first piece of duck. We were very disappointed. Awful food.
   

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10. E

    Erin

    VIP

    Hawaii

    1 review

    5.0

    1 review

    Dined on December 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Frank our server was great! We loved the food and the ambiance.
    

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